All Courses

We at Galvyn have put together a fully comprehensive range of courses for our client’s staff and subcontracts across all sectors.

There are more than 100 quality courses to choose from, and these core subjects can be adapted and built upon as required. So your training can be fully accredited and customised to your requirements. This smart proactive approach means the courses are more relevant and attendees buy into to the training process in a much more positive way, with positive outcomes for all

We can help companies by performing a business training needs analysis and putting together a training programme of courses customised and designed to cover your businesses needs
Even with 100+ courses listed this is not an exhaustive list. If you feel you need something that is not listed please do speak to us. To let us know as our trainers are skilled at both writing and delivering courses.


HR01 – Basic Employment Law

What is Constructive Dismissal?
Constructive Dismissal is where an employer has committed a serious breach of contract, entitling the employee to resign in response to the employer’s conduct. The employee is entitled to treat him or herself as having been “dismissed” and the employer’s conduct is often referred to as a “repudiatory breach”.
It is not enough to show merely that your employer has behaved unreasonably – it must be a fundamental breach of an express contractual term, or the implied term of trust and confidence between the employer and employee. Furthermore, you must have left because of the breach and must make it clear when you resign that you regard yourself as having been “constructively dismissed”.
You do need t be careful not to have waive any breach by your employer. This can happen where there is a long delay in resigning in response to an employer’s breach- or anything which signals an acceptance of the breach. This could especially happen if you are off on long term sickness, so you do need to take early advice.
Examples of breaches of contract by an employer entitling an employee to claim constructive dismissal include:
Reduction in pay;
Demotion without reason;
Allegations of poor performance which are unfounded;
Unreasonable disciplining of the employee;
Complete change in the nature of the job;
Harassing or bullying an employee;
Stress at work, that has not been properly addressed.
It may not just be one incident that amounts to a repudiatory conduct by the employer- sometimes there is a continuing pattern of behaviour or incidents which, taken as a whole, amounts to such conduct. In these circumstances, a tribunal may consider that such previous breaches which might otherwise have been considered waived or accepted by the employee, should not be treated as “waived”, but part of a continuing course of conduct.
How easy is it to claim for constructive dismissal?
You must have been continuously employed for a period of 23 months and 3 weeks in order to bring a claim, unless your case falls within one of the exceptions where no minimum service is required (i.e. where it relates to discrimination).
It is preferable that you lodge a formal grievance against your employer before you resign unless there is good reason not to do so. This will give your employer an opportunity to resolve disputes. Failure to lodge a grievance before issuing proceedings would entitle an employment tribunal to reduce any damages you are awarded by 25%. In addition, the lodging of a grievance provides a good springboard for negotiations to take place to resolve the dispute by other means, including the mutual termination of employment upon suitable terms.
You should also preferably state your reason for leaving at the time you resign. Where no reason is communicated to your employer at the time of your departure, a tribunal may be more inclined to conclude that you did not leave because of your employer’s conduct (unless you can show it was understandable why you did not want to refer to it -and there was sufficient other evidence of your employers conduct).
If you can show that your employer has fundamentally acted in a way that makes your position untenable and goes to the root of your relationship, your claim may well succeed. It is always best to obtain professional advice first, however, especially before you resign, as this is a pretty final step if you get it wrong.
Do I need to specify that I am claiming constructive dismissal when I resign?
To establish a claim of constructive dismissal, there is no absolute requirement that you must state your reason for leaving at the time. However, where no reason is communicated to your employer at the time, a tribunal might more readily conclude that your employer’s repudiatory conduct was not the real reason for your leaving. A tribunal may acknowledge that if you have been put in an outrageous and embarrassing position, that it is understandable that you would not want to confront your employer with your reason for leaving that that time. However, there must be some evidence that your employer’s breach was at least a factor. For this reason, it is always best to specify in your resignation letter why you are leaving, and after first having lodged an formal grievance.
What remedies are available for constructive dismissal?
The remedies available for constructive dismissal are exactly the same as those for unfair dismissal.
Unlike unfair dismissal, however, you must give credit for earnings received on what would have been your notice period.
When should a claim for constructive dismissal be made?
A claim for constructive dismissal should be made to the Employment Tribunal within a period of 3 months less 1 day from the date that you have resigned. However before you can make a claim, you now need to notify the intention with ACAS under their “early conciliation scheme”. This can have an impact on when the tribunal proceedings need to be lodged. For more information on tribunal time limits and process, please click here.
 
 

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HR02 – Bullying & Harassment Training

What is it about?

How to spot bully,
How to deal with bullies,
how to deal with victims,
Disciplinary procedures for bullying employees
Spotting the vital signs

What will I get out of it?

Any attendee will leave the course fully prepared to deal with bullies at all levels in the workplace , knowing how to resolve issues before they get out of control.

Course Overview

Bullying and harassment in the workplace is a ongoing problem for employers, this course shows the attendees how to deal with and spot the bullying before it gets out of control

I day Course 09.30am – 16.30pm

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HR03 – Company Policies and Procedures [Employment Rules]

What is it about?
This course is designed to ensure any new updates that have come into force are dealt with by the employees responsible for Human resources within the workplace
What will I get out of it?
Any attendee with have an understanding of all current updates within employment law and be able to implement them without falling foul of the employment legislation
Course Overview
This course covers all current updates and future one to come in the next 12 months giving anyone working in an HR department the knowledge to not fall foul of the law if they fail to implement change
Half Day Course – 09.30am .12.30pm

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HR04 – Conflict Resolution Training

Could you recognise the signs of Conflict in your workplace, would you have the ability and knowledge to deal with the problem whilst following all the legal guidelines?

Conflict in the workplace can be a serious problem causing disruption and ongoing problems for both the employer and employees.

Delegates on this course will learn the skills to deal with the conflict between employees and how to arrive at a solution/s that are acceptable to both parties.

The course covers: Active listening & questioning of employees – communication between parties – the legal process – employee suspension – formal meetings – the appeal process and practical role play – ending with a Q & A session

Anyone attending this course will leave knowing they have the legal awareness and knowledge to help them deal with difficult situations between employees ensuring all the legal guidelines are followed and a solution is reached.

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HR05 – Dealing with Disruptive Employees

Course content?
Active listening and questioning skills – Engaging with the interviewee – Planning, preparation and communication – Identifying good practise – Getting the interviewee account – The investigation process – The disciplinary meeting – The appeal process – Practical role play.
What will I get out of it?
Disciplining staff is very much part of the supervisors /managers role, yet this is the area of the job which people are rarely trained in but are expected to carry out, this course will prepare you to do that.
Course Overview
The course is designed to provide the delegate with a structured method of interviewing a member of staff in a disciplinary situation, without falling foul of the many employment laws.
09.30 – 16.30

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HR06 – How to deal with Harassment and Discrimination in the Workplace

COURSE PROGRAMME
Encouraging appropriate behaviour in the workplace – discouraging harassment and bullying – identifying the different types of bullying – informal and formal ways to deal with bullies in the workplace – legal guidelines – inappropriate language.
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegate will learn the skills to deal with harassment and bullying and discrimination in the workplace – the process of handling and dealing with employees who suffer from the above and the employees causing the problems.
COURSE OBJECTIVES
Anyone attending this course will have the legal awareness and knowledge to help them deal with difficult situations between employees and deal with them in the most appropriate way

WHO SHOULD ATTEND
Anyone responsible for dealing with issues in the workplace that may involve having to deal with harassment, bullying, and unfair treatment this could be HR, Managers, Supervisors

COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £105 per person [min 4]

Dealing with all types of Harassment

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HR07 – Diversity & Equality Training for Managers & Supervisory staff

Anyone responsible for dealing with issues in the workplace that may involve equality and diversity, Managers, Supervisors other staff.

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The promotion of equality and diversity embraces an even broader definition that everyone has a contribution to make and that a business can be strengthened by harnessing the skills and contributions of all sectors of the workforce and society this course will give you the skills to ensure that.

COURSE PROGRAMME
Identifying and defining minority groups – Encouraging appropriate behaviour in the workplace – developing you equal opportunities policy – diversity in recruitment and promotion – staying of the right side of the legalisation.

COURSE OBJECTIVES
Anyone attending this course will gain the knowledge and skills to help them deal with difficult situations between groups which could cause conflict if not resolved

COURSE DURATION
1 day course – 09.30 – 16.30
Course fees – £105 per person [min 4]

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HR08 – Handling Difficult People in the Workplace

WHO SHOULD ATTEND
Human Resource Managers Supervisors and anyone with responsibility for carrying out for the discipline of employees in the work place

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Delegates who complete the training will:
Gain a clear understanding of : How to deal with issues within the employment field that are normally ignored, because of the stigma that is sometimes attached to the companies sending on a particular training course which is known as a taboo subject

Course programme
This 2 day intensive training course is designed to enable employers the opportunity to send staff that are responsible for dealing with these very sensitive issues to a local venue where they will learn how to address these issues, along with a number of other related issues. For many years employers have failed to acknowledge that they have a problem in these areas, In some cases even burying their heads in the sand because they do understand the complexity of the problems and how to deal with them. Even denying that a problem is occurring. Employer should remember

COURSE OBJECTIVES
Delegates will be assessed on their input during their performance, both during classroom and practical exercises; on successful completion of the course a certificate is awarded. Valid for 3 years

COURSE DURATION
09.30 – 17.00 – 1 day course
Course fees – £190.00 per person [min 6]
Venue – Dinnington Training Office
On site delivery available ring or email for a quote
01909 – 518040 – gthrc@btconnect.com

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HR09 – Short Term Absence and Sickness in the Workplace

What is it about?

How to spot the vital signs
How to deal with ongoing short term absence
Dealing with absence
Reasons for the absence

What will I get out of it?

Any attendee will leave the course fully prepared to deal with short term absence from employees/ and understand some of the reasons why it occurs

Course Overview

Short term absence is one of the main issues that disrupt employers workplaces, causing disruption and discontentment between other employees , anyone attending will leave with a better of an understanding of the issues and will be harmed with the knowledge to investigate and deal with any concerns that arise.

I day Course 09.30am – 16.30pm

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HR10 – Dealing with Employees with life limiting Illnesses

What is it about?
How to spot the vital signs
How to deal with ongoing absence due to the illness
Managing absence with affected employee
Dealing with the DDA
What will I get out of it?
Any attendee will leave the course fully prepared to deal with absence from employees who are coping with a life limiting illness/ and help you to understand some of the problems the employees are dealing with
Course Overview
Absence/ sickness leave for an employee with a life limiting illness is to be expected, this course will show the attendees how to show compassion and understanding to the employees concerned.
They will understand that employees who attend work while dealing with a life limiting illness do so to have something positive in there life.
I day Course 09.30am – 16.30pm

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HR11 – Employment Legislation 2015-2016 (basic)

WHO SHOULD ATTEND
Human Resource Managers, Supervisors and anyone with responsibility for dealing with the employment of staff

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
If you are new to the Human Resources role, or would like to find out more about Human Resource responsibilities, this course will provide you with a starting point to guide you in implementing procedures whilst avoiding falling foul of employment legalisation.

Course programme
The role of Human Resources in any business – Recruitment and Selection – Engagement Procedures & policies – Maternity & Paternity – Employment laws and Administration Systems – Redundancy – Discipline and Dismissal procedures.

COURSE OBJECTIVES
This course is aimed at ensuring all employees who are responsible for staff understand that failure to follow the correct procedures will in many cases result in employers facing claims in Employment Tribunals.

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HR12 – Contract of Employment

COURSE PROGRAMME
The contract of employment is the starting point for any employer or employee, this document will outline the duties, the dos and the don’ts – salaries – benefits – holidays – hours of work – etc
Minimum contract requirements – staying within the law
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegate will learn the skills to write a contract of employment – put together a statement of terms and conditions – write an offer letter –
COURSE OBJECTIVES
This one day course is designed to ensure people involved in Human Resources or who have the responsibility for employee staff are fully aware of the content of a contract of employment and how to prepare one.

WHO SHOULD ATTEND
Anyone responsible for employing staff – this could be HR, Managers, Supervisors

COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £105 per person [min 4]

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HR13 – Employment Law Updates

What is it about?

This course is designed to ensure any new updates that have come into force are dealt with by the employees responsible for Human resources within the workplace

What will I get out of it?

Any attendee with have an understanding of all current updates within employment law and be able to implement them without falling foul of the employment legislation

Course Overview

This course covers all current updates and future one to come in the next 12 months giving anyone working in an HR department the knowledge to not fall foul of the law if they fail to implement change

Half Day Course – 09.30am .12.30pm

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HR14 – Data Protections Do’s & Do not’s

WHO SHOULD ATTEND
Anyone responsible for handling employers or employees personal details this could include Directors – HR Managers – Supervisors

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegate will gain an understanding of how the Data Protection Act works along with the knowledge of what information can be given out to other organisations or companies

COURSE PROGRAMME
The Data Protection Act the Dos and the Don’ts

COURSE OBJECTIVES
Anyone attending this course will have the legal awareness and knowledge to help them understand what information needs to be retained – What information can be shared – Who and what the Data Protection Act covers – Breaches and how to avoid them.

COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £105 per person [min 4]

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HR15 – Understanding the Disable Discrimination Act [DDA]

WHO SHOULD ATTEND
Anyone responsible for responsible for employing staff at any level within their company this could be Directors – HR Managers – Managers – Supervisors

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegate will gain an understanding of how to recruit and how to avoid the pitfalls – how to avoid discrimination – writing and advertisement – the interviewing process – questions to use during interviews – the final selection process.

COURSE PROGRAMME
This one day intensive course covers all the areas of recruitment from advertising the role to engaging the employee – it’s so easy to fall foul of the law at many stages of recruitment – this course is designed to ensure staff responsible for recruitment follow all the correct procedures throughout the process.

COURSE OBJECTIVES
Anyone attending this course will have the knowledge to ensure all the legal guidelines are met throughout the recruitment process it’s a nightmare for some staff who only recruit staff on very rare occasions this course will ensure they always follow the correct protocols when recruiting staff.

COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £125 per person [min 4]

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HR16 – Dealing with Stress in the Workplace

COURSE OBJECTIVES
The aim of this course is to enable managers and people responsible for the welfare of employees to be able to recognise stress in its early stages, therefore, enabling them to deal with and offer help to the employees concerned.
WHAT AREAS ARE COVERED?
What is stress? – Stress related illness – Signs of stress – help and support – managing stress – symptoms of stress – occupational help – referrals – working hours- Managing absence due to stress
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to recognise and be able to deal with employees who are suffering or showing the signs of suffering from stress

WHO SHOULD ATTEND?
Anyone with responsibility for the welfare of staff in the workplace
COURSE DURATION
09.30 – 17.00 – one day course
Course fees – £175 per person

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HR17 – Dealing with Short term absence/ time keeping

What is it about?

Causes of absence – Measuring/monitoring absence- counselling interviews/strategies –Disciplining persistent absentees – Discipline – v Counselling- Occupational health measures – the legal framework and case law – tackling persistent absence –Disability discrimination – Suspension on medical grounds – Sickness dismissals.

What will I get out of it?
This cause will help delegates develop awareness and skills in effective absence management.

Course Overview

This course is aimed at ensuring all employees who are responsible for Sickness costs are increasing in many businesses and high levels of absence significantly affect the performance of the business, this workshop will help delegates control and effectively monitor absence in all areas of the business and provide a number of solutions to deal with the problems once identified.

09.30 – 17.30

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HR18 – Dealing with Long term sickness and absence in the Workplace

Course Contents

How do I get it right?
Measure absence to find out:
how much time is lost
where absence occurs most
how often individual employees are absent.

Monitor absence by:

obtaining the employee’s consent to keep
details of individual records of sick absence,
which are ‘sensitive personal data’ under the
Data Protection Act 1998;
keeping accurate attendance records which
show individual instances of absence,
together with duration, reason and where in
the company the absentee works;
ensuring that records can be easily analysed
by section or department, month or year;
The DPA
assure staff that any sensitive personal data
will be kept for only as long as necessary and
will only be assessed by named departments
or individuals;
making sure that absence measurement
figures show the scale and nature of the
problem – whether there is an absence
problem and which of the main categories
of absence are involved:
long-term sickness
short-term certified or uncertified sickness
unauthorised absence and lateness.
Reduce absence levels by paying special
attention to:
working conditions
job design
payment systems
communications and induction and training
welfare
employment relations
health and safety (including stress)
flexible working arrangements.
Deal with short-term certificated or uncertificated
sickness by:
interviewing employees on their return
to work;
making arrangements for medicals
where necessary;
having a policy on the provision of certificates
to cover sick absence, although GPs are not
obliged to provide patients with certificates
for illnesses of seven days or less;
ensuring employees are told if their level of
absence is putting their job at risk.

Deal with long-term sickness by:
discussing the problem with the
employee concerned;
considering alternative work or working
arrangements, whether the job can be
covered by other employees or temporary
replacements and how long the job can
be kept open (be aware of the requirements
of the Disability Discrimination Act 1995,
which applies to all employers);
seeking medical opinions from the
employee’s GP or a company doctor.

Deal with authorised absence or lateness by:

requiring absent employees to phone in
by a given time on each day of absence;
ensuring that the supervisor has an informal
talk with the employee on the day after
absence if no explanation is presented;
taking disciplinary action if the unexplained
absence continues.

What if I get it wrong?

High levels of unauthorised absence, including
lateness and certificated or uncertificated sick
leave, can:
cause lost or delayed production
reduce the range or standard of service
cause low morale and dissatisfaction
indicate other, more deep seated problems.

One Day Course 09.30 – 17.00

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HR19 – Dealing with Alcohol & Drug misuse in the Workplace

Course content?

Legal issues and Health and Safety concerns – Working within the legal guidelines – Following a strict protocol – The testing process – Drug and Alcohol abuse – Supporting and employee with abuse issues – The disciplinary process – The drug and Alcohol policy – Testing Process demonstrations.

Who should attend?

Anyone with responsibility for Health and Safety or Human Resources this includes the Directors, Managers and supervisors

Course Overview

This course will address legal issues and health & safety and HR concerns, and outlines how productivity and employee problems can be traced to drug and alcohol related abuse within the working environment. Home office statistics and case histories clearly show a necessity for a comprehensive policy in the workplace
09.30 – 16.30

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HR20 – The Disciplinary process through to Dismissal

Course content?

Identifying and defining minority groups –Encouraging appropriate behaviour in the workplace – Developing your own equal opportunity and diversity recruiting and promotion policy – Staying on the right side of the law.

What will I get out of it?

The promotion of equality and diversity embraces an even broader definition: that everyone has a contribution to make and that a business can be strengthened by harnessing the skills and contributions of all sectors of the workforce and society , this course will show you the ways to do that.

Course Overview

Equal opportunities means not discriminating against staff, suppliers and customers on the basis of race/ethnicity, gender, ability/disability, sexual orientation or social status.

HALF DAY COURSE

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HR21 – The Recruitment Process

COURSE OBJECTIVES
Anyone attending this course will have the knowledge to ensure all the legal guidelines are met throughout the recruitment process it’s a nightmare for some staff who only recruit staff on very rare occasions this course will ensure they always follow the correct protocols when recruiting staff.

COURSE PROGRAMME
This one day intensive course covers all the areas of recruitment from advertising the role to engaging the employee – it’s so easy to fall foul of the law at many stages of recruitment – this course is designed to ensure staff responsible for recruitment follow all the correct procedures throughout the process.
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegate will gain an understanding of how to recruit and how to avoid the pitfalls – how to avoid discrimination – writing and advertisement – the interviewing process – questions to use during interviews – the final selection process.
WHO SHOULD ATTEND
Anyone responsible for responsible for employing staff at any level within their company this could be Directors – HR Managers – Managers – Supervisors

The recruitment Process
COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £125 per person [min 4]

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HR22 – Understanding the TUPE Regulations

WHO SHOULD ATTEND
Human Resource Managers, Supervisors and anyone with responsibility for dealing with all the aspects of employment.

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Anyone attending this course be it Employers or their HR Mangers will be trained and instructed in how to deal with the TUPE process and will be able to fully follow the legal guidelines and protocols

Course programme
TUPE can be a nightmare for some employers, this course is designed to ensure you are fully aware of all the correct processes to follow and be able to follow them in the correct sequence and then know which areas of the process require more attention to detail

COURSE OBJECTIVES
Delegates will learn how to prepare letters, preparation for the various meetings throughout the varies stages of the TUPE process.

COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £190.00 per person [min 3]

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HR23 – Overcoming Challenges

Change Management Training

Any culture, business or Organisational Change eats up consultants and training budgets.
The language is frightening. Process engineering, supply cycles, control planning models.
What’s needed is some understanding of the theory, the effects on jobs and lifestyle and some simple coping strategies.
80% of Change Management programmes fail!
Most of these failures are attributable to mis-management of the people being required to change.
Except for the change experts everyone is scared of the negative effects of change on themselves.
The language is frightening. Process engineering, supply cycles, control planning models.
What’s needed is some understanding of the theory, the effects on jobs and lifestyle and some simple coping strategies.
Change Management Training Objectives

Understanding the Different Types of Change
Working with Strong Feelings
Handling Cynicism, Fear and Resistance
Why 80% of Change Programmes Fail
How do You Perceive and Handle Things?
Tailored Change Management Training
For all of us who have to deal with change and manage change for others.
Very few, if any, companies are immune from change these days. Sometimes the change is organic and people hardly notice it happening.
More often, however, change is initiated because businesses have to respond to external pressures and constraints as well as internal ones.
Most companies are either preparing for change, in the middle of managing change or just simply having a hard time recovering from some previous change.
Wherever you are with managing change helping your people is essential.
Most change programmes fail because nobody looks at the emotional fallout and the effect on people’s lives.
If you know there is a danger of productivity dipping because morale is about to plummet in the face of imposed change, then giving people support is the single best investment you could make to sustain and develop your changing business.
Change is Good
Change is constant
Change is good for you
Too much change is bad for you
We need change to keep us stimulated and creative

Enabling Others to Cope and Move on
Making a Personal Shift in how You See Things
Making Positive Changes to Your Business
Making Positive Changes to Your Life

Change is Good
Change is constant
Change is good for you
Too much change is bad for you
We need change to keep us stimulated and creative
Yet we need stability and routine to make us feel safe
A bit contradictory, no?
How much change we have or whether change is good or bad for us is irrelevant; far more important is Change Management, how we deal with and cope with change.
Good Change Management needs key people within your organisation to develop the skill and insight that will make a difference to the way things happen around them.
In order to manage change in others you need first to examine how you got to be who you are, define your communication resources and investigate your personal beliefs and values.
This Change Management Programme covers the effect of rules, assumptions, patterns, the roles people play and conflicting ways of thinking and perceiving.
It includes advanced interpersonal skills for greater insight into yourself and others.
Our Change Management Training deals head on with the challenge of change. You will create a personal leadership strategy that will motivate, persuade and inspire those around you.

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HR24 – Ensuring Compliance

What is it about?

This course is designed to ensure any employers of staff from 1 staff member to 100 staff members will remain compliant at all times with Employment Legislation and Health & Safety Legislation

Who Should Attend?

Anyone responsible for employees in the workplace with regard Employment issues and Health sands Safety compliance

Course Overview

This course is designed to give attendees an understanding of there responsibilities under both employment and health and safety legislation. They will leave the course with up to date knowledge which will allow them to ensure full compliance in their own companies

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HR25 – Improving Performance

WHO SHOULD ATTEND?
Anyone with responsibility for the welfare of staff in the workplace

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able recognise and be able deal with employees who are suffering or showing the signs of suffering from stress

WHAT AREAS ARE COVERED?
What is stress? – Stress related illness – Signs of stress – help and support – managing stress – symptoms of stress – occupational help – referrals – working hours- Managing absence due to stress

COURSE OBJECTIVES
The aim of this course is to enable a managers and people responsible for the welfare of employees to be able to recognise stress in its early stages therefore enabling them to deal with and offer help to the employees concerned

COURSE DURATION
09.30 – 17.00 – one day course
Course fees – £175 per person

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HR26 – Inspiring leaders

What is it about?

This course is designed to ensure any staff who have the ability to progress into supervisory or management roles have the skills to tackle the ever changing challengers in the workplace

Who Should Attend?

Anyone wishing to progress through the ranks and climb the ladder of management within their own business fields

Course Overview

This course is designed to give attendees an understanding of their responsibilities as supervisory or management staff , it will outline the pitfalls that they would come across on a daily basis and give them the skills to deal with them

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HR27 – Negotiation Skills

Course content?

What are negotiations – Preparing to negotiate – Questioning and listening – Moving to agreement – Achieving the win win situation – Identifying the skills –Seeing the other side – Influencing strategies – Agreeing what’s been agreed.

What will I get out of it?

The knowledge and skill to deal with difficult situations which could cause conflict and result in disciplinary issues.

Course Overview

This course is designed to ensure the staff on a daily basis develop their negotiation skills, any organisation will benefit from the staff members being more confident, more assertive and motivated as well as enabling them to achieve a win win situation.

09.30 – 16.30

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HS01 – Asbestos Awareness [basic]

Asbestos is an incredibly hazardous substance that causes serious ill-health to anyone who disturbs it. For this reason, anyone who is likely to disturb asbestos in their work must have an awareness of the correct health and safety procedures to follow.
Asbestos Awareness (Category A) training helps workers to understand the risks associated with the material so that they can avoid work that may disturb asbestos.
This IATP accredited Asbestos Awareness course provides a comprehensive introduction to the dangers of working with asbestos and helps employers to comply with the law by ensuring that their workers are appropriately trained in order to work safely.
Note that any workers who plan to carry out work which will knowingly disturb asbestos require a higher level of training, (Category B or C) which is not supplied by this course. This course does not allow you to work with asbestos containing materials.
• Complies with the Control of Asbestos Regulations 2012
• Ensures compliance with UK Health and Safety legislation
• Developed by health and safety professionals
• Accredited by CPD & IATP, approved by RoSPA
• Fully online course and assessment with no time limits
• On completion, certificate is posted the next working day

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HS02 – Asbestos Awareness stage 2

What type of information, instruction and training is necessary?
Workers and supervisors must be able to recognise asbestos-containing materials (ACMs) and know what to do if they come across them in order to protect themselves and others.
There are three main levels of information, instruction and training. These relate to:
• Asbestos awareness
• Non-licensable work with asbestos including NNLW
• Licensable work with asbestos.
Attending a training course on its own will not make a worker competent. Competence is developed over time by implementing and consolidating skills learnt during training, on-the-job learning, instruction and assessment.
It is important that the level of information, instruction and training is appropriate for the work and the roles undertaken by each worker (and supervisor). Using a training needs analysis (TNA) will help to identify what topics should be covered to ensure workers have the right level of competence to avoid putting themselves or others at risk.
Asbestos awareness
Information, instruction and training for asbestos awareness is intended to give workers and supervisors the information they need to avoid work that may disturb asbestos during any normal work which could disturb the fabric of a building, or other item which might contain asbestos. It will not prepare workers, or self-employed contractors, to carry out work with asbestos-containing materials. If a worker is planning to carry out work that will disturb ACMs, further information, instruction and training will be needed.
Information, instruction and training about asbestos awareness will cover all of the following:
• the properties of asbestos and its effects on health, including the increased risk of developing lung cancer for asbestos workers who smoke
• the types, uses and likely occurrence of asbestos and asbestos materials in buildings and plant
• the general procedures to deal with an emergency, eg an uncontrolled release of asbestos dust into the workplace
• how to avoid the risk of exposure to asbestos
Online learning (often referred to as e–learning) is increasingly used as a method of providing asbestos awareness training. HSE recognises the use of e-learning as a viable delivery method, among others, for asbestos awareness training, provided it satisfies the requirements of Regulation 10 of the Control of Asbestos Regulations 2012 and the supporting Approved Code of Practice L143 ‘Managing and working with asbestos’.
Workers who plan to carry out work that will disturb asbestos require a higher level of information, instruction and training, in addition to asbestos awareness. This should take account of whether the work is non-licensed; notifiable non-licensed work (NNLW); or licensed work and should be job specific.

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HS03 – Managing Asbestos in Domestic Dwellings

WHO SHOULD ATTEND
Anyone who will be exposed to asbestos through their work activities or may have to manage staff carrying out duties involving asbestos

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will gain a fuller understanding of how dealing with asbestos in domestic dwellings differs from a workplace – what other precautions have to be taken – how to fully comply with the legal guidelines – full health and safety adherence.

COURSE PROGRAMME
Awareness of types of asbestos – the potential health effects – possible locations – carrying out and asbestos survey – how to avoid fibre release – safe working methods – procedures to follow on discovering asbestos – signage – protection – personal protective equipment – correct respirators and usage of equipment.

COURSE OBJECTIVES
Anyone attending this course will have a clear awareness and understanding of the potential ill heath effects of exposure to asbestos – be able to identify possible locations of where asbestos may be found – a clearer understanding of the types of asbestos – what protection to put in place – people who may be affected – the asbestos register – and how to carry out an asbestos survey

COURSE DURATION
Half day course – 09.30 – 12.45pm
Course fees – £55 per person [min 4]

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HS04 – Banksman Training

What is it about?

This course is designed to ensure any staff who have the responsibility of directing traffic of any description have the knowledge to ensure same movement of vehicles on whatever site or circumstances they are required to do so in.

Who Should Attend?

Anyone wishing to learn the skills of a banksman, the hand signals and other safe instruction techniques .

Course Overview

This course is designed to give attendees an understanding of their responsibilities as a banksman, there will be both theory and practicable knowledge exams to be undertaken by the attendees

Full day course 09.30am – 16.30pm

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HS05 – Fire Safety Legalisation 2015

WHO SHOULD ATTEND
This course is for any employee who has not had fire warden or fire marshal training but need to be aware of how the regulations may affect them

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will have a fuller understanding of the regulations – the need to follow instructions if the fire alarm sounds – actions to take in the event of a fire drill .

COURSE PROGRAMME
Awareness of the fire triangle – heat sources – purpose of fire doors – refuges – exit routes – signage – assemble points –– complying with instructions – on going protection and awareness – classes of fire and the potential risks associated with them

COURSE OBJECTIVES
The purpose of this course is to ensure people are fully aware of the dangers from fire and smoke – this course also shows attendees the classes of fire and they can prevent them safely – it will also give the attendees a greater knowledge of the causes of fire.

COURSE DURATION
2 hour course – 09.30 – 11.30am
Course fees – £35 per person [min 6]

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HS06 – Fire Safety Induction Training

CONTENTS OF THIS SESSION:
The Triangle of Fire
Good practice
Fire procedures
Fire Safety signs
Dealing with smoke
Types of extinguisher and their uses
Fire alarms
Report to the assembly point
by the nearest safe Leave fire exit, escorting visitors
DO NOT use lifts
DO NOT stop to collect personal belongings
DO NOT lock doors
Report to the assembly point

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HS07 – Fire Safety Awareness Training

WHO SHOULD ATTEND
This course is for any employee who has not had fire warden or fire marshal training but is required by law to undertake at regular intervals

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will have a fuller understanding of their role and duty to evacuate in the event of a fire or other emergency – how to recognize fire control points – exit signage – the need to keep exits clear and fire doors closed.

COURSE PROGRAMME
Awareness of the fire triangle – heat sources – purpose of fire doors – refugees – exit routes – signage – assembly points – fire warden duties – complying with instructions – on going protection and awareness.

COURSE OBJECTIVES
Anyone attending this course will have a clear awareness and understanding of the need to keep exits clear at all times – the need to evacuate safely and quickly – the roles of the fire warden and how they can provide support – how to identify heat sources and areas of risk.

COURSE DURATION
90 minutes course – 09.30 – 11am
Course fees – £25 per person [min 6]

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HS08 – Fire Safety Awareness Training including the use of extinguishers

WHO SHOULD ATTEND
This course is for any employee who has not had fire warden or fire marshal training but is required by law to undertake at regular intervals

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will have a fuller understanding of their role and duty to evacuate in the event of a fire or other emergency – how to recognize fire control points – exit signage – the need to keep exits clear and fire doors closed – the types of extinguishers – label colours – how to and when to use extinguishers.

COURSE PROGRAMME
Awareness of the fire triangle – heat sources – purpose of fire doors – refuges – exit routes – signage – assembly points – fire warden duties – complying with instructions – on going protection and awareness – use of extinguishers – colours on labels on extinguishers – classes of fire and the potential risks associated with them

COURSE OBJECTIVES
The purpose of this course is to ensure people are fully aware of the dangers of fire and smoke – this course also shows attendees the correct use of fire extinguishers and the classes of fire they can be used on safely – it will also give the attendees a greater knowledge of the causes of the fire.

COURSE DURATION
Half day course – 09.30 – 12.45pm
Course fees – £75 per person [min 6]

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HS09 – Fire Warden/Marshall Training

Fire Marshalling training is delivered in compliance with the Regulatory Reform (Fire Safety) Order 2005, and ensures that delegates are fully qualified to become a designated fire warden in their workplace. The course is an excellent accompaniment to our Fire Extinguisher Practical course and provides a more in-depth understanding of the different types of fire, how they are caused, and how to prevent them.
Content
•Ensuring legal compliance
•Fire prevention techniques
•Stopping fires from spreading
•Extinguishing fires (portable extinguishers and fixed installations)
•Assessing risks and hazards
•Safe procedure to follow in the event of a fire
•Why fire drills are necessary
•Fire alarms, sprinklers and fire doors
•Different types of fire and their characteristics
•Fire extinguisher colour coding
• Inspections and recording (fire log)
Delivery
This course is delivered over 3 hours (half a day) and a certificate will be awarded upon completion.
Can be at your own location or our training venue in Dinnington S25 3QX

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HS10 – Fire Warden/Marshall Training for Care Homes, Hospitals, etc

Introduction
The Regulatory Reform (Fire Safety) Order 2005, Fire (Scotland) Act 2005 or Fire Safety Regulations (Northern
Ireland) 2010 require that adequate information, instruction and training are provided for persons nominated with fire safety responsibilities.
Appointing and training staff with fire responsibilities will provide management with the opportunity to significantly improve fire prevention practices in the workplace, improve communications and share the workload in the implementation of good fire safety management.
About the course
A ½ day multi-media course of 3.5 hrs duration (3 hr theory and ½ hr practical) where staff will learn the essential duties of Fire Wardens / Marshals in residential care homes / nursing homes and be provided with the knowledge, skills and abilities to undertake their duties competently and confidently. Delegates receive a certificate of attendance and the course is approved by the Institute of Fire Safety Managers for up to 15 delegates per session.
½ day presentations are also available for construction, healthcare, hotel and school sectors.
The course is approved by the Institute of Fire Safety Managers (IFSM) and staff receive individual certificates of attendance.

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HS11 – Carrying out and Completion of a Fire Risk Assessment

COURSE OBJECTIVES
Delegates should obtain from this course the skills required to carry out a full Fire Risk Assessment – Identifying the areas of risk their risk rating and make recommendations to resolve the hissed found on the inspections – time scales for works to be carried out

Course programme
Areas of inspections – Fault finding – Risk factors – use of photographic evidence – benefits of local knowledge – learning the different requirements applicable to each section – escape routes – signage – emergency lighting – alarm systems
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Anyone attending this course will gain the knowledge and skills to help them complete a Fire Risk Assessment inspection followed by showing them the correct way to complete the documentation applicable to a Fire Risk Assessment.

WHO SHOULD ATTEND
Health & Safety Managers – Staff responsible for fire safety in the workplace – Fire wardens – other personnel with responsibilities for ensure compliance of the 2005 Fire Reform regulations
COURSE DURATION
2 day course – 09.30 – 17.00
Course fees – £190.00 per person per day [min 2]

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HS12 – Introduction to the Health & Safety at Work Act 1974

Who should attend?
Anyone wanting to get the first insight into Health & Safety in the workplace this course is an introduction for staff at any level

What we I learn

At the end of the course you should have an understanding of:
why health and safety is important to everyone;
why health and safety is important within an organisation;
how following health and safety procedures is applicable to everyone;
the existence of the HSWA;
common hazards in the workplace;
general health and safety best practice and control measures;
where to find further information within your organisation; and
the importance of personal behaviour (vigilance, compliance, using safety measures, appropriate training, reporting issues).

3 hour course either – am or pm

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HS13 – Emergency Duty Officer Training

Integral to that is the practising and testing of all the elements of emergency plans. This tout lines what we mean by exercising, describes different types of exercise, and outlines the exercising which takes place at all levels of government. It also provides some specific examples of recent exercises.
Training staff who are involved in emergency planning and response is fundamental to an organisation’s ability to handle any type of emergency. This training also outlines the aims of training in this context, describes different types of training, and points out the emphasis placed on training which is designed to equip people with the knowledge, skills and awareness necessary for their role in crisis management at the national strategic level.
Emergency planning exercises
An exercise is a simulation of an emergency situation.
Exercises have 3 main purposes:
to validate plans (validation)
to develop staff competencies and give them practice in carrying out their roles in the plans (training)
to test well-established procedures (testing)
Why it is important to hold exercises
Planning for emergencies cannot be considered reliable until it is exercised and has proved to be workable, especially since false confidence may be placed in the integrity of a written plan.
Generally, participants in exercises should have an awareness of their roles and be reasonably comfortable with them, before they are subject to the stresses of an exercise. Exercising is not to catch people out. It tests procedures, not people. If staff are under-prepared, they may blame the plan, when they should blame their lack of preparation and training. An important aim of an exercise should be to make people feel more comfortable in their roles and to build morale.
Types of exercises
There are 3 main types of exercise:
discussion-based
table top
live
A fourth category combines elements of the other 3.
The choice of which one to adopt depends on what the purpose of the exercise is. It is also a question of lead-in time and available resources.

Discussion-based exercises
Discussion-based exercises are cheapest to run and easiest to prepare. They can be used at the policy formulation stage as a ‘talk-through’ of how to finalise the plan. More often, they are based on a completed plan and are used to develop awareness about the plan through discussion. In this respect, they are often used for training purposes.
Table top exercises
Table top exercises are based on simulation, not necessarily literally around a table top. Usually, they involve a realistic scenario and a time line, which may be real time or may speed time up.
Usually table tops are run in a single room, or in a series of linked rooms which simulate the divisions between responders who need to communicate and be co-ordinated. The players are expected to know the plan and they are invited to test how the plan works as the scenario unfolds.
This type of exercise is particularly useful for validation purposes, particularly for exploring weaknesses in procedures. Table-top exercises are relatively cheap to run, except in the use of staff time. They demand careful preparation.
Live exercises
Live exercises are a live rehearsal for implementing a plan. Such exercises are particularly useful for testing logistics, communications and physical capabilities.
They also make excellent training events from the point of view of experiential learning, helping participants develop confidence in their skills and providing experience of what it would be like to use the plan’s procedures in a real event. Where the latter purposes are, in fact, the main objective of the exercise, then it is essentially a training exercise or practice drill.
Live exercises are expensive to set up on the day and demand the most extensive preparation.
.
This means that relevant planning documents must contain a statement about the nature of the training and exercising to be provided and its frequency.

2 day Course 08.30 – 17.30

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HS14 – One day Emergency First Aid Training

WHO SHOULD ATTEND
Anyone responsible for the care and well being of other employees within their sectors of industry or employment.

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Anyone attending this course will gain the knowledge and skills to help them preserve life until the professional services arrive

Course programme
Induction to First Aid – First Aid priories – Action in an emergency – Treating and unconscious casualty – Treating a bad bleed – CPR operating – Injuries to bones and muscles – Burns and Scalds – Recognising major injuries and illnesses

COURSE OBJECTIVES
Delegates should obtain from this course the skills required to sustain life until professional help arrives

COURSE DURATION
1 day course – 09.30 – 16.30
Course fees – £80 per person [min 4]

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HS15 – Three Day First Aid Course

What is it about?

Manual Handling – Moving and Handling – priorities of treatment – Initial assessment – Good Hygiene – When and where to obtain help – Respiration – – Hypoxia – Asphyxia – Choking – Drowning – Hypothermia -Contents of a first aid box/kit –Fall, Fractures, Heart Attack, Strokes, Unconsciousness –Cardio-Pulmonary resuscitation – Faints – seizures/Fits – Bleeding and shock – Choking – Diabetes – Poisoning – Burns –and Scalds and sunburn Managing and incident action plan – Circulation – Major injuries – The Health & Safety 9 First Aid Regulations 1981.

What will I get out of it?

This three day course, aimed at First Aiders, provides delegates with the information needed to deal with accidents, or a sudden illness situation. And have the skills to prevent the situation getting worse, therefore enabling a quicker recovery going forward.

On successful completion of this course, delegates are awarded the First Aid at Work Certificate, valid for three years.

Course Overview

The aim of first aid is to give immediate treatment following either and accident or illness to prevent things from getting worse, whilst waiting for help to arrive.

09.30 – 17.00 [3 day course]

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HS16 – Requalification Emergency First Aid

WHO SHOULD ATTEND
This one day course is for people wish to renew a 1 day Emergency First Aid at Work certificate

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will be able to aim to update and refresh their knowledge of the First Aid at Work syllabus, while allowing time for revision and practice sessions in preparations for a written assessment.

COURSE PROGRAMME
This course covers the full one day syllabus for the Emergency First Aid at Work Certificate attendees completing this course will re-qualify for the one day course with certification for a further 3 years

Notice for Attendees
Learners do need a basic command of the English language, whilst we are able to offer assistance and support people for instance who do not have English as a first language, our ability to do so is limited by the time available and the number of people attending the course at any given time.

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HS17 – Requalification First Aid

What is it about?

Manual Handling – Moving and Handling – priorities of treatment – Initial assessment – Good Hygiene – When and where to obtain help – Respiration – – Hypoxia – Asphyxia – Choking – Drowning – Hypothermia -Contents of a first aid box/kit –Fall, Fractures, Heart Attack, Strokes, Unconsciousness –Cardio-Pulmonary resuscitation – Faints – seizures/Fits – Bleeding and shock – Choking – Diabetes – Poisoning – Burns –and Scalds and sunburn Managing and incident action plan – Circulation – Major injuries – The Health & Safety 9First Aid Regulations 1981.

What will I get out of it?

This three day course, aimed at First Aiders, provides delegates with the information needed to deal with accidents, or a sudden illness situation. And have the skills to prevent the situation getting worse, therefore enabling a quicker recovery going forward.

On successful completion of this course, delegates are awarded the First Aid at Work Certificate, valid for three years.

Course Overview

The aim of first aid is to give immediate treatment following either and accident or illness to prevent things from getting worse, whilst waiting for help to arrive.

09.30 – 17.00 [3 day course]

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HS18 – Paediatric First Aid

WHO SHOULD ATTEND
This two day course is for people working with young children and those people working towards and Early Years educator qualification

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will be able to understand the role and responsibilities of the paediatric first aider – be able to assess an emergency situation safely – be able to provide first aid for an infant or young child

COURSE PROGRAMME
By the end of the course attendees will be able to provide first aid for an infant or child – Be able to administer emergency first aid to an infant or child with a chronic medical condition or sudden illness – for example – sickle cell crisis – diabetic attack – asthma attack – allergic reaction – meningitis – febrile convulsions – nose bleeds – burns or scalds – bites – stings – anaphylaxis shock – conditions affecting ears – eyes – nose – head and spinal injuries – be able to understand how to complete records relating to illnesses, injuries or emergencies

Notice for Attendees
Learners do need a basic command of the English language, whilst we are able to offer assistance and support people for instance who do not have English as a first language, our ability to do so is limited by the time available and the number of people attending the course at any given time.

COURSE DURATION
2 days – 09.30 – 17.00pm
Course fees – £145 per person [min 4]

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HS19 – Paediatric First Aid – OSTED Compliant

WHO SHOULD ATTEND
This two day course is for people working with young children and those people working towards and Early Years educator qualification

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will be able to understand the role and responsibilities of the paediatric first aider – be able to assess an emergency situation safely – be able to provide first aid for an infant or young child

COURSE PROGRAMME
Be the end of the course attendees will be able to provide first aid for an infant or child – Be able to administer emergency first aid to an infant or child with a chronic medical condition or sudden illness – for example – sickle cell crisis – diabetic attack – asthma attack – allergic reaction – meningitis – febrile convulsions – nose bleeds – burns or scalds – bites – stings – anaphylaxis shock – conditions affecting ears – eyes – nose – head and spinal injuries – be able to understand how to complete records relating to illnesses, injuries or emergencies

COURSE PROGRAMME
Be the end of the course attendees will be able to provide first aid for an infant or child – Be able to administer emergency first aid to an infant or child with a chronic medical condition or sudden illness – for example – sickle cell crisis – diabetic attack – asthma attack – allergic reaction – meningitis – febrile convulsions – nose bleeds – burns or scalds – bites – stings – anaphylaxis shock – conditions affecting ears – eyes – nose – head and spinal injuries – be able to understand how to complete records relating to illnesses, injuries or emergencies

COURSE DURATION
2 days – 09.30 – 17.00pm
Course fees – £145 per person [min 4]

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HS20 – Safe Operations of AED’s (Defibrillator)

Course content?

Treatment of the unconscious casualty – Resuscitation – Heart attacks – Understanding an AED – Correct operation of an AED – Types of AEDs

Who or why you should attend

Anyone wishing to process the basic skills to operate and AED and obtain the basic skills to deal with and emergency of this nature

Course Overview
Delegates should obtain from this course the skills required to sustain life until professional help arrives using the AED

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HS21 – Anaphylaxis First Aid

What is it about?

Manual Handling – Moving and Handling – priorities of treatment – Initial assessment – Good Hygiene – When and where to obtain help – Respiration – – Hypoxia – Asphyxia – Choking –seizures/Fits – Bleeding and shock – Choking – Diabetes –

What will I get out of it?

This half day course, aimed at First Aiders, provides delegates with the information needed to deal with accidents, or a sudden illness situation. And have the skills to prevent the situation getting worse, therefore enabling a quicker recovery going forward.

On successful completion of this course, delegates are awarded the First Aid at Work Certificate, valid for three years.

Course Overview

The aim of first aid is to give immediate treatment following either and accident or illness to prevent things from getting worse, whilst waiting for help to arrive.

09.30 – 17.00 [half day course]

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HS22 – Evacuation Chair Training

WHO SHOULD ATTEND
Anyone wishing to obtain the basic knowledge of the safe use, limitations and dangers when using an evacuation chair in an emergency situation.

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
At the end of this training session the delegates will understand the safe usage, features and limits of the Evacuation Chair in line with the manufactures guidelines and legal requirements

Course programme
Legislation – Evacuation – safe Refuge – Safe Egress – Protected areas – Risk Assessments – The theory of why an evacuation system is required by law.

COURSE OBJECTIVES
At the end of this course the delegates will have the knowledge and awareness to safely use the Evacuation chair in all situations.

COURSE DURATION
Half day course – 09.30 – 12.45
Course fees – £80 per person [min 4]

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HS23 – Dealing with Hand and Arm Vibration Syndrome

This Hand Arm Vibration (HAVS) Vibration Training course covers Hand-Arm Vibration and Whole Body Vibration with a 3 day residential course. Covering the most up to date legislation and standards; practical use of vibration meters and vibration measurement theory, you will leave this training course (subject to successful completion of all three modules) as a Competent Person.
Who Should Attend this HAVS Vibration Training Course?
If your workforce operate hand held power tools or vibrating plant and machinery, then it’s likely that vibration exposure is a potential issue within your organisation. This course is ideal for Health and Safety professionals, works managers, engineers or simply the individual(s) responsible for safety within your organisation.
This HAVS Vibration Training course leads to a qualification of “competence” for carrying our Hand Arm and Whole Body Vibration Risk Assessments.
Aims and Objectives of this HAVS Vibration Training Course?
The course is designed to give you detailed insight into the requirements of compliance with The Control of Vibration at Work Regulations 2005, and practical experience in carrying our Hand Arm and Whole Body Vibration Risk Assessments.
Covering all the up to date requirements of the HSE, this HAVS Vibration Training course provides an in-depth look at the legislation to ensure that you can be classed as ‘competent’ to carry out such work.
The course is a mix of theory and practical exercises to give you all the necessary information and experience that will help you to reduce vibration exposure in the workplace and implement a HAVS safety procedure.
• To create and understanding of vibration control measures
• To build and understanding of the principles of vibration
• To understand the effect of vibration on the human body
• To give you a detailed insight into the current legal framework including the European Physical Agents (Vibration) Directive
• To look closely at the HSE guidance
• To look in detail at instrumentation issues
• To give you an insight into practical vibration monitoring
• To provide you with hands-on experiences
HAVS Vibration Training Course Overview
The course consists of three modules, which are structured in the following way.
Module 1 – Distance Learning Pack
Designed to guide you through the basic principles of vibration, including an introduction to terminology and units of measurement used. Familiarising yourself with this information will give you a good foundation ready for Modules 2 and 3.
If you’re unsure whether this course is suitable for you, you can download module 1 for free.
Module 2 – Two/Three Day Training sessions
Module 2 is a three day seminar including major topics incorporating vibration theory, Hand Arm and Whole Body Vibration Measurement protocols and parameters, vibration reduction techniques, legislation and standards, instrumentation and measurement.
There is a heavy practical element of the course to familiarise you with the techniques of measurement and the fundamental operation of instruments, as well as introducing you to a selection of the most advanced equipment available on the market from a range of leading manufacturers.

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HS24 – One Day Health & Safety Training [Basic]

Course content?

Assessment of the situation – When and where to obtain help –Contents of a first aid box/kit –Fall, Fractures, Heart Attack, Strokes, Unconsciousness –Cardio-Pulmonary resuscitation – Faints – seizures/Fits – Bleeding and shock – Choking – Diabetes – Poisoning – Burns –and Scalds and sunburn.

What will I get out of it?

This one day course, aimed at appointed persons, provides delegates with the information needed to deal with accidents, or a sudden illness situation.

Course Overview

Delegates will leave the course better prepared to deal with accidents and emergency health situations both in and out of the workplace.

09.30 – 17.30

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HS25 – CIEH Level 2 Award in Principles of Manual Handling (Manual Handling Act 1972)

What is it about?

Manual Handling – Legal requirements – Construction of risks assessment – manual handling in the Workplace – the practical application – costs to employers.

What will I get out of it?

This Half day course will provide you with general information and make you aware of the legal requirements to make manual handling a safe practice.

Course Overview
The aim of this course is to ensure employees are aware of the dangers and risks that come from bad manual handling techniques.

09.00 -12.00

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HS26 – Moving and Handling People

This four-hour course deals specifically with the handling people in the workplace, which is most relevant to healthcare workers and providers.
The course focuses on how to minimize handling and lifting, and includes guidance on handling aids and risk assessment.
Who should attend?
The course is designed for all carers who need to lift or handle someone. We ask that attendees already complete our
Moving and Handling Principles course, or an equivalent.
What you will learn?
You will learn to move and handle people safely, so that risks are reduced.
Course content
Risk assessment
Principles of handling people in a care environment
Assisting mobility
Assisting people in chairs
Assisting people in beds
The use of handling aids
Course duration
Four hours
Assessment and certification

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HS27 – Upper Limb Body Disorders and Repetitive Strain Injuries

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegates will have a clearer understanding of the risk associated with upper limb disorders, Carpal Tunnel Syndrome, Tendonitis, and Tenosynovitis

Course programme
This course is designed to help prevent WRULDS in many areas of employment in a whole host of Situations and Principals – Risk factors – Pathology – Treatments – Prognosis –
COURSE OBJECTIVES
The objective of this course is to teach the delegates the risk factors associated with WRULDS – Static muscle loading – Overuse and repetition – Stress – Pathology – Treatments and Prognosis if left untreated
WHO SHOULD ATTEND
Any employee who in the course of their work may be at risk from injuries of this nature which in turn could cause life term illnesses and medical conditions
COURSE DURATION
Full day course – 09.30 – 17.00
Course fees – £325 per person [min 2]

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HS28 – Needlestick & Sharps Awareness Training

Course Overview:
This course aims to raise the awareness of the risks of needlestick and sharps injuries and outline how individuals can adopt safer working practices to minimise the risk of injury.
Upon successful completion of the course delegates will be awarded a Thomas Carroll Management Services ‘Needlestick and Sharps Awareness’ training certificate.
Who should attend?
Any employee who may be at risk of sustaining a needlestick or sharp injury throughout the course of their work.
Course duration:
A half-day non-residential training workshop.
Course topics include:
o Hazards associated with needlesticks and sharps
o Types of work where exposure can occur
o Where can needles/sharps be found
o Identifying levels of risk
o Needlestick and sharps control measures
o General control measures
o Use of sharp containers
o Dispensing of sharps
o Legal requirements
o Safe working procedures
o Hazards associated with coming into contact with bodily fluids
o Contact with bodily fluids control measures
o General controls
o Spill kits
o Personal hygiene
o
Course duration:
A half-day non-residential training workshop 09.30am 12.00pm

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HS29 – Search & Sweep Awareness Training [Sharps]

Who would benefit from this course?
People who are required to deal with discarded needles (sharps) and / or who work in environments where needles are frequently found, for example, street wardens, hostel workers, housing officers and voids clearance teams, to name but a few.
Course objectives
The interactive, hands on workshop, aims to raise the awareness of the risks of discarded needles (sharps), how to adopt safer working practices when handling objects where needles could be hidden within them, and how to develop procedures for minimising risks in these environments
During the course, participants will:
Gain an understanding of why discarded needles (sharps) and drug-related waste are becoming such a problem
Be made very aware of where needles and other items may occur, be hidden or even used to booby trap
Learn and practice some very simple habits to minimise their risks of needlestick injury
Learn about the consequences of needlestick injury and self contamination from drug-related waste
Learn about and practice using a Safer Working System to help minimise risks when dealing with needles
Select and develop the use of different tools to tackle different problems
Practice new habits of not touching any items, whilst retaining reasonable working speed
Work out how to better organise complex search and clear operations
Learn about the measures needed to be taken by those who may come into contact with drug users
Understand the importance of personal hygiene and equipment cleansing in relation to drug-related waste
Hear about the first aid measure needed for those who suffer needlestick injury or self-contamination
Course Outline:
Session 1. The Sharps Problem
Scale and source of the Problem
Possible locations; booby trapping
Basics of a Safer Working System
Practical Exercise
Session 2. Nature and Diversity of the Risks
Viral diseases
Are vaccinations effective?
A range of contaminated items
Practical Exercise
Session 3. Hygiene
How viruses enter the body
Personal Hygiene
Practical Exercise
Session 4. Additional Risks
Risks associated with body fluid spillages
People Risks
Practical Exercise
Session 5. First Aid
What to do in the event of receiving a needlestick injury or other possible contamination
Final Practical
Summary and Discussions

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HS30 – Risk Assessments, Safe Systems at Work and Method Statements

What is it about?

This course looks at and will instruct on the various legal requirements associated with risk assessments for any employers who employ 5 or more people.

What will I get out of it?

This one day course is for anyone in a working environment deemed to be the “Competent Person”

Course Overview

This course is designed to look at the following issues:

Legal requirements for risk assessments
Hazard identification
Evaluating Risks
Identifying groups who may be at risk
Selecting appropriate control Measures
Reviewing and monitoring requirements.

09.00 – 16.30

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HS31 – Drug and Alcohol Misuse in the workplace H&S

Course content?

Legal issues and Health and Safety concerns – Working within the legal guidelines – Following a strict protocol – The testing process – Drug and Alcohol abuse – Supporting and employee with abuse issues – The disciplinary process – The drug and Alcohol policy – Testing Process demonstrations.

Who should attend?

Anyone with responsibility for Health and Safety or Human Resources this includes the Directors, Managers and supervisors

Course Overview

This course will address legal issues and health & safety and HR concerns, and outlines how productivity and employee problems can be traced to drug and alcohol related abuse within the working environment. Home office statistics and case histories clearly show a necessity for a comprehensive policy in the workplace

09.30 – 16.30

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HS32 – Toolbox Talk Delivery Training

Good communication is essential for the management of health and safety on construction sites.
It is vitally important that contractors, managers and supervisors engage and consult with the workforce. Toolbox talks are one way of delivering advice on matters of health, safety and the environment as well as engaging in discussion to obtain feedback, thus helping to maintain and improve standards.

Who Should Attend?
Any person with responsibilities for the delivery of toolbox talks to team members, such people may be contracts managers, site managers, site supervisors, foreman and directors of SME building companies.

Course Objectives
Over the 2 hour course, delegates will gain:
• A good understanding of why toolbox talks are an important part of safety management;
• Confidence to present a toolbox talk in a competent and professional manner;
• The skills to keep and manage records of delegate attendance.
Toolbox Talk Delivery Training Programme:
• Reason for presenting TBTs
• When and where to present TBTs
• How to present a TBT to ensure full engagement of attendees
• Confirming understanding
• Keeping records
• Practical demonstration
• Use of GT700 as an example
10.00am – 12.00pm

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HS33 – Directors Responsibilities for Health & Safety

After the following incidents took place;

Heavy Goods Vehicle ploughs into queue of people at bus stop, number of fatalities reported, driver found to be over the drink drive limit.

Warehouse operative drives forklift truck into racking causing it to collapse killing another operative.
Investigations reveal forklift driver under the influence of drugs.

Office worker attacks fellow workers tow on critical list one dies at scene. Attacker found to be under the influence of alcohol and drugs.

These are of course fictitious headlines but it is not beyond the realms of possibility over the next few months that Company Directors and Health & Safety managers will find themselves facing Corporate Manslaughter charges resulting in, not just an hefty fine, but imprisonment for those deemed responsible.

Remember Ignorance of these issues is no defence against charges of this magnitude.

Can Companies be sure that when the drivers leave their depots early in the morning they are not still under the influence of Alcohol or Drugs from the night before, or that their employees operating machinery or working in the offices have not taken something during their dinner breaks or tea breaks.

They can never be 100% sure, but they can put procedures and testing in place which will ensure that as a company they are doing all that is reasonably practicable to ensure they are meeting their responsibilities.

Gavin Cousins Managing Director of “Galvyn” Training & Consultancy Ltd is concerned at the growing number of employers that appear not to be aware of their responsibilities under the Health & Safety at Work Act and their “Duty of Care” to their employees.
He believes Companies should be using specialist services such as his company provides to carry put random testing for these problems. This would provide a safer working environment for employees and go a long way to ensuring compliance under their “Duty of Care”

If you believe you have problems of this nature and would like help and advice on how to deal with them, then call Gavin or Lynn in total confidence on one of the following numbers 01909 518040 / 0796 867 8670 or drop them a line to;

“Galvyn” Training & Consultancy Ltd
9 Hunters Park
Dinnington
South Yorkshire
S25 2UE

E-mail gthrc

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HS34 – Managers & Supervisory Staff Responsibilities for Health & Safety

From new employees to seasoned staff members, everyone should have a strong working knowledge of health and safety in the workplace. This working safely course ensures that your staff have this essential training, or is an excellent choice for those looking to further their skills with an accredited health and safety qualification
This health and Safety course is a highly popular, fully accredited health and safety course which is open to workers from any sector. Taking place over a single day, the course ensures minimal disruption to work and covers all health and safety content in an easy-to-understand and interactive manner.
During the course, you’ll be given memorable facts and case studies to apply real-life examples to the course content, take part in interactive games and quizzes and learn everything you need to know in a single day (ideal for ensuring minimal disruption to your working life).
The course focuses on the following sections:
• Introduction to working safely
• Defining hazards and risks
• Identifying common hazards
• Improving safety performance
• Protecting our environment
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One day course 09.00am – 17.00pm

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HS35 – Managing Safety – Refresher

Anyone in a management or supervisory role, who has completed the full Managing Safely course.
Why it works

Practical classroom-based course, with step-by-step guidance
Efficient and effective learning
Delivered flexibly to suit any business
Memorable facts and thought provoking case studies
What to expect

Modules backed by clear examples and recognisable scenarios
Summaries to reinforce key points
Checklists and materials supplied for subsequent use in the workplace
Practical exercise based on the operations of a real business
Successful delegates receive a Managing Safely Refresher certificate
Top 5 business benefits

Greater productivity – fewer hours lost to sickness and accidents
Improved organisation-wide safety awareness culture and appreciation of safety measures
Active staff involvement to improve the workplace
Internationally recognised certification for managers and supervisors
Enhanced reputation in the supply chain
Top 5 delegate benefits

Refreshes knowledge
Builds on existing capabilities
Puts Managing Safely into action
Applies refreshed knowledge to the Plan-Do-Check-Act model and links back to the workplace
Allows for personal reflections on good practice

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HS36 – Working at Height

There are a number of reasons for falls from height within workplaces.
These can include any of the following:
Incorrect use of ladders
Scaffolding
Platforms
Vehicles
Roof edges
Stairs

Fragile roofs
High Gangways or catwalks.
Remember any combination of the above could increase the risk of a fall from height accident to occur.
A simple mistake could have far reaching effects
For example; Minor injury, Major injury, Permanent disability, Death.

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HS37 – Safe System of Work/ Restraining Systems Working at Height

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HS38 – Safe use of ladders, steps and platforms

• Aims & Objectives

• Introductions

• Legislation and regulations affecting work at height

• Product standards and classifications for ladders

• Product standards and classifications for stepladders

• Hazards affecting the use of ladders and stepladders

• Assessing Risks

• Standards & Classifications

• Planning & Organising, Selecting & Using – STEP

• Storage, Handling & Maintenance

• Theory Test & Practical Assessments
• Improving safety performance
• Protecting our environment

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HS39 – Forklift Refresher Training [All Types]

The Health and Safety at Work Act 1974, Section 2 requires that employers ensure “safety and absence of risks to health in connection with the use, handling, storage and transport of articles and substances”. PUWER Regulation 9 requires employers to provide refresher training as and when necessary
Aims
The course is designed to provide delegates with the knowledge and skills required to safely operate industrial forklift trucks
Syllabus
* Operators safety code
* Operating practice
* Inspection and maintenance
* Health & Safety at Work Act (1974)
* Bulk stack building
* Vehicle loading
* Accident prevention
* Principles of lifting
* Road licencing of trucks
* Hydraulics – controls and their operation

* Practical and Theoretical assessment tests

* Certificate to RTITB standard will be issued on
successful completion of the course

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HS40 – Forklift Operator Training [Counterbalance]

WHO SHOULD ATTEND?
Anyone needing to operate a counterbalance forklift truck within their workplace

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to handle a forklift in a safe manner with full adherence to health and safety requirements
This three – 5-day course, aimed at employees who need to be fully qualified forklift operators will ensure the operators have the knowledge to perform the task in line with all the current safety guidelines

WHAT AREAS ARE COVERED?
Daily checks – Battery maintenance – safe operating procedures – forklift operators Code of Practice – stacking and de-stacking – working in racking – Unloading and loading of vehicles – Battery safety – Battery charging – Gas powered forklift trucks – Diesel fork lift trucks – daily check documentation

COURSE OBJECTIVES
The aim of this course is to enable a complete novice driver to be enabled by the end of the course to operate the forklift to an industry recognized safety standard

COURSE DURATION
09.30 – 17.00 – 3- 5 day course
Course fees – £75 per person per day

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HS41 – Forklift Operator Training [Reach Truck]

Forklift operator COURSE OBJECTIVES
The aim of this course is to enable a complete novice driver to be enable by the end of the course to operate the forklift truck to a industry recognised safety standard
WHAT AREAS ARE COVERED?
Daily checks – Battery maintenance – safe operating procedures – forklift operators Code of Practice – stacking and de-stacking – working in racking – Unloading and loading of vehicles – Battery safety – Battery charging – daily check documentation.
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to handle a forklift in a safe manner with full adherence to health and safety requirements
This three – 5 day course, aimed at employees who need to be fully qualified forklift operators will ensure the operators have the knowledge to perform the task in line with all the current safety guidelines

COURSE DURATION
09.30 – 17.00 – 3- 5 day course
Course fees – £75 per person per day
WHO SHOULD ATTEND?
Anyone needing to operate a Reach forklift truck within their workplace
Training [Reach Truck]

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HS42 – Forklift Operator Training [Narrow Aisle]

WHO SHOULD ATTEND?
Anyone needing to operate a Narrow Aisle forklift truck within their workplace

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to handle a forklift in a safe manner with full adherence to health and safety requirements
This three – 5 day course, aimed at employees who need to be fully qualified forklift operators will ensure the operators have the knowledge to perform the task in line with all the current safety guidelines

WHAT AREAS ARE COVERED?
Daily checks – Battery maintenance – safe operating procedures – forklift operators Code of Practice – stacking and de-stacking – working in racking – Unloading and loading of vehicles – Battery safety – Battery charging – daily check documentation.

COURSE OBJECTIVES
The aim of this course is to enable a complete novice driver to be enable by the end of the course to operate the forklift truck to a industry recognised safety standard

COURSE DURATION
09.30 – 17.00 – 3- 5 day course
Course fees – £75 per person per day

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HS43 – Racking Safety Awareness

Our Rack Safety Awareness Course is a half- day session that teaches your staff everything they need to know about how to properly maintain their warehouse pallet racking system, for safer usage and a longer lifespan.
Best of all, one of our SEMA approved racking engineers will come to your premises to lead the course.
Racking safety awareness at your site
We understand the demands on staff time involved in any busy work place, and that’s why we come to your site to carry out our Rack Safety Awareness Courses for groups of around 4-6 people. The course consists of both ‘classroom’ based learning, involving presentations and question and answer sessions with one of our SARI (SEMA Approved Racking Inspectors), and hands on instruction where our racking expert tours your warehouse house to examine your racking and highlight real issues to watch out for that are specific to your business.
Racking Safety Awareness Course agenda
The course is divided into three sections – initial presentations and explanation of non-technical theory, the hands on tour of your warehouse whereby a SEMA racking inspection will take place, and a follow up discussion. The topics covered teach your staff to appreciate everything they need to ensure the safety and longevity of your racking system, including:
• Identifying key components of the system
• Recognising damage
• How to report damage
• The importance of signage
• How to prevent damage from occurring
The course only takes half a working day, so if you want to offer safety awareness training to a large group of individuals, you can easily fit two sessions into one day.
What’s so important about racking safety awareness?
Pallet racking deals with heavy duty storage requirements on a daily basis, and even with our market-leading systems made from top UK manufacturing processes, problems – while not necessarily common – can occur. This can be due to operator error, poor house-keeping, overloading or lack of maintenance, among other reasons.
Damage to pallet racking can lead to major problems like accidents, costly stock losses and even injuries and fatalities, which is why it’s crucial that everyone who works with your pallet racking systems understands the safe working practices they should be aiming for. Our courses are suitable for everyone, from logistics mangers and health and safety officers to forklift truck drivers and packers.
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Half day course timings to be agreed

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HS44 – Electric Pallet Truck Training

COURSE OBJECTIVES
The aim of this course is to enable a complete novice driver to operate the electric pallet truck to an industry recognised safe standard
WHAT AREAS ARE COVERED?
Daily checks – Battery maintenance – safe operating procedures –operators Code of Practice – stacking and de-stacking – working in racking – Battery safety – Battery charging – daily check documentation.
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to handle an electric pallet truck in a safe manner with full adherence to health and safety requirements
This one day course, aimed at employees who need to be fully qualified operators will ensure the operators have the knowledge to perform the task in line with all the current safety guidelines

COURSE DURATION
09.30 – 17.00 – one day course
Course fees – £75 per person per day
WHO SHOULD ATTEND?
Anyone needing to operate an Electric pallet truck within their workplace
Electric Pallet Truck operator training

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HS45 – VDU Operator Training [Stage 1]

Our Display Screen Equipment Assessor Training Course provides delegates with an understanding of the legal framework and underpinning of ergonomic principles of DSE (Display Screen Equipment).This course is ideal for anyone with line management responsibilities, those who have been appointed as DSE Assessors or those delivering inductions.
The Display Screen Equipment Regulations 1992 outline the legal requirements and offers guidance surrounding the use of Visual Dispaly Units (VDUs). The course provides a range of practical guidance to DSE assesors including adopting a good posture, eye test requirements, workstation layout, ergonomics, identification & reporting of issues, screen adjustment, breaks and changes of activity.
This course can be provided as an online course or as a class based session tailored to your workplace.

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HS46 – VDU Operator Training [Stage 2]

– About the Course Course Agenda
This course is designed to ensure the attendee can training other employees in the correct use of a VDU Our Display Screen Equipment Assessor Training Course provides delegates with an understanding of the legal framework and underpinning of ergonomic principles of DSE (Display Screen Equipment).This course is ideal for anyone with line management responsibilities, those who have been appointed as DSE Assessors or those delivering inductions. The Display Screen Equipment Regulations 1992 outline the legal requirements and offers guidance surrounding the use of Visual Display Units (VDUs). The course provides a range of practical guidance to DSE assessors including adopting a good posture, eye test requirements, workstation layout, ergonomics, identification & reporting of issues, screen adjustment, breaks and changes of activity.This course can be provided as an online course or as a class based session tailored to your workplace.Full day course 09.00am – 16.30pm

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HS47 – Health and Safety in the Office

Health and Safety office
The office environment holds many hazards that many of us are unaware of, many of these issues can cause serious injury if we don’t understand the problems associated with the office we work in.
Why should I attend this course?
• everyone who has a responsibility for their safety and the safety of others working in the office will gain the knowledge to make the office a safer environment
• Avoid the hazards by removing them before they become an issues
Key topics
• Manual Handling
• Working at height
• The consequences of failing to complete risk assessments
• Knowledge and skills
• Personal responsibility
• What about electrical safety
• Impact of your behaviour on other office safety users
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Half day course timings to be agreed

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HS48 – Road Transport CPC National

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HS49 – Road Transport CPC International

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HS50 – Road Transport CPC National & International

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HS51 – Manual & Digital Tachograph Training

WHO SHOULD ATTEND
Any driver of an HGV vehicle who is subjected to the Drivers Hours’ Regulations in the course of their work

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
At the end of this training session the delegates will understand the workings of the particular tacograph and the rules applying to them.

Course programme
This course is designed to help drivers employed in the transport industry to understand the need to be fully compliant with the driver hour’s regulations. The correct usage and recording features, of the tacographs – completion of recording cards and penalties for getting it wrong.

COURSE OBJECTIVES
By the end of this course the delegates will have the knowledge and a clearer understanding of the new driver’s hour’s regulations, how they affect them personally and the effects on their employers and other employees.

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HS52 – Driver Safety Awareness

Speed awareness
The National Speed Awareness Scheme encourages people to alter their attitudes towards excessive or inappropriate speed.
Offered as an alternative to a speeding fine and penalty points, the speed awareness course helps drivers to understand why people drive above the speed limit and the potential consequences of speeding.
The course lasts 4 hours, and the price depends on the venue location you choose.

The National Speed Awareness Scheme is run throughout England, Wales and Northern Ireland by a selection of training providers.

To view all courses that are available please visit www.galvyn.co.uk. You will need your driving licence when you attend the training course.
Why should I attend this course?
• Local venues available throughout England and Northern Ireland
• Drivers say they benefit from the experience
• Choose a date and time that suits you – evenings and weekends often available
• Easy to book online or by phone
• No driving required
• Avoid speeding fine and points, or court, following a speeding ticket
• Training in a relaxed environment
• No pass or fail tests
Key topics
• The benefits of complying with speed limits
• Attitudes surrounding misuse of speed
• The consequences of speeding
• Knowledge and skills
• Personal responsibility
• What difference does your driving speed make?
• Impact of your behaviour on other road users

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HS54 – Infection Control Care and Residential Homes

COURSE CONTENT
Introduction
 Course overview
 Workshop objectives
Understanding Training
 What is training?
 What is your role?
 The skills you need to be a successful trainer
 How training can go wrong
Styles of training
 Different styles of training
 Learn how to develop your own style
 How to build up trust
 The importance of being honest
 The importance of being true to yourself

Communication Skills
 What is communication?
 Improving questioning skills
 Different ways to ask a question
 Do you really listen?
 Developing active listening skills

About Body Language
 First impressions
 Key body language skills
 Is your body language letting you down?
 The Importance of Voice
 Factors affecting the voice
 Using your voice

Dealing with Difficult Participants
 The ground rules
 Challenges and solutions
 Handling interruptions
 Understand how to give and receive constructive feedback
 Build effective evaluation into your training sessions

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HS55 – Introduction to Infection Control 2 Hour

Course Title
Introduction to infection control

Who Should Take This Course?
This training course is suitable for anyone who works in an environment where there is a significant risk of infections transferring.
This includes, but is not limited to, job roles such as:
Medical staff and health care workers.
Cleaners and launderers.
Refuse workers.
Farmers and butchers.
Chiropodists.
Acupuncturists.
Tattooists.
Vets, kennel, and cattery workers.
Groomers and grooms.
Prison officers.
Plumbers.
The training material is suitable for all employees at any level of the business.
On completion of this course learners should understand:
Why food hygiene and safety is important
Their personal and legal responsibilities
The impact of food borne illness
How food becomes contaminated
How to prevent contamination through good hygiene practices
How to control contamination through safe temperatures and storage
How to control food safety hazards at critical control points using a HACCP based Food Safety Management System
On completion of this course learners should understand:
Why food hygiene and safety is important
Their personal and legal responsibilities
The impact of food borne illness
How food becomes contaminated
How to prevent contamination through good hygiene practices
How to control contamination through safe temperatures and storage
How to control food safety hazards at critical control points using a HACCP based Food Safety Management System
On completion of this course learners should understand:
Why food hygiene and safety is important
Their personal and legal responsibilities
The impact of food borne illness
How food becomes contaminated
How to prevent contamination through good hygiene practices
How to control contamination through safe temperatures and storage
How to control food safety hazards at critical control points using a HACCP based Food Safety Management System

OBJECTIVES:
1.1 Explain the terms: food hygiene, food poisoning, food hazards, food spoilage and food contamination.
2.0 BACTERIA
OBJECTIVES:
2.1 Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication. CAUSES OF FOOD POISONING
OBJECTIVES:
3.1 Explain how food poisoning may be caused.
3.2 Describe the main sources of food poisoning and physical contaminants, including allergens.
3.3 Describe the symptoms of food poisoning.
3.4 Describe the common kinds of physical/chemical contamination.
4.0 PREVENTING FOOD POISONING
OBJECTIVES:
4.1 Describe simple measures to control hazards and prevent food poisoning by:
a. Protecting food from the risk of contamination
b. Preventing bacteria from multiplying
c. Destroying bacteria in food
5.0 PERSONAL HYGIENE
OBJECTIVES: Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication. 3

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HS56 – COSHH Assessment Workshop

Carrying out Coshh assessments
The COSHH regulations had undergone a number of changes in the requirements in the past few years this course gives the attendees an insight into the changes
Why should I attend this course?
• everyone who has a responsibility for their safety and the safety of others working with COSHH related items requires you to understand the effects of failing to carryout correct risk assessment and procedures
• Avoid the hazards by removing them before they become an issues
Key topics
• COSHH Regulations
• Understanding the regulations
• The consequences of failing to complete risk assessments
• Knowledge and skills
• Completing COSHH assessment documentation
• What about personal safety
• Impact of your failings on other employees
________________________________________
Half day course .930am – 12.30pm

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HS57 – Accident Investigation

Course Title

Accident MANAGEMENT

What is it about?

Accident Causation
Accident costing
Investigation Techniques
Root cause analysis
Human error
Investigation skills
Accident reporting
Case studies
Near misses

RIDDOR – regulations and requirements

What will I get out of it?

Line managers/supervisors with responsibility for health and safety be it full time or part time will be given the knowledge to deal with accident investigation and prevention.

Course Overview

This course is aimed at ensuring all employees who are responsible for health and safety in the workplace and will cover all of the following areas:

This practical workshop will equip delegates with an understanding of how accidents are caused and cover the key elements of the investigation procedures

09.30 – 17.30

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HS58 – Train the Trainer- Manual Handling

Course content

This course is designed to ensure the trainer can deliver training in Manual Handling safe operations in line with the 1992 Manual Handling regulations. The trainer will ensure you are fully monitored at all times. Practical and theory examinations at the end of the course.

What will I get out of it?

This 1 day course, aimed at new trainers, people who may or may not have taught people in the past or trainers requiring a refresher course.
You will learn to deliver training and instructions to ensure trainees are able to carryout manual handling tasks and manual handling risk assessments.

Course Overview

Delegates will leave the course with the knowledge and know how to deliver training how to carry out a manual handling risk assessments and safe handling techniques.

You will be able to explain and demonstrate the TILE way of doing things correctly.

1 day with the following timings 08.00am – 16.00pm

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HS59 – Train the Trainer- Fire Courses

Course content

This course is designed to ensure the trainer can deliver training in 5 different principals in relation to fire safety. The trainer will ensure you are fully monitored at all times. Practical and theory examinations at the end of the course.

What will I get out of it?

This 2 day day course, aimed at new trainers, people who may or may not have taught people in the past or trainers requiring a refresher course.
You will learn to deliver training and instructions to ensure trainees operate fire fighting equipment safely with full regard to the legal safety requirements you will be able to ensure they are able to carry out full evacuations safely, should the need arise

Course Overview

Delegates will leave the course with the knowledge and know how to deliver training on how to operate a fire fighting equipment, how to carry out a fire risk assessment, how to carryout emergency evacuations

3- days with the following timings 08.00am – 16.00pm

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HS60 – Train the Trainer – First Aid

Course content

This course is designed to ensure the trainer can deliver training in five different principals of first aid. You will be required to deliver a short training course to 2 examiners on each of the different principals this will include both practical and theory exercises..

What will I get out of it?

This 5 day course, aimed at new trainers, people who may or may not have taught people in the past or trainers requiring a refresher course.

You will learn to deliver training and instructions to ensure trainees are in a position to deliver first aid to a variety of people following ill health, accidents or incidents.

Course Overview
Delegates will leave the course with the knowledge and know how to deliver training to attendees in five different principals of first aid.

5 day course timings 08.00am – 16.00pm

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HS61 – Train the Trainer- Forklift Counterbalance

Course content

This course is designed to ensure the trainer can teach a novice operative how operative a forklift safely and effectively to enable them to pass an accredited forklift operators course. The course covers the Law, working in racking, loading and unloading vehicles, charging the forklift, checking for faults, daily checks, stacking and de-stacking, driver rules. One to one close working with the instructors will ensure you are fully monitored at all times. Practical and theory examinations at the end of the course.

What will I get out of it?

This 3-5 day day course, aimed at new trainers, people who may or may not have taught people in the past, you will learn to deliver training and instructions to ensure trainees operate the forklift in a safe manner with full regard to the legal safety requirements you will be able to ensure they operate safely and efficiently in all areas where a forklift is required

Course Overview

Delegates will leave the course with the knowledge and know how to deliver training to new operatives on how to operate a counterbalance forklift truck safely. They will receive a nationally recognised certificate which is valid for a period of 5 years

3-5 days with the following timings 08.00am – 17.00pm

On the last day you may have a shorter day.

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HS62 – Train the Trainer- Reach Truck

WHO SHOULD ATTEND?
Anyone needing to operate a Reach forklift truck within their workplace

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to handle a forklift in a safe manner with full adherence to health and safety requirements
This three – 5 day course, aimed at employees who need to be fully qualified forklift operators will ensure the operators have the knowledge to perform the task in line with all the current safety guidelines

WHAT AREAS ARE COVERED?
Daily checks – Battery maintenance – safe operating procedures – forklift operators Code of Practice – stacking and de-stacking – working in racking – Unloading and loading of vehicles – Battery safety – Battery charging – daily check documentation.

COURSE OBJECTIVES
The aim of this course is to enable a complete novice driver to be enable by the end of the course to operate the forklift truck to a industry recognised safety standard

COURSE DURATION
09.30 – 17.00 – 3- 5 day course
Course fees – £75 per person per day

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HS63 – Managing Contractors

WHO SHOULD ATTEND
The Contractor Safety Management course is designed for procurement, contract, operations and maintenance managers; operations, contracting, technical, and maintenance engineers; CSM element leaders and team members; and site process safety management (PSM) leaders and team members?

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
The aim of this course is to explain the Contractor Safety Management (CSM) practices, policies and procedures in a process or operational environment. The major focus is to develop competent CSM leaders who can plan and execute all work that utilizes contractors. Participants will collaborate in small groups to analyse scenarios using incident videos and case studies. Throughout the course they will work through thought provoking exercises that will further develop their abilities to es to effectively use contractors safely
Course is made up of six modules

Contractor Safety Management (CSM) Results and Path Forward After completing this course, participants should compile a list of action items based on their learning to apply back on the job. This starts with writing new or upgrading existing CSM procedures. To build competency at the individual level, the participant should identify a coach, apply the updated procedure to select projects or contractors, evaluate the application, and get assessed on the competency requirements for applying II. It is recommended that participants go through an e-learning refresher course once a year and instructor-led refresher training once every three years. Based on our experience, we recommend that companies do the following on an organizational level:

COURSE OBJECTIVES
In order to accelerate skill development, this course features a problem-based learning approach that provides a collaborative job focused experience. Participants will integrate contractor safety principles into an owner/ contractor engagement, implement roles and responsibilities that ensure contractor safety leadership, capture critical components for successful contractor training programs within a PSM environment, evaluate contractor performance, manage contractor safety in process or facility turnarounds, address critical safety training issues for foreign contracted workforces, and collaboratively build a personal compilation of recommendations to apply on-the-job.

COURSE DURATION
2 days– 9.30am – 16.30pm

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MS01 – Introduction to Food Hygiene

Who Should Take This Course?
This training course is suitable for anyone who works in a food environment where the is risk of cross contamination and food hygiene is required.
The training material is suitable for all employees at any level of the business.
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1.0 WHAT IS FOOD HYGIENE
:
1.1 Explain the terms: food hygiene, food poisoning, food hazards, food spoilage and food contamination.

2.0 BACTERIA

2.1 Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication.

CAUSES OF FOOD POISONING

3.1 Explain how food poisoning may be caused.
3.2 Describe the main sources of food poisoning and physical contaminants, including allergens.
3.3 Describe the symptoms of food poisoning.
3.4 Describe the common kinds of physical/chemical contamination.

4.0 PREVENTING FOOD POISONING

4.1 Describe simple measures to control hazards and prevent food poisoning by:
a. Protecting food from the risk of contamination
b. Preventing bacteria from multiplying
c. Destroying bacteria in food

5.0 PERSONAL HYGIENE

2.1 Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication

3 3.0 CAUSES OF FOOD POISONING

3.1 Explain how food poisoning may be caused.
3.2 Describe the main sources of food poisoning and physical contaminants, including allergens.
3.3 Describe the symptoms of food poisoning.
3.4 Describe the common kinds of physical/chemical contamination.

4.0 PREVENTING FOOD POISONING

4.1 Describe simple measures to control hazards and prevent food poisoning by:
a. Protecting food from the risk of contamination
b. Preventing bacteria from multiplying
c. Destroying bacteria in food

5.0 PERSONAL HYGIENE

5.1 Explain how high standards of personal hygiene for food handlers can be achieved.
5.2 Explain when food handlers should wash their hands and describe acceptable methods of hand washing.
5.3 Explain the need for detectable waterproof dressings to cover cuts and sores.
5.4 Explain the need for clean protective clothing.
5.5 Explain that you should not smoke, eat or drink in a food room and never cough or sneeze over food.
5.6 Explain that problems can occur with the wearing of jewellery and nail varnish.
5.7 Explain that a supervisor must be told, before an employee commences work, of any skin, nose, throat, stomach or bowel trouble or infected wound. Explain that this is a legal requirement. 4

6.0 SAFE FOOD PRODUCTION

6.1 Explain the need to avoid unnecessary handling of food.
6.2 Describe safe systems for the preparation, storage and handling of food by:
a. Avoiding unnecessary handling of food
b. Not preparing food too far in advance of serving
c. Keeping perishable food either refrigerated or piping hot
d. Keeping raw and cooked food strictly separate
e. Properly reheating food
f. Cleaning as you go
g. Effective cleaning and disinfection
h. Safe disposal of refuse and waste food
i. Awareness of the signs of pests found in food premises

7.0 THE SUPERVISOR’S RÔLE

7.1 Describe briefly the rôle of the supervisor.
7.2 Explain that if something is wrong, that the supervisor should be told.
7.3 Follow any food safety instructions provided by your employer, the food manufacturer or your supervisor.
7.4 Describe typical problems which should be reported to the supervisor including:
a. Refrigerator temperatures outside 1-40C.
b. Evidence of pests.
c. Potential physical contaminants, eg, loose screws, wrappers, insects, rodent droppings, waterproof dressings, disrepair of equipment and utensils.
d. Food left out (exposed to the risk of contamination, or outside temperature control).
e. Doors and windows left open, leaving access for pests or dust contamination.
f. Raw food touching cooked food, or stored above cooked

Duration of course 3 hours

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MS02 – Basic Food Hygiene

Course Title
Basic food Hygiene

Who Should Take This Course?
This training course is suitable for anyone who works in a food environment where the is risk of cross contamination and food hygiene is required.
.
________________________________________
1.0 WHAT IS FOOD HYGIENE
:
1.1 Explain the terms: food hygiene, food poisoning, food hazards, food spoilage and food contamination.

2.0 BACTERIA

2.1 Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication.

CAUSES OF FOOD POISONING

3.1 Explain how food poisoning may be caused.
3.2 Describe the main sources of food poisoning and physical contaminants, including allergens.
3.3 Describe the symptoms of food poisoning.
3.4 Describe the common kinds of physical/chemical contamination.

4.0 PREVENTING FOOD POISONING

4.1 Describe simple measures to control hazards and prevent food poisoning by:
a. Protecting food from the risk of contamination
b. Preventing bacteria from multiplying
c. Destroying bacteria in food

5.0 PERSONAL HYGIENE

2.1 Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication

3 3.0 CAUSES OF FOOD POISONING

3.1 Explain how food poisoning may be caused.
3.2 Describe the main sources of food poisoning and physical contaminants, including allergens.
3.3 Describe the symptoms of food poisoning.
3.4 Describe the common kinds of physical/chemical contamination.

4.0 PREVENTING FOOD POISONING

4.1 Describe simple measures to control hazards and prevent food poisoning by:
a. Protecting food from the risk of contamination
b. Preventing bacteria from multiplying
c. Destroying bacteria in food

5.0 PERSONAL HYGIENE

5.1 Explain how high standards of personal hygiene for food handlers can be achieved.
5.2 Explain when food handlers should wash their hands and describe acceptable methods of hand washing.
5.3 Explain the need for detectable waterproof dressings to cover cuts and sores.
5.4 Explain the need for clean protective clothing.
5.5 Explain that you should not smoke, eat or drink in a food room and never cough or sneeze over food.
5.6 Explain that problems can occur with the wearing of jewellery and nail varnish.
5.7 Explain that a supervisor must be told, before an employee commences work, of any skin, nose, throat, stomach or bowel trouble or infected wound.

6.0 SAFE FOOD PRODUCTION

6.1 Explain the need to avoid unnecessary handling of food.
6.2 Describe safe systems for the preparation, storage and handling of food by:
a. Avoiding unnecessary handling of food
b. Not preparing food too far in advance of serving
c. Keeping perishable food either refrigerated or piping hot
d. Keeping raw and cooked food strictly separate
e. Properly reheating food
f. Cleaning as you go
g. Effective cleaning and disinfection
h. Safe disposal of refuse and waste food
i. Awareness of the signs of pests found in food premises

Duration of course 3 hours

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MS03 – Principles of Food Hygiene

This training course is suitable for anyone who works in a food environment where the is risk of cross contamination and food hygiene is required.
.
________________________________________
1.0 PRINCIPALS of FOOD HYGIENE
:
Explain the terms: food hygiene,

2.0 BACTERIA
Explain what bacteria are, their shape and size and where they may be found.
Explain that not all bacteria are harmful.
Explain how bacteria multiply and how time and temperature affect multiplication.

3. CAUSES OF FOOD POISONING

Explain how food poisoning may be caused.
Describe the main sources of food poisoning and physical contaminants, including allergens.
Describe the symptoms of food poisoning.

4.0 PREVENTING FOOD POISONING

Protecting food from the risk of contamination
Preventing bacteria from multiplying
Destroying bacteria in food

5.0 PERSONAL HYGIENE

Explain what bacteria are, their shape and size and where they may be found. Explain that not all bacteria are harmful.
Explain how bacteria multiply and how time and temperature affect multiplication

3 3.0 CAUSES OF FOOD POISONING

Describe the main sources of food poisoning and physical contaminants, including allergens.
Describe the symptoms of food poisoning.
Describe the common kinds of physical/chemical contamination.

4.0 PREVENTING FOOD POISONING

Protecting food from the risk of contamination
Preventing bacteria from multiplying
Destroying bacteria in food

5.0 PERSONAL HYGIENE

Explain when food handlers should wash their hands and describe acceptable methods of hand washing.
Explain the need for detectable waterproof dressings to cover cuts and sores.
Explain the need for clean protective clothing.
Explain that you should not smoke, eat or drink in a food room and never cough or sneeze over food.
Explain that problems can occur with the wearing of jewellery and nail varnish.
Explain that a supervisor must be told, before an employee commences work, of any skin, nose, throat, stomach or bowel trouble or infected wound.

6.0 SAFE FOOD PRODUCTION

Explain the need to avoid unnecessary handling of food.
Describe safe systems for the preparation, storage and handling of food by:
Avoiding unnecessary handling of food
Not preparing food too far in advance of serving
Keeping perishable food either refrigerated or piping hot
Keeping raw and cooked food strictly separate
Properly reheating food
Cleaning as you go
Effective cleaning and disinfection
Safe disposal of refuse and waste food
Awareness of the signs of pests found in food premises

Duration of course 3 hours

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MS04 – Food Hygiene Intermediate

WHO SHOULD ATTEND
If you are involved in food preparation this course is suitable for anyone who prepares, or instructs other staff to prepare food for human consumption

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Assessment Requirements

All delegates will be assessed through a multiple-choice exam consisting of 60 questions.

Attendees are required to achieve a 75% pass mark, and, if necessary, may attempt the test twice at no extra cost, having revisited the training material. If learners have not achieved the 75% pass mark, further attempts may be given by contacting our training department team for further information

COURSE CERTIFICATION
Upon successful completion, all delegates will receive a certificate in food safety and hygiene. Depending on which level of course had been undertaken

COURSE DURATION
3 days– 9.30am – 16.30pm

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MS05 – Diploma in Food Hygiene

WHO SHOULD ATTEND

Those in senior levels within catering industry

WHAT FORMAT WILL THE COURSE BE DELIVERED IN?

Lectures and group discussions throughout the 6-day course

COURSE CONTENT
General Introduction
Bacteriology
Bacterial Food Poisoning
Food Borne Infections
Non-Bacterial Food Poisoning
Food Contamination and it’s Prevention
Personal Hygiene
Food Storage and Temperature Control
Food Preservation
Design, Construction and Maintenance of Food Premises
Design, Construction and Maintenance of Equipment & Utensils
Cleaning and Disinfection
Pest Control
Management Control Techniques
Hazard Analysis Critical Control Points
The Training and Education of Food Handlers
Legislation

COURSE CERTIFICATION
Upon successful completion, all delegates will receive a diploma in food safety and hygiene. This Diploma is recognised nationally and internationally

COURSE DURATION
6 days– 9.30am – 16.30pm

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MS06 – Food Allergens Training

WHO SHOULD ATTEND
Suitable for anyone who prepares, serves or sells food in any organisation this allergen awareness e learning course provides delegates with an understanding food allergens and food labelling, in line with the new legislation. Topics include the 14 allergens, allergenic reactions, food labelling, hygiene precautions and first aid.

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Assessment Requirements

All delegates will be assessed through a multiple-choice exam consisting of 30 questions.

COURSE OBJECTIVES
This allergen awareness e learning course provides delegates with an understanding food allergens and food labelling, in line with the new legislation. Topics include the 14 allergens, allergenic reactions, food labelling, hygiene precautions and first aid.

COURSE CERTIFICATION
Upon successful completion, all delegates will achieve a nationally recognised certification

COURSE DURATION
2 Hours– 9.30am – 11.30am

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MS07 – HACCP Explained

Understanding Hazard Analysis Critical Control Point (HACCP) Understand the role of Hazard Analysis and Critical Control Point (HACCP) within food safety management systems, regulations and legislation. And get a detailed overview of the programme’s seven principles in our Understanding HACCP for Food Safety training course.

You’ll discover how HACCP provides the foundation for achieving effective risk control when manufacturing both food products and non-food goods. And our HACCP experts will guide you through every aspect of the programme, giving you the knowledge to integrate HACCP into your organization, supply chain or food safety management system.

Who should attend?
Those involved in implementing or managing HACCP or food safety
Those new to food safety management and HACCP Food safety managers, auditors and consultants What will I learn?
Understand the principles of HACCP
Know how to apply the principles of HACCP Draw links between HACCP and food safety regulations
Integrate HACCP into food safety management systems How will I benefit?
Greater understanding of food safety across your organization
Achieve or maintain ISO 22000 and legal compliance
Integrate food safety, HACCP and other management systems

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MS09 – Telephone Etiquette and Reception Responsibilities

Course Content?

Answering and controlling the call
Questioning Techniques
Creating a good verbal image
Handling complaints

What will I get out of it?

Whoever answers the phone in your organisation has the responsibility of creating the right impression. This one day workshop will enhance skills and reduce the risk of your customers getting the wrong impression about your organisation.

Course Overview

This course is designed to ensure the staff on the front line answering the phone can always answer in a professional way and therefore demonstrate that the service the company provides is very much as professional as the person answering the phone, giving the wrong impression could mean lost business. This course will take a lot of the hardship away when handling difficult customers.

09.30 – 16.30

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MS10 – Train the Trainer [In House Trainer]

WHY ATTEND
This one day workshop is suitable for anyone who has to deliver training on a one-to-one or group basis. It aims to equip participants with the skills to design and deliver successful and enjoyable training sessions. It offers an opportunity to gain an understanding of how people learn, and gain confidence to become an effective communicator.

WHO SHOULD ATTEND

The course is designed for all types of trainers, both new and experienced, who wish to improve their skills. Gaining a full understanding of key subject such as using appropriate learning styles, developing effective communication skills, and managing difficult situations will help with any training being delivered.
COURSE CONTENT
Introduction
 Course overview
 Workshop objectives
Understanding Training
 What is training?
 What is your role?
 The skills you need to be a successful trainer
 How training can go wrong
Styles of training
 Different styles of training
 Learn how to develop your own style
 How to build up trust
 The importance of being honest
 The importance of being true to yourself

Communication Skills
 What is communication?
 Improving questioning skills
 Different ways to ask a question
 Do you really listen?
 Developing active listening skills

About Body Language
 First impressions
 Key body language skills
 Is your body language letting you down?
 The Importance of Voice
 Factors affecting the voice
 Using your voice

Dealing with Difficult Participants
 The ground rules
 Challenges and solutions
 Handling interruptions
 Understand how to give and receive constructive feedback
 Build effective evaluation into your training sessions

One day course 09.30 -1700

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MS11 – Train the Trainer [External Trainer]

WHY ATTEND
This one day workshop is suitable for anyone who has to deliver training on a one-to-one or group basis. It aims to equip participants with the skills to design and deliver successful and enjoyable training sessions. It offers an opportunity to gain an understanding of how people learn, and gain confidence to become an effective communicator.

WHO SHOULD ATTEND

The course is designed for all types of trainers, both new and experienced, who wish to improve their skills. Gaining a full understanding of key subject such as using appropriate learning styles, developing effective communication skills, and managing difficult situations will help with any training being delivered.
COURSE CONTENT
Introduction
 Course overview
 Workshop objectives
Understanding Training
 What is training?
 What is your role?
 The skills you need to be a successful trainer
 How training can go wrong
Styles of training
 Different styles of training
 Learn how to develop your own style
 How to build up trust
 The importance of being honest
 The importance of being true to yourself

Communication Skills
 What is communication?
 Improving questioning skills
 Different ways to ask a question
 Do you really listen?
 Developing active listening skills

About Body Language
 First impressions
 Key body language skills
 Is your body language letting you down?
 The Importance of Voice
 Factors affecting the voice
 Using your voice

Dealing with Difficult Participants
 The ground rules
 Challenges and solutions
 Handling interruptions
 Understand how to give and receive constructive feedback
 Build effective evaluation into your training sessions

One day course 09.30 -1700

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MS12 – Leadership & Management Level 3

Course Contents
Understanding Marketing for Managers
1. Understand basic marketing concepts and why they are relevant to managers.
2. Discover how to conduct a SWOT analysis in the marketing context.
3. Examine various elements of the marketing mix and consider how each is used within the context of the organisation.

Understanding Costs and Budgets in an Organisation
1. Learn how to gather the information that is used to devise and also revise budgets.
2. Discover how to monitor variance between actual expenditure and budgeted expenditure.
3. Examine fixed and variable costs, and break even points.
4. Study basic cost statements and explore mechanisms that organisations can use to control their costs.

Understanding leadership

1. Understand the different styles of leadership and the factors that affect the choice of leadership style.
2. Consider the qualities necessary for leadership, and reflect on your own leadership qualities and potential.

Understanding the Communication Process in the Workplace
1. Examine the communication process and learn how to overcome potential barriers to effective communication.
2. Study the different types of communication.
3. Consider how non-verbal communication and feedback can impact on the effectiveness of communication.
4. Discover how to increase information awareness in the workplace.

Solving problems and making decisions
1. Understand how to describe a problem, its nature, scope and impact.
2. Learn how to gather and interpret information that will let you identify possible solutions to a problem.
3. Discover how to make a decision as to the best solution.
4. Consider how to plan the implementation and communication of this decision.
5. Explore monitoring and review techniques that can be used to gauge the effectiveness of a solution.

Understanding Customer Service standards and requirements

1. Discover how to identify external, internal and potential customers, and how to identify the needs of both external and internal customers.
2. Learn how to care for the customer and how to maintain customer care standards, as well as how to maintain effective customer relationships.
3. Consider the rights of customers and the responsibilities of organisations towards them.

Developing Yourself and Others
1. Discover how to identify the development needs of yourself and others, as well as the learning style of yourself and others.
2. Learn how to analyse different development options.
3. Examine barriers to learning as well as how these may be overcome.
4. Explore learning support options, as well as methods of monitoring the development process.

Managing Workplace Projects
1. Discover how to determine the financial viability and potential net savings of workplace projects, as well as the non-financial costs and benefits.
2. Learn effective project planning techniques.
3. Gain the skills to manage projects.
4. Discover how to monitor project performance by setting targets and objectives and employing other evaluation techniques.
5.
Understanding Health and Safety in the Workplace
1. Examine legislation relating to health and safety at work.
2. Explore organisations’ health and safety policies, as well as the different ways of conveying this information and providing the necessary training.
3. Discover sources of advice on health and safety issues.
4. Learn how to carry out risk assessments in the workplace, and how to prevent accidents.
5. Consider the environmental responsibility of organisations.
6.
Understanding Innovation & Change in the workplace
1. Understand the benefits of change and innovation for organisations, as well as the barriers to change and how these may be overcome.
2. Examine the importance of communication in effecting change.
3.
Planning and Allocating Work
1. Learn how to set SMART objectives.
2. Discover how to effectively prioritise objectives and set appropriate time scales for their achievement.
3. Understand constraining factors that could prevent you from achieving your objectives in the allotted timescale.
4. Explore techniques that can be employed in order to monitor the progress of your

5. If you’re a practicing or potential first line manager who wants to take your management skills to the next level, this course is perfect for you.
6. While you don’t need any formal qualifications to enrol in the ILM Level 3 Leadership and Management course, you should have at least two years full-time or three years part-time work experience.
7. You must be at least 18.

8 day course .9.30am – 17.00pm

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MS13 – Introduction to Supervisory Management

WHO SHOULD ATTEND
This course is suitable for both newly appointed and existing supervisors who want to update or develop their leadership skills. The course will also sign post the learner to accredited courses should they wish to gain more formal qualifications.

WHAT SKILLS WILL I GAIN FROM THE COURSE
You will gain an understanding and developing the skills and characteristics you have and how you use them in a number of different ways

COURSE CONTENT
Those new to supervising often find the task both thrilling and challenging as they are thrust into managing a team of which they were previously a member. Also, existing supervisors need to keep up to date with business trends and review their people management skills in order to inspire their team. This seminar is designed to develop the confidence and assertiveness of the learners and will provide delegates with an overview of the most up to date thinking on the skills they need to lead and manage their department or team.

COURSE OBJECTIVES
Consider and discuss the responsibilities of a supervisor
Practice the skills of effective communication
Identify leadership styles and practice nine very powerful principles
Understand the benefits of and learn to set SMART objectives
Learn to inspire, lead and implement change
Learn the necessary strategies to deal with conflict
Explore motivational theory and consider how it can be used by a supervisor

COURSE DURATION
1 day– 9.00am – 17.00pm

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MS14 – ILM Level 3 Award in Leadership & Management

WHO SHOULD ATTEND
Anyone who is in a management or supervisory role. This course will help you develop your leadership style and effectiveness, examining leadership from these perspectives:

WHAT SKILLS WILL I GAIN FROM THE COURSE

You will gain an understanding and developing the skills and characteristics you have and how you use them in a number of different ways

COURSE CONTENT
What is leadership? – What is management?
– Role reflection exercise – management or leadership tasks
– The leadership role model – What kind of leader are you?
– The 6 Functions of a leader – levels of authority and responsibility to deliver
– The essential skills of leadership – Character traits and attitude of leadership
– John Adair’s Action Centred Leadership – Task, Team, and Individual needs
– Leadership Practices inventory
– Knowing and developing your style of leadership
– Leadership Styles
– Continuum of leadership styles
– Contingency Theory
– Stages of Team Development and the role of the leader
– Understanding and using empowerment
– The role of leadership in your organisation
– Your contribution to leadership
– Perception of leadership
– Personal action planning

COURSE OBJECTIVES
How your leadership impacts on the organisation as a whole. Discover how to drive the organisational vision?

COURSE DURATION
1 day– 9.00am – 17.00pm

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MS15 – ILM Level 3 Certificate in Leadership & Management

Course Contents
Understanding Marketing for Managers
1. Understand basic marketing concepts and why they are relevant to managers.
2. Discover how to conduct a SWOT analysis in the marketing context.
3. Examine various elements of the marketing mix and consider how each is used within the context of the organisation.

Understanding Costs and Budgets in an Organisation
1. Learn how to gather the information that is used to devise and also revise budgets.
2. Discover how to monitor variance between actual expenditure and budgeted expenditure.
3. Examine fixed and variable costs, and break even points.
4. Study basic cost statements and explore mechanisms that organisations can use to control their costs.

Understanding leadership

1. Understand the different styles of leadership and the factors that affect the choice of leadership style.
2. Consider the qualities necessary for leadership, and reflect on your own leadership qualities and potential.

Understanding the Communication Process in the Workplace
1. Examine the communication process and learn how to overcome potential barriers to effective communication.
2. Study the different types of communication.
3. Consider how non-verbal communication and feedback can impact on the effectiveness of communication.
4. Discover how to increase information awareness in the workplace.

Solving problems and making decisions
1. Understand how to describe a problem, its nature, scope and impact.
2. Learn how to gather and interpret information that will let you identify possible solutions to a problem.
3. Discover how to make a decision as to the best solution.
4. Consider how to plan the implementation and communication of this decision.
5. Explore monitoring and review techniques that can be used to gauge the effectiveness of a solution.

Understanding Customer Service standards and requirements

1. Discover how to identify external, internal and potential customers, and how to identify the needs of both external and internal customers.
2. Learn how to care for the customer and how to maintain customer care standards, as well as how to maintain effective customer relationships.
3. Consider the rights of customers and the responsibilities of organisations towards them.

Developing Yourself and Others
1. Discover how to identify the development needs of yourself and others, as well as the learning style of yourself and others.
2. Learn how to analyse different development options.
3. Examine barriers to learning as well as how these may be overcome.
4. Explore learning support options, as well as methods of monitoring the development process.

Managing Workplace Projects
1. Discover how to determine the financial viability and potential net savings of workplace projects, as well as the non-financial costs and benefits.
2. Learn effective project planning techniques.
3. Gain the skills to manage projects.
4. Discover how to monitor project performance by setting targets and objectives and employing other evaluation techniques.
5.
Understanding Health and Safety in the Workplace
1. Examine legislation relating to health and safety at work.
2. Explore organisations’ health and safety policies, as well as the different ways of conveying this information and providing the necessary training.
3. Discover sources of advice on health and safety issues.
4. Learn how to carry out risk assessments in the workplace, and how to prevent accidents.
5. Consider the environmental responsibility of organisations.
6.
Understanding Innovation & Change in the workplace
1. Understand the benefits of change and innovation for organisations, as well as the barriers to change and how these may be overcome.
2. Examine the importance of communication in effecting change.
3.
Planning and Allocating Work
1. Learn how to set SMART objectives.
2. Discover how to effectively prioritise objectives and set appropriate time scales for their achievement.
3. Understand constraining factors that could prevent you from achieving your objectives in the allotted timescale.
4. Explore techniques that can be employed in order to monitor the progress of your

5. If you’re a practicing or potential first line manager who wants to take your management skills to the next level, this course is perfect for you.
6. While you don’t need any formal qualifications to enrol in the ILM Level 3 Leadership and Management course, you should have at least two years full-time or three years part-time work experience.
7. You must be at least 18.

8 day course .9.30am – 17.00pm

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MS16 – Effective Negotiation Skills

These skills include:

Effective verbal communication. See our pages: Verbal Communication and Effective Speaking.
Listening. …
Reducing misunderstandings is a key part of effective negotiation. …
Rapport Building. …
Problem Solving. …
Decision Making. …
Assertiveness. …
Dealing with Difficult Situations.

What is Negotiation? – Skills You Need

Defined by BusinessDictionary.com as “bargaining (give and take) process between two or more parties (each with its own aims, needs, and viewpoints) seeking to discover a common ground and reach an agreement to settle a matter of mutual concern or resolve a conflict,” negotiating is a skill set which few of us hold

What are the negotiation techniques?

What are the tactics of negotiation?
Negotiation tactics are the detailed methods employed by negotiators to gain an advantage. Tactics are often deceptive and manipulative and are used to fulfil one party’s goals and objectives – often to the detriment of others.

What does it mean to negotiate meaning?

Negotiation of meaning is a process that speakers go through to reach a clear understanding of each other.
Asking for clarification, rephrasing, and confirming what you think you have understood

How do you negotiate?

What skills have you learnt from the course

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MS17 – Minutes and Note Talking

Minute and note taking course contents
1. What should good meeting minutes achieve?
• What benefits do minutes bring to your organisation?
• What sort of minutes do you need to write?
• What does it all mean? – a glossary of meeting-related terms
2. Are you listening?
• Six ways to listen powerfully
• Six things that can break your concentration, and how to avoid them
3. Organisational hints, tips and tools for note taking and managing the meeting
• Invent your own shorthand – shortcuts when note taking in longhand and a table of useful abbreviations
• Note taker’s survival kit – the essentials to have at hand
• Importance of pre-meeting preparation
• Managing the meeting and the Chair – constructive ways to work together
• Meeting timelines – what should happen when? A stress-saving checklist
4. How’s your handwriting?
• What causes handwriting to be tiring or illegible?
• Yes, you can blame your tools! What’s the best writing implement for you?
• Exercises to keep your hands limber
• Exercises to help you write more legibly
5. What makes a good agenda?
• What is a meeting agenda?
• Setting and distributing your agenda
• What to include to help you or the Chair run the meeting effectively
6. The right minutes for your meeting – layout and style
• What you should and shouldn’t include – recognising facts from chatter
• More formal meetings like AGMs – votes, proposers, seconders, elections, resolutions
• Sample minutes for formal meetings
• Minuting informal meetings
• Sample minutes for an informal meeting
• Recording decisions and actions
• Creating an action summary
7. Techniques for writing good notes or minutes
• How to word minutes – active or passive, bullets or full sentences?
• Avoid wording that indicates bias
• Plain Words’ rules for good writing
• Making Word® work for you
8. Polishing your prose
• The paragraphs, the sentences, the words
• The grammar and punctuation
• Proofing – how to see what’s really there
• Commonly confused words
• Things that make some people cross!

One day course .9.30am – 17.00pm

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MS18 – Safeguarding of Vulnerable Adults

Course Contents
• Module One: Introduction
• This module looks at what the key principles of safeguarding
• vulnerable adults are, giving you an overview of what is
• meant by ‘safeguarding’ and who is classed as a vulnerable
• adult by law. The module also looks at the famous Steven
• Hoskin safeguarding case.
• • Defining safeguarding
• • Key principles
• • Dignity
• • Who is a vulnerable adult?
• • Steven Hoskin
• • Why is training important?

• Module Two: Understanding Why Vulnerable Adults Are
• at Risk
• This module explains what is meant by ‘abuse’ so that you
• understand more about how to recognise it. The module
• outlines who is likely to be at risk from abuse and which
• factors may put some adults more at risk than others.
• • What is abuse?
• • Who are adults abused by?
• • Consent
• • Factors that increase risk
• • Mental capacity

• Module Three: Types of Abuse
• This module provides an overview of each of the main
• categories of abuse, explaining the characteristics of each
• one and outlining some of the key indicators and warning
• signs for you to look out for.
• • Categories of abuse
• • Physical abuse
• • Emotional/psychological abuse
• • Sexual abuse
• • Neglect and acts of omission
• • Financial abuse
• • Discriminatory abuse
• • Institutional abuse

• Module Four: Responding to a Disclosure
• This module explains what you should do and how you
• should react if a vulnerable adult brings information about
• abuse to your attention. The module raises awareness of why
• some adults may not tell you about abuse and details what
• actions to take next.
• • How a concern may come to your attention
• • How to respond to a disclosure
• • Why adults often don’t disclose information
• • What to do next
• • Whistleblowing

• Module Five: Reporting Your Concerns
• This module looks at the reporting procedures you should
• follow when concerns about abuse have come to your
• attention. The module explains why it’s so important to
• pass on your concerns, detailing who to report to, what to
• say and what you can do next.
• • Your responsibilities
• • Why some people don’t take action
• • Who to report to
• • What if the report isn’t taken seriously?
• • What if the concerns are about a professional?
• • When to report a concern
• • What needs reporting?
• • Check existing records
• • What happens next?
• • Recording information

• Module Six: What Happens After a Referral
• This module looks at the various steps that follow a referral
• to adult social care, explaining the different decisions that
• social care may make and outlining what happens next in
• the safeguarding process.
• • Adult social care’s decision
• • What to do if you don’t agree with the decision
• • Strategy discussions
• • The case conference
• • Protection plans
• • Reviewing the plan
• • Discontinuing the plan
By the end of this course you will:
• Understand why safeguarding vulnerable adults training is so important for everyone within your organisation.
• Have an awareness of which adults are most at risk and which factors increase the likelihood of being at risk from harm.
• Know more about the different categories of abuse, plus the potential warning signs associated with each type.
• Understand how to respond appropriately to a disclosure from a vulnerable adult and know what to do next.
• Know how to report any concerns that you may have.
• Understand what happens in the safeguarding process after a referral to adult social care has been made
• 3 Hour Course .09.30am – 12.30pm

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MS19 – Train the Trainer in various principles (max. 5 principles)

Course content?

This 4.5-day Professional Training Certificate course is a qualification that provides an opportunity for the candidate to understand and practice a professional approach to training design and delivery.

Who should attend

Trainers or potential trainers from any discipline will benefit from the program.

Course Overview

This qualification concentrates on the training process, rather than training content. Delegates will greater enthusiasm and confidence for training delivery as well as ideas for creativity and further development.

Course runs for 4.5 days

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MS20 – Train the Trainer- Manual Handling Instructor

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HR01 – Basic Employment Law

What is Constructive Dismissal?
Constructive Dismissal is where an employer has committed a serious breach of contract, entitling the employee to resign in response to the employer’s conduct. The employee is entitled to treat him or herself as having been “dismissed” and the employer’s conduct is often referred to as a “repudiatory breach”.
It is not enough to show merely that your employer has behaved unreasonably – it must be a fundamental breach of an express contractual term, or the implied term of trust and confidence between the employer and employee. Furthermore, you must have left because of the breach and must make it clear when you resign that you regard yourself as having been “constructively dismissed”.
You do need t be careful not to have waive any breach by your employer. This can happen where there is a long delay in resigning in response to an employer’s breach- or anything which signals an acceptance of the breach. This could especially happen if you are off on long term sickness, so you do need to take early advice.
Examples of breaches of contract by an employer entitling an employee to claim constructive dismissal include:
Reduction in pay;
Demotion without reason;
Allegations of poor performance which are unfounded;
Unreasonable disciplining of the employee;
Complete change in the nature of the job;
Harassing or bullying an employee;
Stress at work, that has not been properly addressed.
It may not just be one incident that amounts to a repudiatory conduct by the employer- sometimes there is a continuing pattern of behaviour or incidents which, taken as a whole, amounts to such conduct. In these circumstances, a tribunal may consider that such previous breaches which might otherwise have been considered waived or accepted by the employee, should not be treated as “waived”, but part of a continuing course of conduct.
How easy is it to claim for constructive dismissal?
You must have been continuously employed for a period of 23 months and 3 weeks in order to bring a claim, unless your case falls within one of the exceptions where no minimum service is required (i.e. where it relates to discrimination).
It is preferable that you lodge a formal grievance against your employer before you resign unless there is good reason not to do so. This will give your employer an opportunity to resolve disputes. Failure to lodge a grievance before issuing proceedings would entitle an employment tribunal to reduce any damages you are awarded by 25%. In addition, the lodging of a grievance provides a good springboard for negotiations to take place to resolve the dispute by other means, including the mutual termination of employment upon suitable terms.
You should also preferably state your reason for leaving at the time you resign. Where no reason is communicated to your employer at the time of your departure, a tribunal may be more inclined to conclude that you did not leave because of your employer’s conduct (unless you can show it was understandable why you did not want to refer to it -and there was sufficient other evidence of your employers conduct).
If you can show that your employer has fundamentally acted in a way that makes your position untenable and goes to the root of your relationship, your claim may well succeed. It is always best to obtain professional advice first, however, especially before you resign, as this is a pretty final step if you get it wrong.
Do I need to specify that I am claiming constructive dismissal when I resign?
To establish a claim of constructive dismissal, there is no absolute requirement that you must state your reason for leaving at the time. However, where no reason is communicated to your employer at the time, a tribunal might more readily conclude that your employer’s repudiatory conduct was not the real reason for your leaving. A tribunal may acknowledge that if you have been put in an outrageous and embarrassing position, that it is understandable that you would not want to confront your employer with your reason for leaving that that time. However, there must be some evidence that your employer’s breach was at least a factor. For this reason, it is always best to specify in your resignation letter why you are leaving, and after first having lodged an formal grievance.
What remedies are available for constructive dismissal?
The remedies available for constructive dismissal are exactly the same as those for unfair dismissal.
Unlike unfair dismissal, however, you must give credit for earnings received on what would have been your notice period.
When should a claim for constructive dismissal be made?
A claim for constructive dismissal should be made to the Employment Tribunal within a period of 3 months less 1 day from the date that you have resigned. However before you can make a claim, you now need to notify the intention with ACAS under their “early conciliation scheme”. This can have an impact on when the tribunal proceedings need to be lodged. For more information on tribunal time limits and process, please click here.
 
 

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HR02 – Bullying & Harassment Training

What is it about?

How to spot bully,
How to deal with bullies,
how to deal with victims,
Disciplinary procedures for bullying employees
Spotting the vital signs

What will I get out of it?

Any attendee will leave the course fully prepared to deal with bullies at all levels in the workplace , knowing how to resolve issues before they get out of control.

Course Overview

Bullying and harassment in the workplace is a ongoing problem for employers, this course shows the attendees how to deal with and spot the bullying before it gets out of control

I day Course 09.30am – 16.30pm

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HR03 – Company Policies and Procedures [Employment Rules]

What is it about?
This course is designed to ensure any new updates that have come into force are dealt with by the employees responsible for Human resources within the workplace
What will I get out of it?
Any attendee with have an understanding of all current updates within employment law and be able to implement them without falling foul of the employment legislation
Course Overview
This course covers all current updates and future one to come in the next 12 months giving anyone working in an HR department the knowledge to not fall foul of the law if they fail to implement change
Half Day Course – 09.30am .12.30pm

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HR04 – Conflict Resolution Training

Could you recognise the signs of Conflict in your workplace, would you have the ability and knowledge to deal with the problem whilst following all the legal guidelines?

Conflict in the workplace can be a serious problem causing disruption and ongoing problems for both the employer and employees.

Delegates on this course will learn the skills to deal with the conflict between employees and how to arrive at a solution/s that are acceptable to both parties.

The course covers: Active listening & questioning of employees – communication between parties – the legal process – employee suspension – formal meetings – the appeal process and practical role play – ending with a Q & A session

Anyone attending this course will leave knowing they have the legal awareness and knowledge to help them deal with difficult situations between employees ensuring all the legal guidelines are followed and a solution is reached.

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HR05 – Dealing with Disruptive Employees

Course content?
Active listening and questioning skills – Engaging with the interviewee – Planning, preparation and communication – Identifying good practise – Getting the interviewee account – The investigation process – The disciplinary meeting – The appeal process – Practical role play.
What will I get out of it?
Disciplining staff is very much part of the supervisors /managers role, yet this is the area of the job which people are rarely trained in but are expected to carry out, this course will prepare you to do that.
Course Overview
The course is designed to provide the delegate with a structured method of interviewing a member of staff in a disciplinary situation, without falling foul of the many employment laws.
09.30 – 16.30

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HR06 – How to deal with Harassment and Discrimination in the Workplace

COURSE PROGRAMME
Encouraging appropriate behaviour in the workplace – discouraging harassment and bullying – identifying the different types of bullying – informal and formal ways to deal with bullies in the workplace – legal guidelines – inappropriate language.
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegate will learn the skills to deal with harassment and bullying and discrimination in the workplace – the process of handling and dealing with employees who suffer from the above and the employees causing the problems.
COURSE OBJECTIVES
Anyone attending this course will have the legal awareness and knowledge to help them deal with difficult situations between employees and deal with them in the most appropriate way

WHO SHOULD ATTEND
Anyone responsible for dealing with issues in the workplace that may involve having to deal with harassment, bullying, and unfair treatment this could be HR, Managers, Supervisors

COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £105 per person [min 4]

Dealing with all types of Harassment

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HR07 – Diversity & Equality Training for Managers & Supervisory staff

Anyone responsible for dealing with issues in the workplace that may involve equality and diversity, Managers, Supervisors other staff.

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The promotion of equality and diversity embraces an even broader definition that everyone has a contribution to make and that a business can be strengthened by harnessing the skills and contributions of all sectors of the workforce and society this course will give you the skills to ensure that.

COURSE PROGRAMME
Identifying and defining minority groups – Encouraging appropriate behaviour in the workplace – developing you equal opportunities policy – diversity in recruitment and promotion – staying of the right side of the legalisation.

COURSE OBJECTIVES
Anyone attending this course will gain the knowledge and skills to help them deal with difficult situations between groups which could cause conflict if not resolved

COURSE DURATION
1 day course – 09.30 – 16.30
Course fees – £105 per person [min 4]

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HR08 – Handling Difficult People in the Workplace

WHO SHOULD ATTEND
Human Resource Managers Supervisors and anyone with responsibility for carrying out for the discipline of employees in the work place

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Delegates who complete the training will:
Gain a clear understanding of : How to deal with issues within the employment field that are normally ignored, because of the stigma that is sometimes attached to the companies sending on a particular training course which is known as a taboo subject

Course programme
This 2 day intensive training course is designed to enable employers the opportunity to send staff that are responsible for dealing with these very sensitive issues to a local venue where they will learn how to address these issues, along with a number of other related issues. For many years employers have failed to acknowledge that they have a problem in these areas, In some cases even burying their heads in the sand because they do understand the complexity of the problems and how to deal with them. Even denying that a problem is occurring. Employer should remember

COURSE OBJECTIVES
Delegates will be assessed on their input during their performance, both during classroom and practical exercises; on successful completion of the course a certificate is awarded. Valid for 3 years

COURSE DURATION
09.30 – 17.00 – 1 day course
Course fees – £190.00 per person [min 6]
Venue – Dinnington Training Office
On site delivery available ring or email for a quote
01909 – 518040 – gthrc@btconnect.com

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HR09 – Short Term Absence and Sickness in the Workplace

What is it about?

How to spot the vital signs
How to deal with ongoing short term absence
Dealing with absence
Reasons for the absence

What will I get out of it?

Any attendee will leave the course fully prepared to deal with short term absence from employees/ and understand some of the reasons why it occurs

Course Overview

Short term absence is one of the main issues that disrupt employers workplaces, causing disruption and discontentment between other employees , anyone attending will leave with a better of an understanding of the issues and will be harmed with the knowledge to investigate and deal with any concerns that arise.

I day Course 09.30am – 16.30pm

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HR10 – Dealing with Employees with life limiting Illnesses

What is it about?
How to spot the vital signs
How to deal with ongoing absence due to the illness
Managing absence with affected employee
Dealing with the DDA
What will I get out of it?
Any attendee will leave the course fully prepared to deal with absence from employees who are coping with a life limiting illness/ and help you to understand some of the problems the employees are dealing with
Course Overview
Absence/ sickness leave for an employee with a life limiting illness is to be expected, this course will show the attendees how to show compassion and understanding to the employees concerned.
They will understand that employees who attend work while dealing with a life limiting illness do so to have something positive in there life.
I day Course 09.30am – 16.30pm

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HR11 – Employment Legislation 2015-2016 (basic)

WHO SHOULD ATTEND
Human Resource Managers, Supervisors and anyone with responsibility for dealing with the employment of staff

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
If you are new to the Human Resources role, or would like to find out more about Human Resource responsibilities, this course will provide you with a starting point to guide you in implementing procedures whilst avoiding falling foul of employment legalisation.

Course programme
The role of Human Resources in any business – Recruitment and Selection – Engagement Procedures & policies – Maternity & Paternity – Employment laws and Administration Systems – Redundancy – Discipline and Dismissal procedures.

COURSE OBJECTIVES
This course is aimed at ensuring all employees who are responsible for staff understand that failure to follow the correct procedures will in many cases result in employers facing claims in Employment Tribunals.

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HR12 – Contract of Employment

COURSE PROGRAMME
The contract of employment is the starting point for any employer or employee, this document will outline the duties, the dos and the don’ts – salaries – benefits – holidays – hours of work – etc
Minimum contract requirements – staying within the law
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegate will learn the skills to write a contract of employment – put together a statement of terms and conditions – write an offer letter –
COURSE OBJECTIVES
This one day course is designed to ensure people involved in Human Resources or who have the responsibility for employee staff are fully aware of the content of a contract of employment and how to prepare one.

WHO SHOULD ATTEND
Anyone responsible for employing staff – this could be HR, Managers, Supervisors

COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £105 per person [min 4]

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HR13 – Employment Law Updates

What is it about?

This course is designed to ensure any new updates that have come into force are dealt with by the employees responsible for Human resources within the workplace

What will I get out of it?

Any attendee with have an understanding of all current updates within employment law and be able to implement them without falling foul of the employment legislation

Course Overview

This course covers all current updates and future one to come in the next 12 months giving anyone working in an HR department the knowledge to not fall foul of the law if they fail to implement change

Half Day Course – 09.30am .12.30pm

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HR14 – Data Protections Do’s & Do not’s

WHO SHOULD ATTEND
Anyone responsible for handling employers or employees personal details this could include Directors – HR Managers – Supervisors

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegate will gain an understanding of how the Data Protection Act works along with the knowledge of what information can be given out to other organisations or companies

COURSE PROGRAMME
The Data Protection Act the Dos and the Don’ts

COURSE OBJECTIVES
Anyone attending this course will have the legal awareness and knowledge to help them understand what information needs to be retained – What information can be shared – Who and what the Data Protection Act covers – Breaches and how to avoid them.

COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £105 per person [min 4]

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HR15 – Understanding the Disable Discrimination Act [DDA]

WHO SHOULD ATTEND
Anyone responsible for responsible for employing staff at any level within their company this could be Directors – HR Managers – Managers – Supervisors

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegate will gain an understanding of how to recruit and how to avoid the pitfalls – how to avoid discrimination – writing and advertisement – the interviewing process – questions to use during interviews – the final selection process.

COURSE PROGRAMME
This one day intensive course covers all the areas of recruitment from advertising the role to engaging the employee – it’s so easy to fall foul of the law at many stages of recruitment – this course is designed to ensure staff responsible for recruitment follow all the correct procedures throughout the process.

COURSE OBJECTIVES
Anyone attending this course will have the knowledge to ensure all the legal guidelines are met throughout the recruitment process it’s a nightmare for some staff who only recruit staff on very rare occasions this course will ensure they always follow the correct protocols when recruiting staff.

COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £125 per person [min 4]

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HR16 – Dealing with Stress in the Workplace

COURSE OBJECTIVES
The aim of this course is to enable managers and people responsible for the welfare of employees to be able to recognise stress in its early stages, therefore, enabling them to deal with and offer help to the employees concerned.
WHAT AREAS ARE COVERED?
What is stress? – Stress related illness – Signs of stress – help and support – managing stress – symptoms of stress – occupational help – referrals – working hours- Managing absence due to stress
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to recognise and be able to deal with employees who are suffering or showing the signs of suffering from stress

WHO SHOULD ATTEND?
Anyone with responsibility for the welfare of staff in the workplace
COURSE DURATION
09.30 – 17.00 – one day course
Course fees – £175 per person

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HR17 – Dealing with Short term absence/ time keeping

What is it about?

Causes of absence – Measuring/monitoring absence- counselling interviews/strategies –Disciplining persistent absentees – Discipline – v Counselling- Occupational health measures – the legal framework and case law – tackling persistent absence –Disability discrimination – Suspension on medical grounds – Sickness dismissals.

What will I get out of it?
This cause will help delegates develop awareness and skills in effective absence management.

Course Overview

This course is aimed at ensuring all employees who are responsible for Sickness costs are increasing in many businesses and high levels of absence significantly affect the performance of the business, this workshop will help delegates control and effectively monitor absence in all areas of the business and provide a number of solutions to deal with the problems once identified.

09.30 – 17.30

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HR18 – Dealing with Long term sickness and absence in the Workplace

Course Contents

How do I get it right?
Measure absence to find out:
how much time is lost
where absence occurs most
how often individual employees are absent.

Monitor absence by:

obtaining the employee’s consent to keep
details of individual records of sick absence,
which are ‘sensitive personal data’ under the
Data Protection Act 1998;
keeping accurate attendance records which
show individual instances of absence,
together with duration, reason and where in
the company the absentee works;
ensuring that records can be easily analysed
by section or department, month or year;
The DPA
assure staff that any sensitive personal data
will be kept for only as long as necessary and
will only be assessed by named departments
or individuals;
making sure that absence measurement
figures show the scale and nature of the
problem – whether there is an absence
problem and which of the main categories
of absence are involved:
long-term sickness
short-term certified or uncertified sickness
unauthorised absence and lateness.
Reduce absence levels by paying special
attention to:
working conditions
job design
payment systems
communications and induction and training
welfare
employment relations
health and safety (including stress)
flexible working arrangements.
Deal with short-term certificated or uncertificated
sickness by:
interviewing employees on their return
to work;
making arrangements for medicals
where necessary;
having a policy on the provision of certificates
to cover sick absence, although GPs are not
obliged to provide patients with certificates
for illnesses of seven days or less;
ensuring employees are told if their level of
absence is putting their job at risk.

Deal with long-term sickness by:
discussing the problem with the
employee concerned;
considering alternative work or working
arrangements, whether the job can be
covered by other employees or temporary
replacements and how long the job can
be kept open (be aware of the requirements
of the Disability Discrimination Act 1995,
which applies to all employers);
seeking medical opinions from the
employee’s GP or a company doctor.

Deal with authorised absence or lateness by:

requiring absent employees to phone in
by a given time on each day of absence;
ensuring that the supervisor has an informal
talk with the employee on the day after
absence if no explanation is presented;
taking disciplinary action if the unexplained
absence continues.

What if I get it wrong?

High levels of unauthorised absence, including
lateness and certificated or uncertificated sick
leave, can:
cause lost or delayed production
reduce the range or standard of service
cause low morale and dissatisfaction
indicate other, more deep seated problems.

One Day Course 09.30 – 17.00

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HR19 – Dealing with Alcohol & Drug misuse in the Workplace

Course content?

Legal issues and Health and Safety concerns – Working within the legal guidelines – Following a strict protocol – The testing process – Drug and Alcohol abuse – Supporting and employee with abuse issues – The disciplinary process – The drug and Alcohol policy – Testing Process demonstrations.

Who should attend?

Anyone with responsibility for Health and Safety or Human Resources this includes the Directors, Managers and supervisors

Course Overview

This course will address legal issues and health & safety and HR concerns, and outlines how productivity and employee problems can be traced to drug and alcohol related abuse within the working environment. Home office statistics and case histories clearly show a necessity for a comprehensive policy in the workplace
09.30 – 16.30

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HR20 – The Disciplinary process through to Dismissal

Course content?

Identifying and defining minority groups –Encouraging appropriate behaviour in the workplace – Developing your own equal opportunity and diversity recruiting and promotion policy – Staying on the right side of the law.

What will I get out of it?

The promotion of equality and diversity embraces an even broader definition: that everyone has a contribution to make and that a business can be strengthened by harnessing the skills and contributions of all sectors of the workforce and society , this course will show you the ways to do that.

Course Overview

Equal opportunities means not discriminating against staff, suppliers and customers on the basis of race/ethnicity, gender, ability/disability, sexual orientation or social status.

HALF DAY COURSE

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HR21 – The Recruitment Process

COURSE OBJECTIVES
Anyone attending this course will have the knowledge to ensure all the legal guidelines are met throughout the recruitment process it’s a nightmare for some staff who only recruit staff on very rare occasions this course will ensure they always follow the correct protocols when recruiting staff.

COURSE PROGRAMME
This one day intensive course covers all the areas of recruitment from advertising the role to engaging the employee – it’s so easy to fall foul of the law at many stages of recruitment – this course is designed to ensure staff responsible for recruitment follow all the correct procedures throughout the process.
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegate will gain an understanding of how to recruit and how to avoid the pitfalls – how to avoid discrimination – writing and advertisement – the interviewing process – questions to use during interviews – the final selection process.
WHO SHOULD ATTEND
Anyone responsible for responsible for employing staff at any level within their company this could be Directors – HR Managers – Managers – Supervisors

The recruitment Process
COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £125 per person [min 4]

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HR22 – Understanding the TUPE Regulations

WHO SHOULD ATTEND
Human Resource Managers, Supervisors and anyone with responsibility for dealing with all the aspects of employment.

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Anyone attending this course be it Employers or their HR Mangers will be trained and instructed in how to deal with the TUPE process and will be able to fully follow the legal guidelines and protocols

Course programme
TUPE can be a nightmare for some employers, this course is designed to ensure you are fully aware of all the correct processes to follow and be able to follow them in the correct sequence and then know which areas of the process require more attention to detail

COURSE OBJECTIVES
Delegates will learn how to prepare letters, preparation for the various meetings throughout the varies stages of the TUPE process.

COURSE DURATION
1 day course – 09.30 – 17.00
Course fees – £190.00 per person [min 3]

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HR23 – Overcoming Challenges

Change Management Training

Any culture, business or Organisational Change eats up consultants and training budgets.
The language is frightening. Process engineering, supply cycles, control planning models.
What’s needed is some understanding of the theory, the effects on jobs and lifestyle and some simple coping strategies.
80% of Change Management programmes fail!
Most of these failures are attributable to mis-management of the people being required to change.
Except for the change experts everyone is scared of the negative effects of change on themselves.
The language is frightening. Process engineering, supply cycles, control planning models.
What’s needed is some understanding of the theory, the effects on jobs and lifestyle and some simple coping strategies.
Change Management Training Objectives

Understanding the Different Types of Change
Working with Strong Feelings
Handling Cynicism, Fear and Resistance
Why 80% of Change Programmes Fail
How do You Perceive and Handle Things?
Tailored Change Management Training
For all of us who have to deal with change and manage change for others.
Very few, if any, companies are immune from change these days. Sometimes the change is organic and people hardly notice it happening.
More often, however, change is initiated because businesses have to respond to external pressures and constraints as well as internal ones.
Most companies are either preparing for change, in the middle of managing change or just simply having a hard time recovering from some previous change.
Wherever you are with managing change helping your people is essential.
Most change programmes fail because nobody looks at the emotional fallout and the effect on people’s lives.
If you know there is a danger of productivity dipping because morale is about to plummet in the face of imposed change, then giving people support is the single best investment you could make to sustain and develop your changing business.
Change is Good
Change is constant
Change is good for you
Too much change is bad for you
We need change to keep us stimulated and creative

Enabling Others to Cope and Move on
Making a Personal Shift in how You See Things
Making Positive Changes to Your Business
Making Positive Changes to Your Life

Change is Good
Change is constant
Change is good for you
Too much change is bad for you
We need change to keep us stimulated and creative
Yet we need stability and routine to make us feel safe
A bit contradictory, no?
How much change we have or whether change is good or bad for us is irrelevant; far more important is Change Management, how we deal with and cope with change.
Good Change Management needs key people within your organisation to develop the skill and insight that will make a difference to the way things happen around them.
In order to manage change in others you need first to examine how you got to be who you are, define your communication resources and investigate your personal beliefs and values.
This Change Management Programme covers the effect of rules, assumptions, patterns, the roles people play and conflicting ways of thinking and perceiving.
It includes advanced interpersonal skills for greater insight into yourself and others.
Our Change Management Training deals head on with the challenge of change. You will create a personal leadership strategy that will motivate, persuade and inspire those around you.

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HR24 – Ensuring Compliance

What is it about?

This course is designed to ensure any employers of staff from 1 staff member to 100 staff members will remain compliant at all times with Employment Legislation and Health & Safety Legislation

Who Should Attend?

Anyone responsible for employees in the workplace with regard Employment issues and Health sands Safety compliance

Course Overview

This course is designed to give attendees an understanding of there responsibilities under both employment and health and safety legislation. They will leave the course with up to date knowledge which will allow them to ensure full compliance in their own companies

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HR25 – Improving Performance

WHO SHOULD ATTEND?
Anyone with responsibility for the welfare of staff in the workplace

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able recognise and be able deal with employees who are suffering or showing the signs of suffering from stress

WHAT AREAS ARE COVERED?
What is stress? – Stress related illness – Signs of stress – help and support – managing stress – symptoms of stress – occupational help – referrals – working hours- Managing absence due to stress

COURSE OBJECTIVES
The aim of this course is to enable a managers and people responsible for the welfare of employees to be able to recognise stress in its early stages therefore enabling them to deal with and offer help to the employees concerned

COURSE DURATION
09.30 – 17.00 – one day course
Course fees – £175 per person

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HR26 – Inspiring leaders

What is it about?

This course is designed to ensure any staff who have the ability to progress into supervisory or management roles have the skills to tackle the ever changing challengers in the workplace

Who Should Attend?

Anyone wishing to progress through the ranks and climb the ladder of management within their own business fields

Course Overview

This course is designed to give attendees an understanding of their responsibilities as supervisory or management staff , it will outline the pitfalls that they would come across on a daily basis and give them the skills to deal with them

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HR27 – Negotiation Skills

Course content?

What are negotiations – Preparing to negotiate – Questioning and listening – Moving to agreement – Achieving the win win situation – Identifying the skills –Seeing the other side – Influencing strategies – Agreeing what’s been agreed.

What will I get out of it?

The knowledge and skill to deal with difficult situations which could cause conflict and result in disciplinary issues.

Course Overview

This course is designed to ensure the staff on a daily basis develop their negotiation skills, any organisation will benefit from the staff members being more confident, more assertive and motivated as well as enabling them to achieve a win win situation.

09.30 – 16.30

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HS01 – Asbestos Awareness [basic]

Asbestos is an incredibly hazardous substance that causes serious ill-health to anyone who disturbs it. For this reason, anyone who is likely to disturb asbestos in their work must have an awareness of the correct health and safety procedures to follow.
Asbestos Awareness (Category A) training helps workers to understand the risks associated with the material so that they can avoid work that may disturb asbestos.
This IATP accredited Asbestos Awareness course provides a comprehensive introduction to the dangers of working with asbestos and helps employers to comply with the law by ensuring that their workers are appropriately trained in order to work safely.
Note that any workers who plan to carry out work which will knowingly disturb asbestos require a higher level of training, (Category B or C) which is not supplied by this course. This course does not allow you to work with asbestos containing materials.
• Complies with the Control of Asbestos Regulations 2012
• Ensures compliance with UK Health and Safety legislation
• Developed by health and safety professionals
• Accredited by CPD & IATP, approved by RoSPA
• Fully online course and assessment with no time limits
• On completion, certificate is posted the next working day

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HS02 – Asbestos Awareness stage 2

What type of information, instruction and training is necessary?
Workers and supervisors must be able to recognise asbestos-containing materials (ACMs) and know what to do if they come across them in order to protect themselves and others.
There are three main levels of information, instruction and training. These relate to:
• Asbestos awareness
• Non-licensable work with asbestos including NNLW
• Licensable work with asbestos.
Attending a training course on its own will not make a worker competent. Competence is developed over time by implementing and consolidating skills learnt during training, on-the-job learning, instruction and assessment.
It is important that the level of information, instruction and training is appropriate for the work and the roles undertaken by each worker (and supervisor). Using a training needs analysis (TNA) will help to identify what topics should be covered to ensure workers have the right level of competence to avoid putting themselves or others at risk.
Asbestos awareness
Information, instruction and training for asbestos awareness is intended to give workers and supervisors the information they need to avoid work that may disturb asbestos during any normal work which could disturb the fabric of a building, or other item which might contain asbestos. It will not prepare workers, or self-employed contractors, to carry out work with asbestos-containing materials. If a worker is planning to carry out work that will disturb ACMs, further information, instruction and training will be needed.
Information, instruction and training about asbestos awareness will cover all of the following:
• the properties of asbestos and its effects on health, including the increased risk of developing lung cancer for asbestos workers who smoke
• the types, uses and likely occurrence of asbestos and asbestos materials in buildings and plant
• the general procedures to deal with an emergency, eg an uncontrolled release of asbestos dust into the workplace
• how to avoid the risk of exposure to asbestos
Online learning (often referred to as e–learning) is increasingly used as a method of providing asbestos awareness training. HSE recognises the use of e-learning as a viable delivery method, among others, for asbestos awareness training, provided it satisfies the requirements of Regulation 10 of the Control of Asbestos Regulations 2012 and the supporting Approved Code of Practice L143 ‘Managing and working with asbestos’.
Workers who plan to carry out work that will disturb asbestos require a higher level of information, instruction and training, in addition to asbestos awareness. This should take account of whether the work is non-licensed; notifiable non-licensed work (NNLW); or licensed work and should be job specific.

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HS03 – Managing Asbestos in Domestic Dwellings

WHO SHOULD ATTEND
Anyone who will be exposed to asbestos through their work activities or may have to manage staff carrying out duties involving asbestos

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will gain a fuller understanding of how dealing with asbestos in domestic dwellings differs from a workplace – what other precautions have to be taken – how to fully comply with the legal guidelines – full health and safety adherence.

COURSE PROGRAMME
Awareness of types of asbestos – the potential health effects – possible locations – carrying out and asbestos survey – how to avoid fibre release – safe working methods – procedures to follow on discovering asbestos – signage – protection – personal protective equipment – correct respirators and usage of equipment.

COURSE OBJECTIVES
Anyone attending this course will have a clear awareness and understanding of the potential ill heath effects of exposure to asbestos – be able to identify possible locations of where asbestos may be found – a clearer understanding of the types of asbestos – what protection to put in place – people who may be affected – the asbestos register – and how to carry out an asbestos survey

COURSE DURATION
Half day course – 09.30 – 12.45pm
Course fees – £55 per person [min 4]

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HS04 – Banksman Training

What is it about?

This course is designed to ensure any staff who have the responsibility of directing traffic of any description have the knowledge to ensure same movement of vehicles on whatever site or circumstances they are required to do so in.

Who Should Attend?

Anyone wishing to learn the skills of a banksman, the hand signals and other safe instruction techniques .

Course Overview

This course is designed to give attendees an understanding of their responsibilities as a banksman, there will be both theory and practicable knowledge exams to be undertaken by the attendees

Full day course 09.30am – 16.30pm

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HS05 – Fire Safety Legalisation 2015

WHO SHOULD ATTEND
This course is for any employee who has not had fire warden or fire marshal training but need to be aware of how the regulations may affect them

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will have a fuller understanding of the regulations – the need to follow instructions if the fire alarm sounds – actions to take in the event of a fire drill .

COURSE PROGRAMME
Awareness of the fire triangle – heat sources – purpose of fire doors – refuges – exit routes – signage – assemble points –– complying with instructions – on going protection and awareness – classes of fire and the potential risks associated with them

COURSE OBJECTIVES
The purpose of this course is to ensure people are fully aware of the dangers from fire and smoke – this course also shows attendees the classes of fire and they can prevent them safely – it will also give the attendees a greater knowledge of the causes of fire.

COURSE DURATION
2 hour course – 09.30 – 11.30am
Course fees – £35 per person [min 6]

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HS06 – Fire Safety Induction Training

CONTENTS OF THIS SESSION:
The Triangle of Fire
Good practice
Fire procedures
Fire Safety signs
Dealing with smoke
Types of extinguisher and their uses
Fire alarms
Report to the assembly point
by the nearest safe Leave fire exit, escorting visitors
DO NOT use lifts
DO NOT stop to collect personal belongings
DO NOT lock doors
Report to the assembly point

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HS07 – Fire Safety Awareness Training

WHO SHOULD ATTEND
This course is for any employee who has not had fire warden or fire marshal training but is required by law to undertake at regular intervals

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will have a fuller understanding of their role and duty to evacuate in the event of a fire or other emergency – how to recognize fire control points – exit signage – the need to keep exits clear and fire doors closed.

COURSE PROGRAMME
Awareness of the fire triangle – heat sources – purpose of fire doors – refugees – exit routes – signage – assembly points – fire warden duties – complying with instructions – on going protection and awareness.

COURSE OBJECTIVES
Anyone attending this course will have a clear awareness and understanding of the need to keep exits clear at all times – the need to evacuate safely and quickly – the roles of the fire warden and how they can provide support – how to identify heat sources and areas of risk.

COURSE DURATION
90 minutes course – 09.30 – 11am
Course fees – £25 per person [min 6]

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HS08 – Fire Safety Awareness Training including the use of extinguishers

WHO SHOULD ATTEND
This course is for any employee who has not had fire warden or fire marshal training but is required by law to undertake at regular intervals

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will have a fuller understanding of their role and duty to evacuate in the event of a fire or other emergency – how to recognize fire control points – exit signage – the need to keep exits clear and fire doors closed – the types of extinguishers – label colours – how to and when to use extinguishers.

COURSE PROGRAMME
Awareness of the fire triangle – heat sources – purpose of fire doors – refuges – exit routes – signage – assembly points – fire warden duties – complying with instructions – on going protection and awareness – use of extinguishers – colours on labels on extinguishers – classes of fire and the potential risks associated with them

COURSE OBJECTIVES
The purpose of this course is to ensure people are fully aware of the dangers of fire and smoke – this course also shows attendees the correct use of fire extinguishers and the classes of fire they can be used on safely – it will also give the attendees a greater knowledge of the causes of the fire.

COURSE DURATION
Half day course – 09.30 – 12.45pm
Course fees – £75 per person [min 6]

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HS09 – Fire Warden/Marshall Training

Fire Marshalling training is delivered in compliance with the Regulatory Reform (Fire Safety) Order 2005, and ensures that delegates are fully qualified to become a designated fire warden in their workplace. The course is an excellent accompaniment to our Fire Extinguisher Practical course and provides a more in-depth understanding of the different types of fire, how they are caused, and how to prevent them.
Content
•Ensuring legal compliance
•Fire prevention techniques
•Stopping fires from spreading
•Extinguishing fires (portable extinguishers and fixed installations)
•Assessing risks and hazards
•Safe procedure to follow in the event of a fire
•Why fire drills are necessary
•Fire alarms, sprinklers and fire doors
•Different types of fire and their characteristics
•Fire extinguisher colour coding
• Inspections and recording (fire log)
Delivery
This course is delivered over 3 hours (half a day) and a certificate will be awarded upon completion.
Can be at your own location or our training venue in Dinnington S25 3QX

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HS10 – Fire Warden/Marshall Training for Care Homes, Hospitals, etc

Introduction
The Regulatory Reform (Fire Safety) Order 2005, Fire (Scotland) Act 2005 or Fire Safety Regulations (Northern
Ireland) 2010 require that adequate information, instruction and training are provided for persons nominated with fire safety responsibilities.
Appointing and training staff with fire responsibilities will provide management with the opportunity to significantly improve fire prevention practices in the workplace, improve communications and share the workload in the implementation of good fire safety management.
About the course
A ½ day multi-media course of 3.5 hrs duration (3 hr theory and ½ hr practical) where staff will learn the essential duties of Fire Wardens / Marshals in residential care homes / nursing homes and be provided with the knowledge, skills and abilities to undertake their duties competently and confidently. Delegates receive a certificate of attendance and the course is approved by the Institute of Fire Safety Managers for up to 15 delegates per session.
½ day presentations are also available for construction, healthcare, hotel and school sectors.
The course is approved by the Institute of Fire Safety Managers (IFSM) and staff receive individual certificates of attendance.

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HS11 – Carrying out and Completion of a Fire Risk Assessment

COURSE OBJECTIVES
Delegates should obtain from this course the skills required to carry out a full Fire Risk Assessment – Identifying the areas of risk their risk rating and make recommendations to resolve the hissed found on the inspections – time scales for works to be carried out

Course programme
Areas of inspections – Fault finding – Risk factors – use of photographic evidence – benefits of local knowledge – learning the different requirements applicable to each section – escape routes – signage – emergency lighting – alarm systems
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Anyone attending this course will gain the knowledge and skills to help them complete a Fire Risk Assessment inspection followed by showing them the correct way to complete the documentation applicable to a Fire Risk Assessment.

WHO SHOULD ATTEND
Health & Safety Managers – Staff responsible for fire safety in the workplace – Fire wardens – other personnel with responsibilities for ensure compliance of the 2005 Fire Reform regulations
COURSE DURATION
2 day course – 09.30 – 17.00
Course fees – £190.00 per person per day [min 2]

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HS12 – Introduction to the Health & Safety at Work Act 1974

Who should attend?
Anyone wanting to get the first insight into Health & Safety in the workplace this course is an introduction for staff at any level

What we I learn

At the end of the course you should have an understanding of:
why health and safety is important to everyone;
why health and safety is important within an organisation;
how following health and safety procedures is applicable to everyone;
the existence of the HSWA;
common hazards in the workplace;
general health and safety best practice and control measures;
where to find further information within your organisation; and
the importance of personal behaviour (vigilance, compliance, using safety measures, appropriate training, reporting issues).

3 hour course either – am or pm

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HS13 – Emergency Duty Officer Training

Integral to that is the practising and testing of all the elements of emergency plans. This tout lines what we mean by exercising, describes different types of exercise, and outlines the exercising which takes place at all levels of government. It also provides some specific examples of recent exercises.
Training staff who are involved in emergency planning and response is fundamental to an organisation’s ability to handle any type of emergency. This training also outlines the aims of training in this context, describes different types of training, and points out the emphasis placed on training which is designed to equip people with the knowledge, skills and awareness necessary for their role in crisis management at the national strategic level.
Emergency planning exercises
An exercise is a simulation of an emergency situation.
Exercises have 3 main purposes:
to validate plans (validation)
to develop staff competencies and give them practice in carrying out their roles in the plans (training)
to test well-established procedures (testing)
Why it is important to hold exercises
Planning for emergencies cannot be considered reliable until it is exercised and has proved to be workable, especially since false confidence may be placed in the integrity of a written plan.
Generally, participants in exercises should have an awareness of their roles and be reasonably comfortable with them, before they are subject to the stresses of an exercise. Exercising is not to catch people out. It tests procedures, not people. If staff are under-prepared, they may blame the plan, when they should blame their lack of preparation and training. An important aim of an exercise should be to make people feel more comfortable in their roles and to build morale.
Types of exercises
There are 3 main types of exercise:
discussion-based
table top
live
A fourth category combines elements of the other 3.
The choice of which one to adopt depends on what the purpose of the exercise is. It is also a question of lead-in time and available resources.

Discussion-based exercises
Discussion-based exercises are cheapest to run and easiest to prepare. They can be used at the policy formulation stage as a ‘talk-through’ of how to finalise the plan. More often, they are based on a completed plan and are used to develop awareness about the plan through discussion. In this respect, they are often used for training purposes.
Table top exercises
Table top exercises are based on simulation, not necessarily literally around a table top. Usually, they involve a realistic scenario and a time line, which may be real time or may speed time up.
Usually table tops are run in a single room, or in a series of linked rooms which simulate the divisions between responders who need to communicate and be co-ordinated. The players are expected to know the plan and they are invited to test how the plan works as the scenario unfolds.
This type of exercise is particularly useful for validation purposes, particularly for exploring weaknesses in procedures. Table-top exercises are relatively cheap to run, except in the use of staff time. They demand careful preparation.
Live exercises
Live exercises are a live rehearsal for implementing a plan. Such exercises are particularly useful for testing logistics, communications and physical capabilities.
They also make excellent training events from the point of view of experiential learning, helping participants develop confidence in their skills and providing experience of what it would be like to use the plan’s procedures in a real event. Where the latter purposes are, in fact, the main objective of the exercise, then it is essentially a training exercise or practice drill.
Live exercises are expensive to set up on the day and demand the most extensive preparation.
.
This means that relevant planning documents must contain a statement about the nature of the training and exercising to be provided and its frequency.

2 day Course 08.30 – 17.30

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HS14 – One day Emergency First Aid Training

WHO SHOULD ATTEND
Anyone responsible for the care and well being of other employees within their sectors of industry or employment.

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Anyone attending this course will gain the knowledge and skills to help them preserve life until the professional services arrive

Course programme
Induction to First Aid – First Aid priories – Action in an emergency – Treating and unconscious casualty – Treating a bad bleed – CPR operating – Injuries to bones and muscles – Burns and Scalds – Recognising major injuries and illnesses

COURSE OBJECTIVES
Delegates should obtain from this course the skills required to sustain life until professional help arrives

COURSE DURATION
1 day course – 09.30 – 16.30
Course fees – £80 per person [min 4]

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HS15 – Three Day First Aid Course

What is it about?

Manual Handling – Moving and Handling – priorities of treatment – Initial assessment – Good Hygiene – When and where to obtain help – Respiration – – Hypoxia – Asphyxia – Choking – Drowning – Hypothermia -Contents of a first aid box/kit –Fall, Fractures, Heart Attack, Strokes, Unconsciousness –Cardio-Pulmonary resuscitation – Faints – seizures/Fits – Bleeding and shock – Choking – Diabetes – Poisoning – Burns –and Scalds and sunburn Managing and incident action plan – Circulation – Major injuries – The Health & Safety 9 First Aid Regulations 1981.

What will I get out of it?

This three day course, aimed at First Aiders, provides delegates with the information needed to deal with accidents, or a sudden illness situation. And have the skills to prevent the situation getting worse, therefore enabling a quicker recovery going forward.

On successful completion of this course, delegates are awarded the First Aid at Work Certificate, valid for three years.

Course Overview

The aim of first aid is to give immediate treatment following either and accident or illness to prevent things from getting worse, whilst waiting for help to arrive.

09.30 – 17.00 [3 day course]

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HS16 – Requalification Emergency First Aid

WHO SHOULD ATTEND
This one day course is for people wish to renew a 1 day Emergency First Aid at Work certificate

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will be able to aim to update and refresh their knowledge of the First Aid at Work syllabus, while allowing time for revision and practice sessions in preparations for a written assessment.

COURSE PROGRAMME
This course covers the full one day syllabus for the Emergency First Aid at Work Certificate attendees completing this course will re-qualify for the one day course with certification for a further 3 years

Notice for Attendees
Learners do need a basic command of the English language, whilst we are able to offer assistance and support people for instance who do not have English as a first language, our ability to do so is limited by the time available and the number of people attending the course at any given time.

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HS17 – Requalification First Aid

What is it about?

Manual Handling – Moving and Handling – priorities of treatment – Initial assessment – Good Hygiene – When and where to obtain help – Respiration – – Hypoxia – Asphyxia – Choking – Drowning – Hypothermia -Contents of a first aid box/kit –Fall, Fractures, Heart Attack, Strokes, Unconsciousness –Cardio-Pulmonary resuscitation – Faints – seizures/Fits – Bleeding and shock – Choking – Diabetes – Poisoning – Burns –and Scalds and sunburn Managing and incident action plan – Circulation – Major injuries – The Health & Safety 9First Aid Regulations 1981.

What will I get out of it?

This three day course, aimed at First Aiders, provides delegates with the information needed to deal with accidents, or a sudden illness situation. And have the skills to prevent the situation getting worse, therefore enabling a quicker recovery going forward.

On successful completion of this course, delegates are awarded the First Aid at Work Certificate, valid for three years.

Course Overview

The aim of first aid is to give immediate treatment following either and accident or illness to prevent things from getting worse, whilst waiting for help to arrive.

09.30 – 17.00 [3 day course]

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HS18 – Paediatric First Aid

WHO SHOULD ATTEND
This two day course is for people working with young children and those people working towards and Early Years educator qualification

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will be able to understand the role and responsibilities of the paediatric first aider – be able to assess an emergency situation safely – be able to provide first aid for an infant or young child

COURSE PROGRAMME
By the end of the course attendees will be able to provide first aid for an infant or child – Be able to administer emergency first aid to an infant or child with a chronic medical condition or sudden illness – for example – sickle cell crisis – diabetic attack – asthma attack – allergic reaction – meningitis – febrile convulsions – nose bleeds – burns or scalds – bites – stings – anaphylaxis shock – conditions affecting ears – eyes – nose – head and spinal injuries – be able to understand how to complete records relating to illnesses, injuries or emergencies

Notice for Attendees
Learners do need a basic command of the English language, whilst we are able to offer assistance and support people for instance who do not have English as a first language, our ability to do so is limited by the time available and the number of people attending the course at any given time.

COURSE DURATION
2 days – 09.30 – 17.00pm
Course fees – £145 per person [min 4]

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HS19 – Paediatric First Aid – OSTED Compliant

WHO SHOULD ATTEND
This two day course is for people working with young children and those people working towards and Early Years educator qualification

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
Attendees will be able to understand the role and responsibilities of the paediatric first aider – be able to assess an emergency situation safely – be able to provide first aid for an infant or young child

COURSE PROGRAMME
Be the end of the course attendees will be able to provide first aid for an infant or child – Be able to administer emergency first aid to an infant or child with a chronic medical condition or sudden illness – for example – sickle cell crisis – diabetic attack – asthma attack – allergic reaction – meningitis – febrile convulsions – nose bleeds – burns or scalds – bites – stings – anaphylaxis shock – conditions affecting ears – eyes – nose – head and spinal injuries – be able to understand how to complete records relating to illnesses, injuries or emergencies

COURSE PROGRAMME
Be the end of the course attendees will be able to provide first aid for an infant or child – Be able to administer emergency first aid to an infant or child with a chronic medical condition or sudden illness – for example – sickle cell crisis – diabetic attack – asthma attack – allergic reaction – meningitis – febrile convulsions – nose bleeds – burns or scalds – bites – stings – anaphylaxis shock – conditions affecting ears – eyes – nose – head and spinal injuries – be able to understand how to complete records relating to illnesses, injuries or emergencies

COURSE DURATION
2 days – 09.30 – 17.00pm
Course fees – £145 per person [min 4]

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HS20 – Safe Operations of AED’s (Defibrillator)

Course content?

Treatment of the unconscious casualty – Resuscitation – Heart attacks – Understanding an AED – Correct operation of an AED – Types of AEDs

Who or why you should attend

Anyone wishing to process the basic skills to operate and AED and obtain the basic skills to deal with and emergency of this nature

Course Overview
Delegates should obtain from this course the skills required to sustain life until professional help arrives using the AED

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HS21 – Anaphylaxis First Aid

What is it about?

Manual Handling – Moving and Handling – priorities of treatment – Initial assessment – Good Hygiene – When and where to obtain help – Respiration – – Hypoxia – Asphyxia – Choking –seizures/Fits – Bleeding and shock – Choking – Diabetes –

What will I get out of it?

This half day course, aimed at First Aiders, provides delegates with the information needed to deal with accidents, or a sudden illness situation. And have the skills to prevent the situation getting worse, therefore enabling a quicker recovery going forward.

On successful completion of this course, delegates are awarded the First Aid at Work Certificate, valid for three years.

Course Overview

The aim of first aid is to give immediate treatment following either and accident or illness to prevent things from getting worse, whilst waiting for help to arrive.

09.30 – 17.00 [half day course]

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HS22 – Evacuation Chair Training

WHO SHOULD ATTEND
Anyone wishing to obtain the basic knowledge of the safe use, limitations and dangers when using an evacuation chair in an emergency situation.

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
At the end of this training session the delegates will understand the safe usage, features and limits of the Evacuation Chair in line with the manufactures guidelines and legal requirements

Course programme
Legislation – Evacuation – safe Refuge – Safe Egress – Protected areas – Risk Assessments – The theory of why an evacuation system is required by law.

COURSE OBJECTIVES
At the end of this course the delegates will have the knowledge and awareness to safely use the Evacuation chair in all situations.

COURSE DURATION
Half day course – 09.30 – 12.45
Course fees – £80 per person [min 4]

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HS23 – Dealing with Hand and Arm Vibration Syndrome

This Hand Arm Vibration (HAVS) Vibration Training course covers Hand-Arm Vibration and Whole Body Vibration with a 3 day residential course. Covering the most up to date legislation and standards; practical use of vibration meters and vibration measurement theory, you will leave this training course (subject to successful completion of all three modules) as a Competent Person.
Who Should Attend this HAVS Vibration Training Course?
If your workforce operate hand held power tools or vibrating plant and machinery, then it’s likely that vibration exposure is a potential issue within your organisation. This course is ideal for Health and Safety professionals, works managers, engineers or simply the individual(s) responsible for safety within your organisation.
This HAVS Vibration Training course leads to a qualification of “competence” for carrying our Hand Arm and Whole Body Vibration Risk Assessments.
Aims and Objectives of this HAVS Vibration Training Course?
The course is designed to give you detailed insight into the requirements of compliance with The Control of Vibration at Work Regulations 2005, and practical experience in carrying our Hand Arm and Whole Body Vibration Risk Assessments.
Covering all the up to date requirements of the HSE, this HAVS Vibration Training course provides an in-depth look at the legislation to ensure that you can be classed as ‘competent’ to carry out such work.
The course is a mix of theory and practical exercises to give you all the necessary information and experience that will help you to reduce vibration exposure in the workplace and implement a HAVS safety procedure.
• To create and understanding of vibration control measures
• To build and understanding of the principles of vibration
• To understand the effect of vibration on the human body
• To give you a detailed insight into the current legal framework including the European Physical Agents (Vibration) Directive
• To look closely at the HSE guidance
• To look in detail at instrumentation issues
• To give you an insight into practical vibration monitoring
• To provide you with hands-on experiences
HAVS Vibration Training Course Overview
The course consists of three modules, which are structured in the following way.
Module 1 – Distance Learning Pack
Designed to guide you through the basic principles of vibration, including an introduction to terminology and units of measurement used. Familiarising yourself with this information will give you a good foundation ready for Modules 2 and 3.
If you’re unsure whether this course is suitable for you, you can download module 1 for free.
Module 2 – Two/Three Day Training sessions
Module 2 is a three day seminar including major topics incorporating vibration theory, Hand Arm and Whole Body Vibration Measurement protocols and parameters, vibration reduction techniques, legislation and standards, instrumentation and measurement.
There is a heavy practical element of the course to familiarise you with the techniques of measurement and the fundamental operation of instruments, as well as introducing you to a selection of the most advanced equipment available on the market from a range of leading manufacturers.

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HS24 – One Day Health & Safety Training [Basic]

Course content?

Assessment of the situation – When and where to obtain help –Contents of a first aid box/kit –Fall, Fractures, Heart Attack, Strokes, Unconsciousness –Cardio-Pulmonary resuscitation – Faints – seizures/Fits – Bleeding and shock – Choking – Diabetes – Poisoning – Burns –and Scalds and sunburn.

What will I get out of it?

This one day course, aimed at appointed persons, provides delegates with the information needed to deal with accidents, or a sudden illness situation.

Course Overview

Delegates will leave the course better prepared to deal with accidents and emergency health situations both in and out of the workplace.

09.30 – 17.30

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HS25 – CIEH Level 2 Award in Principles of Manual Handling (Manual Handling Act 1972)

What is it about?

Manual Handling – Legal requirements – Construction of risks assessment – manual handling in the Workplace – the practical application – costs to employers.

What will I get out of it?

This Half day course will provide you with general information and make you aware of the legal requirements to make manual handling a safe practice.

Course Overview
The aim of this course is to ensure employees are aware of the dangers and risks that come from bad manual handling techniques.

09.00 -12.00

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HS26 – Moving and Handling People

This four-hour course deals specifically with the handling people in the workplace, which is most relevant to healthcare workers and providers.
The course focuses on how to minimize handling and lifting, and includes guidance on handling aids and risk assessment.
Who should attend?
The course is designed for all carers who need to lift or handle someone. We ask that attendees already complete our
Moving and Handling Principles course, or an equivalent.
What you will learn?
You will learn to move and handle people safely, so that risks are reduced.
Course content
Risk assessment
Principles of handling people in a care environment
Assisting mobility
Assisting people in chairs
Assisting people in beds
The use of handling aids
Course duration
Four hours
Assessment and certification

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HS27 – Upper Limb Body Disorders and Repetitive Strain Injuries

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
The delegates will have a clearer understanding of the risk associated with upper limb disorders, Carpal Tunnel Syndrome, Tendonitis, and Tenosynovitis

Course programme
This course is designed to help prevent WRULDS in many areas of employment in a whole host of Situations and Principals – Risk factors – Pathology – Treatments – Prognosis –
COURSE OBJECTIVES
The objective of this course is to teach the delegates the risk factors associated with WRULDS – Static muscle loading – Overuse and repetition – Stress – Pathology – Treatments and Prognosis if left untreated
WHO SHOULD ATTEND
Any employee who in the course of their work may be at risk from injuries of this nature which in turn could cause life term illnesses and medical conditions
COURSE DURATION
Full day course – 09.30 – 17.00
Course fees – £325 per person [min 2]

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HS28 – Needlestick & Sharps Awareness Training

Course Overview:
This course aims to raise the awareness of the risks of needlestick and sharps injuries and outline how individuals can adopt safer working practices to minimise the risk of injury.
Upon successful completion of the course delegates will be awarded a Thomas Carroll Management Services ‘Needlestick and Sharps Awareness’ training certificate.
Who should attend?
Any employee who may be at risk of sustaining a needlestick or sharp injury throughout the course of their work.
Course duration:
A half-day non-residential training workshop.
Course topics include:
o Hazards associated with needlesticks and sharps
o Types of work where exposure can occur
o Where can needles/sharps be found
o Identifying levels of risk
o Needlestick and sharps control measures
o General control measures
o Use of sharp containers
o Dispensing of sharps
o Legal requirements
o Safe working procedures
o Hazards associated with coming into contact with bodily fluids
o Contact with bodily fluids control measures
o General controls
o Spill kits
o Personal hygiene
o
Course duration:
A half-day non-residential training workshop 09.30am 12.00pm

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HS29 – Search & Sweep Awareness Training [Sharps]

Who would benefit from this course?
People who are required to deal with discarded needles (sharps) and / or who work in environments where needles are frequently found, for example, street wardens, hostel workers, housing officers and voids clearance teams, to name but a few.
Course objectives
The interactive, hands on workshop, aims to raise the awareness of the risks of discarded needles (sharps), how to adopt safer working practices when handling objects where needles could be hidden within them, and how to develop procedures for minimising risks in these environments
During the course, participants will:
Gain an understanding of why discarded needles (sharps) and drug-related waste are becoming such a problem
Be made very aware of where needles and other items may occur, be hidden or even used to booby trap
Learn and practice some very simple habits to minimise their risks of needlestick injury
Learn about the consequences of needlestick injury and self contamination from drug-related waste
Learn about and practice using a Safer Working System to help minimise risks when dealing with needles
Select and develop the use of different tools to tackle different problems
Practice new habits of not touching any items, whilst retaining reasonable working speed
Work out how to better organise complex search and clear operations
Learn about the measures needed to be taken by those who may come into contact with drug users
Understand the importance of personal hygiene and equipment cleansing in relation to drug-related waste
Hear about the first aid measure needed for those who suffer needlestick injury or self-contamination
Course Outline:
Session 1. The Sharps Problem
Scale and source of the Problem
Possible locations; booby trapping
Basics of a Safer Working System
Practical Exercise
Session 2. Nature and Diversity of the Risks
Viral diseases
Are vaccinations effective?
A range of contaminated items
Practical Exercise
Session 3. Hygiene
How viruses enter the body
Personal Hygiene
Practical Exercise
Session 4. Additional Risks
Risks associated with body fluid spillages
People Risks
Practical Exercise
Session 5. First Aid
What to do in the event of receiving a needlestick injury or other possible contamination
Final Practical
Summary and Discussions

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HS30 – Risk Assessments, Safe Systems at Work and Method Statements

What is it about?

This course looks at and will instruct on the various legal requirements associated with risk assessments for any employers who employ 5 or more people.

What will I get out of it?

This one day course is for anyone in a working environment deemed to be the “Competent Person”

Course Overview

This course is designed to look at the following issues:

Legal requirements for risk assessments
Hazard identification
Evaluating Risks
Identifying groups who may be at risk
Selecting appropriate control Measures
Reviewing and monitoring requirements.

09.00 – 16.30

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HS31 – Drug and Alcohol Misuse in the workplace H&S

Course content?

Legal issues and Health and Safety concerns – Working within the legal guidelines – Following a strict protocol – The testing process – Drug and Alcohol abuse – Supporting and employee with abuse issues – The disciplinary process – The drug and Alcohol policy – Testing Process demonstrations.

Who should attend?

Anyone with responsibility for Health and Safety or Human Resources this includes the Directors, Managers and supervisors

Course Overview

This course will address legal issues and health & safety and HR concerns, and outlines how productivity and employee problems can be traced to drug and alcohol related abuse within the working environment. Home office statistics and case histories clearly show a necessity for a comprehensive policy in the workplace

09.30 – 16.30

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HS32 – Toolbox Talk Delivery Training

Good communication is essential for the management of health and safety on construction sites.
It is vitally important that contractors, managers and supervisors engage and consult with the workforce. Toolbox talks are one way of delivering advice on matters of health, safety and the environment as well as engaging in discussion to obtain feedback, thus helping to maintain and improve standards.

Who Should Attend?
Any person with responsibilities for the delivery of toolbox talks to team members, such people may be contracts managers, site managers, site supervisors, foreman and directors of SME building companies.

Course Objectives
Over the 2 hour course, delegates will gain:
• A good understanding of why toolbox talks are an important part of safety management;
• Confidence to present a toolbox talk in a competent and professional manner;
• The skills to keep and manage records of delegate attendance.
Toolbox Talk Delivery Training Programme:
• Reason for presenting TBTs
• When and where to present TBTs
• How to present a TBT to ensure full engagement of attendees
• Confirming understanding
• Keeping records
• Practical demonstration
• Use of GT700 as an example
10.00am – 12.00pm

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HS33 – Directors Responsibilities for Health & Safety

After the following incidents took place;

Heavy Goods Vehicle ploughs into queue of people at bus stop, number of fatalities reported, driver found to be over the drink drive limit.

Warehouse operative drives forklift truck into racking causing it to collapse killing another operative.
Investigations reveal forklift driver under the influence of drugs.

Office worker attacks fellow workers tow on critical list one dies at scene. Attacker found to be under the influence of alcohol and drugs.

These are of course fictitious headlines but it is not beyond the realms of possibility over the next few months that Company Directors and Health & Safety managers will find themselves facing Corporate Manslaughter charges resulting in, not just an hefty fine, but imprisonment for those deemed responsible.

Remember Ignorance of these issues is no defence against charges of this magnitude.

Can Companies be sure that when the drivers leave their depots early in the morning they are not still under the influence of Alcohol or Drugs from the night before, or that their employees operating machinery or working in the offices have not taken something during their dinner breaks or tea breaks.

They can never be 100% sure, but they can put procedures and testing in place which will ensure that as a company they are doing all that is reasonably practicable to ensure they are meeting their responsibilities.

Gavin Cousins Managing Director of “Galvyn” Training & Consultancy Ltd is concerned at the growing number of employers that appear not to be aware of their responsibilities under the Health & Safety at Work Act and their “Duty of Care” to their employees.
He believes Companies should be using specialist services such as his company provides to carry put random testing for these problems. This would provide a safer working environment for employees and go a long way to ensuring compliance under their “Duty of Care”

If you believe you have problems of this nature and would like help and advice on how to deal with them, then call Gavin or Lynn in total confidence on one of the following numbers 01909 518040 / 0796 867 8670 or drop them a line to;

“Galvyn” Training & Consultancy Ltd
9 Hunters Park
Dinnington
South Yorkshire
S25 2UE

E-mail gthrc

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HS34 – Managers & Supervisory Staff Responsibilities for Health & Safety

From new employees to seasoned staff members, everyone should have a strong working knowledge of health and safety in the workplace. This working safely course ensures that your staff have this essential training, or is an excellent choice for those looking to further their skills with an accredited health and safety qualification
This health and Safety course is a highly popular, fully accredited health and safety course which is open to workers from any sector. Taking place over a single day, the course ensures minimal disruption to work and covers all health and safety content in an easy-to-understand and interactive manner.
During the course, you’ll be given memorable facts and case studies to apply real-life examples to the course content, take part in interactive games and quizzes and learn everything you need to know in a single day (ideal for ensuring minimal disruption to your working life).
The course focuses on the following sections:
• Introduction to working safely
• Defining hazards and risks
• Identifying common hazards
• Improving safety performance
• Protecting our environment
________________________________________
One day course 09.00am – 17.00pm

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HS35 – Managing Safety – Refresher

Anyone in a management or supervisory role, who has completed the full Managing Safely course.
Why it works

Practical classroom-based course, with step-by-step guidance
Efficient and effective learning
Delivered flexibly to suit any business
Memorable facts and thought provoking case studies
What to expect

Modules backed by clear examples and recognisable scenarios
Summaries to reinforce key points
Checklists and materials supplied for subsequent use in the workplace
Practical exercise based on the operations of a real business
Successful delegates receive a Managing Safely Refresher certificate
Top 5 business benefits

Greater productivity – fewer hours lost to sickness and accidents
Improved organisation-wide safety awareness culture and appreciation of safety measures
Active staff involvement to improve the workplace
Internationally recognised certification for managers and supervisors
Enhanced reputation in the supply chain
Top 5 delegate benefits

Refreshes knowledge
Builds on existing capabilities
Puts Managing Safely into action
Applies refreshed knowledge to the Plan-Do-Check-Act model and links back to the workplace
Allows for personal reflections on good practice

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HS36 – Working at Height

There are a number of reasons for falls from height within workplaces.
These can include any of the following:
Incorrect use of ladders
Scaffolding
Platforms
Vehicles
Roof edges
Stairs

Fragile roofs
High Gangways or catwalks.
Remember any combination of the above could increase the risk of a fall from height accident to occur.
A simple mistake could have far reaching effects
For example; Minor injury, Major injury, Permanent disability, Death.

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HS37 – Safe System of Work/ Restraining Systems Working at Height

HS38 – Safe use of ladders, steps and platforms

• Aims & Objectives

• Introductions

• Legislation and regulations affecting work at height

• Product standards and classifications for ladders

• Product standards and classifications for stepladders

• Hazards affecting the use of ladders and stepladders

• Assessing Risks

• Standards & Classifications

• Planning & Organising, Selecting & Using – STEP

• Storage, Handling & Maintenance

• Theory Test & Practical Assessments
• Improving safety performance
• Protecting our environment

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HS39 – Forklift Refresher Training [All Types]

The Health and Safety at Work Act 1974, Section 2 requires that employers ensure “safety and absence of risks to health in connection with the use, handling, storage and transport of articles and substances”. PUWER Regulation 9 requires employers to provide refresher training as and when necessary
Aims
The course is designed to provide delegates with the knowledge and skills required to safely operate industrial forklift trucks
Syllabus
* Operators safety code
* Operating practice
* Inspection and maintenance
* Health & Safety at Work Act (1974)
* Bulk stack building
* Vehicle loading
* Accident prevention
* Principles of lifting
* Road licencing of trucks
* Hydraulics – controls and their operation

* Practical and Theoretical assessment tests

* Certificate to RTITB standard will be issued on
successful completion of the course

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HS40 – Forklift Operator Training [Counterbalance]

WHO SHOULD ATTEND?
Anyone needing to operate a counterbalance forklift truck within their workplace

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to handle a forklift in a safe manner with full adherence to health and safety requirements
This three – 5-day course, aimed at employees who need to be fully qualified forklift operators will ensure the operators have the knowledge to perform the task in line with all the current safety guidelines

WHAT AREAS ARE COVERED?
Daily checks – Battery maintenance – safe operating procedures – forklift operators Code of Practice – stacking and de-stacking – working in racking – Unloading and loading of vehicles – Battery safety – Battery charging – Gas powered forklift trucks – Diesel fork lift trucks – daily check documentation

COURSE OBJECTIVES
The aim of this course is to enable a complete novice driver to be enabled by the end of the course to operate the forklift to an industry recognized safety standard

COURSE DURATION
09.30 – 17.00 – 3- 5 day course
Course fees – £75 per person per day

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HS41 – Forklift Operator Training [Reach Truck]

Forklift operator COURSE OBJECTIVES
The aim of this course is to enable a complete novice driver to be enable by the end of the course to operate the forklift truck to a industry recognised safety standard
WHAT AREAS ARE COVERED?
Daily checks – Battery maintenance – safe operating procedures – forklift operators Code of Practice – stacking and de-stacking – working in racking – Unloading and loading of vehicles – Battery safety – Battery charging – daily check documentation.
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to handle a forklift in a safe manner with full adherence to health and safety requirements
This three – 5 day course, aimed at employees who need to be fully qualified forklift operators will ensure the operators have the knowledge to perform the task in line with all the current safety guidelines

COURSE DURATION
09.30 – 17.00 – 3- 5 day course
Course fees – £75 per person per day
WHO SHOULD ATTEND?
Anyone needing to operate a Reach forklift truck within their workplace
Training [Reach Truck]

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HS42 – Forklift Operator Training [Narrow Aisle]

WHO SHOULD ATTEND?
Anyone needing to operate a Narrow Aisle forklift truck within their workplace

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to handle a forklift in a safe manner with full adherence to health and safety requirements
This three – 5 day course, aimed at employees who need to be fully qualified forklift operators will ensure the operators have the knowledge to perform the task in line with all the current safety guidelines

WHAT AREAS ARE COVERED?
Daily checks – Battery maintenance – safe operating procedures – forklift operators Code of Practice – stacking and de-stacking – working in racking – Unloading and loading of vehicles – Battery safety – Battery charging – daily check documentation.

COURSE OBJECTIVES
The aim of this course is to enable a complete novice driver to be enable by the end of the course to operate the forklift truck to a industry recognised safety standard

COURSE DURATION
09.30 – 17.00 – 3- 5 day course
Course fees – £75 per person per day

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HS43 – Racking Safety Awareness

Our Rack Safety Awareness Course is a half- day session that teaches your staff everything they need to know about how to properly maintain their warehouse pallet racking system, for safer usage and a longer lifespan.
Best of all, one of our SEMA approved racking engineers will come to your premises to lead the course.
Racking safety awareness at your site
We understand the demands on staff time involved in any busy work place, and that’s why we come to your site to carry out our Rack Safety Awareness Courses for groups of around 4-6 people. The course consists of both ‘classroom’ based learning, involving presentations and question and answer sessions with one of our SARI (SEMA Approved Racking Inspectors), and hands on instruction where our racking expert tours your warehouse house to examine your racking and highlight real issues to watch out for that are specific to your business.
Racking Safety Awareness Course agenda
The course is divided into three sections – initial presentations and explanation of non-technical theory, the hands on tour of your warehouse whereby a SEMA racking inspection will take place, and a follow up discussion. The topics covered teach your staff to appreciate everything they need to ensure the safety and longevity of your racking system, including:
• Identifying key components of the system
• Recognising damage
• How to report damage
• The importance of signage
• How to prevent damage from occurring
The course only takes half a working day, so if you want to offer safety awareness training to a large group of individuals, you can easily fit two sessions into one day.
What’s so important about racking safety awareness?
Pallet racking deals with heavy duty storage requirements on a daily basis, and even with our market-leading systems made from top UK manufacturing processes, problems – while not necessarily common – can occur. This can be due to operator error, poor house-keeping, overloading or lack of maintenance, among other reasons.
Damage to pallet racking can lead to major problems like accidents, costly stock losses and even injuries and fatalities, which is why it’s crucial that everyone who works with your pallet racking systems understands the safe working practices they should be aiming for. Our courses are suitable for everyone, from logistics mangers and health and safety officers to forklift truck drivers and packers.
________________________________________
Half day course timings to be agreed

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HS44 – Electric Pallet Truck Training

COURSE OBJECTIVES
The aim of this course is to enable a complete novice driver to operate the electric pallet truck to an industry recognised safe standard
WHAT AREAS ARE COVERED?
Daily checks – Battery maintenance – safe operating procedures –operators Code of Practice – stacking and de-stacking – working in racking – Battery safety – Battery charging – daily check documentation.
WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to handle an electric pallet truck in a safe manner with full adherence to health and safety requirements
This one day course, aimed at employees who need to be fully qualified operators will ensure the operators have the knowledge to perform the task in line with all the current safety guidelines

COURSE DURATION
09.30 – 17.00 – one day course
Course fees – £75 per person per day
WHO SHOULD ATTEND?
Anyone needing to operate an Electric pallet truck within their workplace
Electric Pallet Truck operator training

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HS45 – VDU Operator Training [Stage 1]

Our Display Screen Equipment Assessor Training Course provides delegates with an understanding of the legal framework and underpinning of ergonomic principles of DSE (Display Screen Equipment).This course is ideal for anyone with line management responsibilities, those who have been appointed as DSE Assessors or those delivering inductions.
The Display Screen Equipment Regulations 1992 outline the legal requirements and offers guidance surrounding the use of Visual Dispaly Units (VDUs). The course provides a range of practical guidance to DSE assesors including adopting a good posture, eye test requirements, workstation layout, ergonomics, identification & reporting of issues, screen adjustment, breaks and changes of activity.
This course can be provided as an online course or as a class based session tailored to your workplace.

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HS46 – VDU Operator Training [Stage 2]

– About the Course Course Agenda
This course is designed to ensure the attendee can training other employees in the correct use of a VDU Our Display Screen Equipment Assessor Training Course provides delegates with an understanding of the legal framework and underpinning of ergonomic principles of DSE (Display Screen Equipment).This course is ideal for anyone with line management responsibilities, those who have been appointed as DSE Assessors or those delivering inductions. The Display Screen Equipment Regulations 1992 outline the legal requirements and offers guidance surrounding the use of Visual Display Units (VDUs). The course provides a range of practical guidance to DSE assessors including adopting a good posture, eye test requirements, workstation layout, ergonomics, identification & reporting of issues, screen adjustment, breaks and changes of activity.This course can be provided as an online course or as a class based session tailored to your workplace.Full day course 09.00am – 16.30pm

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HS47 – Health and Safety in the Office

Health and Safety office
The office environment holds many hazards that many of us are unaware of, many of these issues can cause serious injury if we don’t understand the problems associated with the office we work in.
Why should I attend this course?
• everyone who has a responsibility for their safety and the safety of others working in the office will gain the knowledge to make the office a safer environment
• Avoid the hazards by removing them before they become an issues
Key topics
• Manual Handling
• Working at height
• The consequences of failing to complete risk assessments
• Knowledge and skills
• Personal responsibility
• What about electrical safety
• Impact of your behaviour on other office safety users
________________________________________
Half day course timings to be agreed

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HS48 – Road Transport CPC National

HS49 – Road Transport CPC International

HS50 – Road Transport CPC National & International

HS51 – Manual & Digital Tachograph Training

WHO SHOULD ATTEND
Any driver of an HGV vehicle who is subjected to the Drivers Hours’ Regulations in the course of their work

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE
At the end of this training session the delegates will understand the workings of the particular tacograph and the rules applying to them.

Course programme
This course is designed to help drivers employed in the transport industry to understand the need to be fully compliant with the driver hour’s regulations. The correct usage and recording features, of the tacographs – completion of recording cards and penalties for getting it wrong.

COURSE OBJECTIVES
By the end of this course the delegates will have the knowledge and a clearer understanding of the new driver’s hour’s regulations, how they affect them personally and the effects on their employers and other employees.

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HS52 – Driver Safety Awareness

Speed awareness
The National Speed Awareness Scheme encourages people to alter their attitudes towards excessive or inappropriate speed.
Offered as an alternative to a speeding fine and penalty points, the speed awareness course helps drivers to understand why people drive above the speed limit and the potential consequences of speeding.
The course lasts 4 hours, and the price depends on the venue location you choose.

The National Speed Awareness Scheme is run throughout England, Wales and Northern Ireland by a selection of training providers.

To view all courses that are available please visit www.galvyn.co.uk. You will need your driving licence when you attend the training course.
Why should I attend this course?
• Local venues available throughout England and Northern Ireland
• Drivers say they benefit from the experience
• Choose a date and time that suits you – evenings and weekends often available
• Easy to book online or by phone
• No driving required
• Avoid speeding fine and points, or court, following a speeding ticket
• Training in a relaxed environment
• No pass or fail tests
Key topics
• The benefits of complying with speed limits
• Attitudes surrounding misuse of speed
• The consequences of speeding
• Knowledge and skills
• Personal responsibility
• What difference does your driving speed make?
• Impact of your behaviour on other road users

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HS54 – Infection Control Care and Residential Homes

COURSE CONTENT
Introduction
 Course overview
 Workshop objectives
Understanding Training
 What is training?
 What is your role?
 The skills you need to be a successful trainer
 How training can go wrong
Styles of training
 Different styles of training
 Learn how to develop your own style
 How to build up trust
 The importance of being honest
 The importance of being true to yourself

Communication Skills
 What is communication?
 Improving questioning skills
 Different ways to ask a question
 Do you really listen?
 Developing active listening skills

About Body Language
 First impressions
 Key body language skills
 Is your body language letting you down?
 The Importance of Voice
 Factors affecting the voice
 Using your voice

Dealing with Difficult Participants
 The ground rules
 Challenges and solutions
 Handling interruptions
 Understand how to give and receive constructive feedback
 Build effective evaluation into your training sessions

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HS55 – Introduction to Infection Control 2 Hour

Course Title
Introduction to infection control

Who Should Take This Course?
This training course is suitable for anyone who works in an environment where there is a significant risk of infections transferring.
This includes, but is not limited to, job roles such as:
Medical staff and health care workers.
Cleaners and launderers.
Refuse workers.
Farmers and butchers.
Chiropodists.
Acupuncturists.
Tattooists.
Vets, kennel, and cattery workers.
Groomers and grooms.
Prison officers.
Plumbers.
The training material is suitable for all employees at any level of the business.
On completion of this course learners should understand:
Why food hygiene and safety is important
Their personal and legal responsibilities
The impact of food borne illness
How food becomes contaminated
How to prevent contamination through good hygiene practices
How to control contamination through safe temperatures and storage
How to control food safety hazards at critical control points using a HACCP based Food Safety Management System
On completion of this course learners should understand:
Why food hygiene and safety is important
Their personal and legal responsibilities
The impact of food borne illness
How food becomes contaminated
How to prevent contamination through good hygiene practices
How to control contamination through safe temperatures and storage
How to control food safety hazards at critical control points using a HACCP based Food Safety Management System
On completion of this course learners should understand:
Why food hygiene and safety is important
Their personal and legal responsibilities
The impact of food borne illness
How food becomes contaminated
How to prevent contamination through good hygiene practices
How to control contamination through safe temperatures and storage
How to control food safety hazards at critical control points using a HACCP based Food Safety Management System

OBJECTIVES:
1.1 Explain the terms: food hygiene, food poisoning, food hazards, food spoilage and food contamination.
2.0 BACTERIA
OBJECTIVES:
2.1 Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication. CAUSES OF FOOD POISONING
OBJECTIVES:
3.1 Explain how food poisoning may be caused.
3.2 Describe the main sources of food poisoning and physical contaminants, including allergens.
3.3 Describe the symptoms of food poisoning.
3.4 Describe the common kinds of physical/chemical contamination.
4.0 PREVENTING FOOD POISONING
OBJECTIVES:
4.1 Describe simple measures to control hazards and prevent food poisoning by:
a. Protecting food from the risk of contamination
b. Preventing bacteria from multiplying
c. Destroying bacteria in food
5.0 PERSONAL HYGIENE
OBJECTIVES: Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication. 3

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HS56 – COSHH Assessment Workshop

Carrying out Coshh assessments
The COSHH regulations had undergone a number of changes in the requirements in the past few years this course gives the attendees an insight into the changes
Why should I attend this course?
• everyone who has a responsibility for their safety and the safety of others working with COSHH related items requires you to understand the effects of failing to carryout correct risk assessment and procedures
• Avoid the hazards by removing them before they become an issues
Key topics
• COSHH Regulations
• Understanding the regulations
• The consequences of failing to complete risk assessments
• Knowledge and skills
• Completing COSHH assessment documentation
• What about personal safety
• Impact of your failings on other employees
________________________________________
Half day course .930am – 12.30pm

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HS57 – Accident Investigation

Course Title

Accident MANAGEMENT

What is it about?

Accident Causation
Accident costing
Investigation Techniques
Root cause analysis
Human error
Investigation skills
Accident reporting
Case studies
Near misses

RIDDOR – regulations and requirements

What will I get out of it?

Line managers/supervisors with responsibility for health and safety be it full time or part time will be given the knowledge to deal with accident investigation and prevention.

Course Overview

This course is aimed at ensuring all employees who are responsible for health and safety in the workplace and will cover all of the following areas:

This practical workshop will equip delegates with an understanding of how accidents are caused and cover the key elements of the investigation procedures

09.30 – 17.30

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HS58 – Train the Trainer- Manual Handling

Course content

This course is designed to ensure the trainer can deliver training in Manual Handling safe operations in line with the 1992 Manual Handling regulations. The trainer will ensure you are fully monitored at all times. Practical and theory examinations at the end of the course.

What will I get out of it?

This 1 day course, aimed at new trainers, people who may or may not have taught people in the past or trainers requiring a refresher course.
You will learn to deliver training and instructions to ensure trainees are able to carryout manual handling tasks and manual handling risk assessments.

Course Overview

Delegates will leave the course with the knowledge and know how to deliver training how to carry out a manual handling risk assessments and safe handling techniques.

You will be able to explain and demonstrate the TILE way of doing things correctly.

1 day with the following timings 08.00am – 16.00pm

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HS59 – Train the Trainer- Fire Courses

Course content

This course is designed to ensure the trainer can deliver training in 5 different principals in relation to fire safety. The trainer will ensure you are fully monitored at all times. Practical and theory examinations at the end of the course.

What will I get out of it?

This 2 day day course, aimed at new trainers, people who may or may not have taught people in the past or trainers requiring a refresher course.
You will learn to deliver training and instructions to ensure trainees operate fire fighting equipment safely with full regard to the legal safety requirements you will be able to ensure they are able to carry out full evacuations safely, should the need arise

Course Overview

Delegates will leave the course with the knowledge and know how to deliver training on how to operate a fire fighting equipment, how to carry out a fire risk assessment, how to carryout emergency evacuations

3- days with the following timings 08.00am – 16.00pm

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HS60 – Train the Trainer – First Aid

Course content

This course is designed to ensure the trainer can deliver training in five different principals of first aid. You will be required to deliver a short training course to 2 examiners on each of the different principals this will include both practical and theory exercises..

What will I get out of it?

This 5 day course, aimed at new trainers, people who may or may not have taught people in the past or trainers requiring a refresher course.

You will learn to deliver training and instructions to ensure trainees are in a position to deliver first aid to a variety of people following ill health, accidents or incidents.

Course Overview
Delegates will leave the course with the knowledge and know how to deliver training to attendees in five different principals of first aid.

5 day course timings 08.00am – 16.00pm

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HS61 – Train the Trainer- Forklift Counterbalance

Course content

This course is designed to ensure the trainer can teach a novice operative how operative a forklift safely and effectively to enable them to pass an accredited forklift operators course. The course covers the Law, working in racking, loading and unloading vehicles, charging the forklift, checking for faults, daily checks, stacking and de-stacking, driver rules. One to one close working with the instructors will ensure you are fully monitored at all times. Practical and theory examinations at the end of the course.

What will I get out of it?

This 3-5 day day course, aimed at new trainers, people who may or may not have taught people in the past, you will learn to deliver training and instructions to ensure trainees operate the forklift in a safe manner with full regard to the legal safety requirements you will be able to ensure they operate safely and efficiently in all areas where a forklift is required

Course Overview

Delegates will leave the course with the knowledge and know how to deliver training to new operatives on how to operate a counterbalance forklift truck safely. They will receive a nationally recognised certificate which is valid for a period of 5 years

3-5 days with the following timings 08.00am – 17.00pm

On the last day you may have a shorter day.

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HS62 – Train the Trainer- Reach Truck

WHO SHOULD ATTEND?
Anyone needing to operate a Reach forklift truck within their workplace

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Delegates who complete the training should be able to handle a forklift in a safe manner with full adherence to health and safety requirements
This three – 5 day course, aimed at employees who need to be fully qualified forklift operators will ensure the operators have the knowledge to perform the task in line with all the current safety guidelines

WHAT AREAS ARE COVERED?
Daily checks – Battery maintenance – safe operating procedures – forklift operators Code of Practice – stacking and de-stacking – working in racking – Unloading and loading of vehicles – Battery safety – Battery charging – daily check documentation.

COURSE OBJECTIVES
The aim of this course is to enable a complete novice driver to be enable by the end of the course to operate the forklift truck to a industry recognised safety standard

COURSE DURATION
09.30 – 17.00 – 3- 5 day course
Course fees – £75 per person per day

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HS63 – Managing Contractors

WHO SHOULD ATTEND
The Contractor Safety Management course is designed for procurement, contract, operations and maintenance managers; operations, contracting, technical, and maintenance engineers; CSM element leaders and team members; and site process safety management (PSM) leaders and team members?

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
The aim of this course is to explain the Contractor Safety Management (CSM) practices, policies and procedures in a process or operational environment. The major focus is to develop competent CSM leaders who can plan and execute all work that utilizes contractors. Participants will collaborate in small groups to analyse scenarios using incident videos and case studies. Throughout the course they will work through thought provoking exercises that will further develop their abilities to es to effectively use contractors safely
Course is made up of six modules

Contractor Safety Management (CSM) Results and Path Forward After completing this course, participants should compile a list of action items based on their learning to apply back on the job. This starts with writing new or upgrading existing CSM procedures. To build competency at the individual level, the participant should identify a coach, apply the updated procedure to select projects or contractors, evaluate the application, and get assessed on the competency requirements for applying II. It is recommended that participants go through an e-learning refresher course once a year and instructor-led refresher training once every three years. Based on our experience, we recommend that companies do the following on an organizational level:

COURSE OBJECTIVES
In order to accelerate skill development, this course features a problem-based learning approach that provides a collaborative job focused experience. Participants will integrate contractor safety principles into an owner/ contractor engagement, implement roles and responsibilities that ensure contractor safety leadership, capture critical components for successful contractor training programs within a PSM environment, evaluate contractor performance, manage contractor safety in process or facility turnarounds, address critical safety training issues for foreign contracted workforces, and collaboratively build a personal compilation of recommendations to apply on-the-job.

COURSE DURATION
2 days– 9.30am – 16.30pm

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MS01 – Introduction to Food Hygiene

Who Should Take This Course?
This training course is suitable for anyone who works in a food environment where the is risk of cross contamination and food hygiene is required.
The training material is suitable for all employees at any level of the business.
________________________________________
1.0 WHAT IS FOOD HYGIENE
:
1.1 Explain the terms: food hygiene, food poisoning, food hazards, food spoilage and food contamination.

2.0 BACTERIA

2.1 Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication.

CAUSES OF FOOD POISONING

3.1 Explain how food poisoning may be caused.
3.2 Describe the main sources of food poisoning and physical contaminants, including allergens.
3.3 Describe the symptoms of food poisoning.
3.4 Describe the common kinds of physical/chemical contamination.

4.0 PREVENTING FOOD POISONING

4.1 Describe simple measures to control hazards and prevent food poisoning by:
a. Protecting food from the risk of contamination
b. Preventing bacteria from multiplying
c. Destroying bacteria in food

5.0 PERSONAL HYGIENE

2.1 Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication

3 3.0 CAUSES OF FOOD POISONING

3.1 Explain how food poisoning may be caused.
3.2 Describe the main sources of food poisoning and physical contaminants, including allergens.
3.3 Describe the symptoms of food poisoning.
3.4 Describe the common kinds of physical/chemical contamination.

4.0 PREVENTING FOOD POISONING

4.1 Describe simple measures to control hazards and prevent food poisoning by:
a. Protecting food from the risk of contamination
b. Preventing bacteria from multiplying
c. Destroying bacteria in food

5.0 PERSONAL HYGIENE

5.1 Explain how high standards of personal hygiene for food handlers can be achieved.
5.2 Explain when food handlers should wash their hands and describe acceptable methods of hand washing.
5.3 Explain the need for detectable waterproof dressings to cover cuts and sores.
5.4 Explain the need for clean protective clothing.
5.5 Explain that you should not smoke, eat or drink in a food room and never cough or sneeze over food.
5.6 Explain that problems can occur with the wearing of jewellery and nail varnish.
5.7 Explain that a supervisor must be told, before an employee commences work, of any skin, nose, throat, stomach or bowel trouble or infected wound. Explain that this is a legal requirement. 4

6.0 SAFE FOOD PRODUCTION

6.1 Explain the need to avoid unnecessary handling of food.
6.2 Describe safe systems for the preparation, storage and handling of food by:
a. Avoiding unnecessary handling of food
b. Not preparing food too far in advance of serving
c. Keeping perishable food either refrigerated or piping hot
d. Keeping raw and cooked food strictly separate
e. Properly reheating food
f. Cleaning as you go
g. Effective cleaning and disinfection
h. Safe disposal of refuse and waste food
i. Awareness of the signs of pests found in food premises

7.0 THE SUPERVISOR’S RÔLE

7.1 Describe briefly the rôle of the supervisor.
7.2 Explain that if something is wrong, that the supervisor should be told.
7.3 Follow any food safety instructions provided by your employer, the food manufacturer or your supervisor.
7.4 Describe typical problems which should be reported to the supervisor including:
a. Refrigerator temperatures outside 1-40C.
b. Evidence of pests.
c. Potential physical contaminants, eg, loose screws, wrappers, insects, rodent droppings, waterproof dressings, disrepair of equipment and utensils.
d. Food left out (exposed to the risk of contamination, or outside temperature control).
e. Doors and windows left open, leaving access for pests or dust contamination.
f. Raw food touching cooked food, or stored above cooked

Duration of course 3 hours

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MS02 – Basic Food Hygiene

Course Title
Basic food Hygiene

Who Should Take This Course?
This training course is suitable for anyone who works in a food environment where the is risk of cross contamination and food hygiene is required.
.
________________________________________
1.0 WHAT IS FOOD HYGIENE
:
1.1 Explain the terms: food hygiene, food poisoning, food hazards, food spoilage and food contamination.

2.0 BACTERIA

2.1 Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication.

CAUSES OF FOOD POISONING

3.1 Explain how food poisoning may be caused.
3.2 Describe the main sources of food poisoning and physical contaminants, including allergens.
3.3 Describe the symptoms of food poisoning.
3.4 Describe the common kinds of physical/chemical contamination.

4.0 PREVENTING FOOD POISONING

4.1 Describe simple measures to control hazards and prevent food poisoning by:
a. Protecting food from the risk of contamination
b. Preventing bacteria from multiplying
c. Destroying bacteria in food

5.0 PERSONAL HYGIENE

2.1 Explain what bacteria are, their shape and size and where they may be found.
2.2 Explain that not all bacteria are harmful.
2.3 Explain how bacteria multiply and how time and temperature affect multiplication

3 3.0 CAUSES OF FOOD POISONING

3.1 Explain how food poisoning may be caused.
3.2 Describe the main sources of food poisoning and physical contaminants, including allergens.
3.3 Describe the symptoms of food poisoning.
3.4 Describe the common kinds of physical/chemical contamination.

4.0 PREVENTING FOOD POISONING

4.1 Describe simple measures to control hazards and prevent food poisoning by:
a. Protecting food from the risk of contamination
b. Preventing bacteria from multiplying
c. Destroying bacteria in food

5.0 PERSONAL HYGIENE

5.1 Explain how high standards of personal hygiene for food handlers can be achieved.
5.2 Explain when food handlers should wash their hands and describe acceptable methods of hand washing.
5.3 Explain the need for detectable waterproof dressings to cover cuts and sores.
5.4 Explain the need for clean protective clothing.
5.5 Explain that you should not smoke, eat or drink in a food room and never cough or sneeze over food.
5.6 Explain that problems can occur with the wearing of jewellery and nail varnish.
5.7 Explain that a supervisor must be told, before an employee commences work, of any skin, nose, throat, stomach or bowel trouble or infected wound.

6.0 SAFE FOOD PRODUCTION

6.1 Explain the need to avoid unnecessary handling of food.
6.2 Describe safe systems for the preparation, storage and handling of food by:
a. Avoiding unnecessary handling of food
b. Not preparing food too far in advance of serving
c. Keeping perishable food either refrigerated or piping hot
d. Keeping raw and cooked food strictly separate
e. Properly reheating food
f. Cleaning as you go
g. Effective cleaning and disinfection
h. Safe disposal of refuse and waste food
i. Awareness of the signs of pests found in food premises

Duration of course 3 hours

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MS03 – Principles of Food Hygiene

This training course is suitable for anyone who works in a food environment where the is risk of cross contamination and food hygiene is required.
.
________________________________________
1.0 PRINCIPALS of FOOD HYGIENE
:
Explain the terms: food hygiene,

2.0 BACTERIA
Explain what bacteria are, their shape and size and where they may be found.
Explain that not all bacteria are harmful.
Explain how bacteria multiply and how time and temperature affect multiplication.

3. CAUSES OF FOOD POISONING

Explain how food poisoning may be caused.
Describe the main sources of food poisoning and physical contaminants, including allergens.
Describe the symptoms of food poisoning.

4.0 PREVENTING FOOD POISONING

Protecting food from the risk of contamination
Preventing bacteria from multiplying
Destroying bacteria in food

5.0 PERSONAL HYGIENE

Explain what bacteria are, their shape and size and where they may be found. Explain that not all bacteria are harmful.
Explain how bacteria multiply and how time and temperature affect multiplication

3 3.0 CAUSES OF FOOD POISONING

Describe the main sources of food poisoning and physical contaminants, including allergens.
Describe the symptoms of food poisoning.
Describe the common kinds of physical/chemical contamination.

4.0 PREVENTING FOOD POISONING

Protecting food from the risk of contamination
Preventing bacteria from multiplying
Destroying bacteria in food

5.0 PERSONAL HYGIENE

Explain when food handlers should wash their hands and describe acceptable methods of hand washing.
Explain the need for detectable waterproof dressings to cover cuts and sores.
Explain the need for clean protective clothing.
Explain that you should not smoke, eat or drink in a food room and never cough or sneeze over food.
Explain that problems can occur with the wearing of jewellery and nail varnish.
Explain that a supervisor must be told, before an employee commences work, of any skin, nose, throat, stomach or bowel trouble or infected wound.

6.0 SAFE FOOD PRODUCTION

Explain the need to avoid unnecessary handling of food.
Describe safe systems for the preparation, storage and handling of food by:
Avoiding unnecessary handling of food
Not preparing food too far in advance of serving
Keeping perishable food either refrigerated or piping hot
Keeping raw and cooked food strictly separate
Properly reheating food
Cleaning as you go
Effective cleaning and disinfection
Safe disposal of refuse and waste food
Awareness of the signs of pests found in food premises

Duration of course 3 hours

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MS04 – Food Hygiene Intermediate

WHO SHOULD ATTEND
If you are involved in food preparation this course is suitable for anyone who prepares, or instructs other staff to prepare food for human consumption

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Assessment Requirements

All delegates will be assessed through a multiple-choice exam consisting of 60 questions.

Attendees are required to achieve a 75% pass mark, and, if necessary, may attempt the test twice at no extra cost, having revisited the training material. If learners have not achieved the 75% pass mark, further attempts may be given by contacting our training department team for further information

COURSE CERTIFICATION
Upon successful completion, all delegates will receive a certificate in food safety and hygiene. Depending on which level of course had been undertaken

COURSE DURATION
3 days– 9.30am – 16.30pm

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MS05 – Diploma in Food Hygiene

WHO SHOULD ATTEND

Those in senior levels within catering industry

WHAT FORMAT WILL THE COURSE BE DELIVERED IN?

Lectures and group discussions throughout the 6-day course

COURSE CONTENT
General Introduction
Bacteriology
Bacterial Food Poisoning
Food Borne Infections
Non-Bacterial Food Poisoning
Food Contamination and it’s Prevention
Personal Hygiene
Food Storage and Temperature Control
Food Preservation
Design, Construction and Maintenance of Food Premises
Design, Construction and Maintenance of Equipment & Utensils
Cleaning and Disinfection
Pest Control
Management Control Techniques
Hazard Analysis Critical Control Points
The Training and Education of Food Handlers
Legislation

COURSE CERTIFICATION
Upon successful completion, all delegates will receive a diploma in food safety and hygiene. This Diploma is recognised nationally and internationally

COURSE DURATION
6 days– 9.30am – 16.30pm

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MS06 – Food Allergens Training

WHO SHOULD ATTEND
Suitable for anyone who prepares, serves or sells food in any organisation this allergen awareness e learning course provides delegates with an understanding food allergens and food labelling, in line with the new legislation. Topics include the 14 allergens, allergenic reactions, food labelling, hygiene precautions and first aid.

WHAT BENEFITS WILL THE COURSE DELIVER TO THE DELEGATE?
Assessment Requirements

All delegates will be assessed through a multiple-choice exam consisting of 30 questions.

COURSE OBJECTIVES
This allergen awareness e learning course provides delegates with an understanding food allergens and food labelling, in line with the new legislation. Topics include the 14 allergens, allergenic reactions, food labelling, hygiene precautions and first aid.

COURSE CERTIFICATION
Upon successful completion, all delegates will achieve a nationally recognised certification

COURSE DURATION
2 Hours– 9.30am – 11.30am

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MS07 – HACCP Explained

Understanding Hazard Analysis Critical Control Point (HACCP) Understand the role of Hazard Analysis and Critical Control Point (HACCP) within food safety management systems, regulations and legislation. And get a detailed overview of the programme’s seven principles in our Understanding HACCP for Food Safety training course.

You’ll discover how HACCP provides the foundation for achieving effective risk control when manufacturing both food products and non-food goods. And our HACCP experts will guide you through every aspect of the programme, giving you the knowledge to integrate HACCP into your organization, supply chain or food safety management system.

Who should attend?
Those involved in implementing or managing HACCP or food safety
Those new to food safety management and HACCP Food safety managers, auditors and consultants What will I learn?
Understand the principles of HACCP
Know how to apply the principles of HACCP Draw links between HACCP and food safety regulations
Integrate HACCP into food safety management systems How will I benefit?
Greater understanding of food safety across your organization
Achieve or maintain ISO 22000 and legal compliance
Integrate food safety, HACCP and other management systems

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MS09 – Telephone Etiquette and Reception Responsibilities

Course Content?

Answering and controlling the call
Questioning Techniques
Creating a good verbal image
Handling complaints

What will I get out of it?

Whoever answers the phone in your organisation has the responsibility of creating the right impression. This one day workshop will enhance skills and reduce the risk of your customers getting the wrong impression about your organisation.

Course Overview

This course is designed to ensure the staff on the front line answering the phone can always answer in a professional way and therefore demonstrate that the service the company provides is very much as professional as the person answering the phone, giving the wrong impression could mean lost business. This course will take a lot of the hardship away when handling difficult customers.

09.30 – 16.30

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MS10 – Train the Trainer [In House Trainer]

WHY ATTEND
This one day workshop is suitable for anyone who has to deliver training on a one-to-one or group basis. It aims to equip participants with the skills to design and deliver successful and enjoyable training sessions. It offers an opportunity to gain an understanding of how people learn, and gain confidence to become an effective communicator.

WHO SHOULD ATTEND

The course is designed for all types of trainers, both new and experienced, who wish to improve their skills. Gaining a full understanding of key subject such as using appropriate learning styles, developing effective communication skills, and managing difficult situations will help with any training being delivered.
COURSE CONTENT
Introduction
 Course overview
 Workshop objectives
Understanding Training
 What is training?
 What is your role?
 The skills you need to be a successful trainer
 How training can go wrong
Styles of training
 Different styles of training
 Learn how to develop your own style
 How to build up trust
 The importance of being honest
 The importance of being true to yourself

Communication Skills
 What is communication?
 Improving questioning skills
 Different ways to ask a question
 Do you really listen?
 Developing active listening skills

About Body Language
 First impressions
 Key body language skills
 Is your body language letting you down?
 The Importance of Voice
 Factors affecting the voice
 Using your voice

Dealing with Difficult Participants
 The ground rules
 Challenges and solutions
 Handling interruptions
 Understand how to give and receive constructive feedback
 Build effective evaluation into your training sessions

One day course 09.30 -1700

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MS11 – Train the Trainer [External Trainer]

WHY ATTEND
This one day workshop is suitable for anyone who has to deliver training on a one-to-one or group basis. It aims to equip participants with the skills to design and deliver successful and enjoyable training sessions. It offers an opportunity to gain an understanding of how people learn, and gain confidence to become an effective communicator.

WHO SHOULD ATTEND

The course is designed for all types of trainers, both new and experienced, who wish to improve their skills. Gaining a full understanding of key subject such as using appropriate learning styles, developing effective communication skills, and managing difficult situations will help with any training being delivered.
COURSE CONTENT
Introduction
 Course overview
 Workshop objectives
Understanding Training
 What is training?
 What is your role?
 The skills you need to be a successful trainer
 How training can go wrong
Styles of training
 Different styles of training
 Learn how to develop your own style
 How to build up trust
 The importance of being honest
 The importance of being true to yourself

Communication Skills
 What is communication?
 Improving questioning skills
 Different ways to ask a question
 Do you really listen?
 Developing active listening skills

About Body Language
 First impressions
 Key body language skills
 Is your body language letting you down?
 The Importance of Voice
 Factors affecting the voice
 Using your voice

Dealing with Difficult Participants
 The ground rules
 Challenges and solutions
 Handling interruptions
 Understand how to give and receive constructive feedback
 Build effective evaluation into your training sessions

One day course 09.30 -1700

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MS12 – Leadership & Management Level 3

Course Contents
Understanding Marketing for Managers
1. Understand basic marketing concepts and why they are relevant to managers.
2. Discover how to conduct a SWOT analysis in the marketing context.
3. Examine various elements of the marketing mix and consider how each is used within the context of the organisation.

Understanding Costs and Budgets in an Organisation
1. Learn how to gather the information that is used to devise and also revise budgets.
2. Discover how to monitor variance between actual expenditure and budgeted expenditure.
3. Examine fixed and variable costs, and break even points.
4. Study basic cost statements and explore mechanisms that organisations can use to control their costs.

Understanding leadership

1. Understand the different styles of leadership and the factors that affect the choice of leadership style.
2. Consider the qualities necessary for leadership, and reflect on your own leadership qualities and potential.

Understanding the Communication Process in the Workplace
1. Examine the communication process and learn how to overcome potential barriers to effective communication.
2. Study the different types of communication.
3. Consider how non-verbal communication and feedback can impact on the effectiveness of communication.
4. Discover how to increase information awareness in the workplace.

Solving problems and making decisions
1. Understand how to describe a problem, its nature, scope and impact.
2. Learn how to gather and interpret information that will let you identify possible solutions to a problem.
3. Discover how to make a decision as to the best solution.
4. Consider how to plan the implementation and communication of this decision.
5. Explore monitoring and review techniques that can be used to gauge the effectiveness of a solution.

Understanding Customer Service standards and requirements

1. Discover how to identify external, internal and potential customers, and how to identify the needs of both external and internal customers.
2. Learn how to care for the customer and how to maintain customer care standards, as well as how to maintain effective customer relationships.
3. Consider the rights of customers and the responsibilities of organisations towards them.

Developing Yourself and Others
1. Discover how to identify the development needs of yourself and others, as well as the learning style of yourself and others.
2. Learn how to analyse different development options.
3. Examine barriers to learning as well as how these may be overcome.
4. Explore learning support options, as well as methods of monitoring the development process.

Managing Workplace Projects
1. Discover how to determine the financial viability and potential net savings of workplace projects, as well as the non-financial costs and benefits.
2. Learn effective project planning techniques.
3. Gain the skills to manage projects.
4. Discover how to monitor project performance by setting targets and objectives and employing other evaluation techniques.
5.
Understanding Health and Safety in the Workplace
1. Examine legislation relating to health and safety at work.
2. Explore organisations’ health and safety policies, as well as the different ways of conveying this information and providing the necessary training.
3. Discover sources of advice on health and safety issues.
4. Learn how to carry out risk assessments in the workplace, and how to prevent accidents.
5. Consider the environmental responsibility of organisations.
6.
Understanding Innovation & Change in the workplace
1. Understand the benefits of change and innovation for organisations, as well as the barriers to change and how these may be overcome.
2. Examine the importance of communication in effecting change.
3.
Planning and Allocating Work
1. Learn how to set SMART objectives.
2. Discover how to effectively prioritise objectives and set appropriate time scales for their achievement.
3. Understand constraining factors that could prevent you from achieving your objectives in the allotted timescale.
4. Explore techniques that can be employed in order to monitor the progress of your

5. If you’re a practicing or potential first line manager who wants to take your management skills to the next level, this course is perfect for you.
6. While you don’t need any formal qualifications to enrol in the ILM Level 3 Leadership and Management course, you should have at least two years full-time or three years part-time work experience.
7. You must be at least 18.

8 day course .9.30am – 17.00pm

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MS13 – Introduction to Supervisory Management

WHO SHOULD ATTEND
This course is suitable for both newly appointed and existing supervisors who want to update or develop their leadership skills. The course will also sign post the learner to accredited courses should they wish to gain more formal qualifications.

WHAT SKILLS WILL I GAIN FROM THE COURSE
You will gain an understanding and developing the skills and characteristics you have and how you use them in a number of different ways

COURSE CONTENT
Those new to supervising often find the task both thrilling and challenging as they are thrust into managing a team of which they were previously a member. Also, existing supervisors need to keep up to date with business trends and review their people management skills in order to inspire their team. This seminar is designed to develop the confidence and assertiveness of the learners and will provide delegates with an overview of the most up to date thinking on the skills they need to lead and manage their department or team.

COURSE OBJECTIVES
Consider and discuss the responsibilities of a supervisor
Practice the skills of effective communication
Identify leadership styles and practice nine very powerful principles
Understand the benefits of and learn to set SMART objectives
Learn to inspire, lead and implement change
Learn the necessary strategies to deal with conflict
Explore motivational theory and consider how it can be used by a supervisor

COURSE DURATION
1 day– 9.00am – 17.00pm

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MS14 – ILM Level 3 Award in Leadership & Management

WHO SHOULD ATTEND
Anyone who is in a management or supervisory role. This course will help you develop your leadership style and effectiveness, examining leadership from these perspectives:

WHAT SKILLS WILL I GAIN FROM THE COURSE

You will gain an understanding and developing the skills and characteristics you have and how you use them in a number of different ways

COURSE CONTENT
What is leadership? – What is management?
– Role reflection exercise – management or leadership tasks
– The leadership role model – What kind of leader are you?
– The 6 Functions of a leader – levels of authority and responsibility to deliver
– The essential skills of leadership – Character traits and attitude of leadership
– John Adair’s Action Centred Leadership – Task, Team, and Individual needs
– Leadership Practices inventory
– Knowing and developing your style of leadership
– Leadership Styles
– Continuum of leadership styles
– Contingency Theory
– Stages of Team Development and the role of the leader
– Understanding and using empowerment
– The role of leadership in your organisation
– Your contribution to leadership
– Perception of leadership
– Personal action planning

COURSE OBJECTIVES
How your leadership impacts on the organisation as a whole. Discover how to drive the organisational vision?

COURSE DURATION
1 day– 9.00am – 17.00pm

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MS15 – ILM Level 3 Certificate in Leadership & Management

Course Contents
Understanding Marketing for Managers
1. Understand basic marketing concepts and why they are relevant to managers.
2. Discover how to conduct a SWOT analysis in the marketing context.
3. Examine various elements of the marketing mix and consider how each is used within the context of the organisation.

Understanding Costs and Budgets in an Organisation
1. Learn how to gather the information that is used to devise and also revise budgets.
2. Discover how to monitor variance between actual expenditure and budgeted expenditure.
3. Examine fixed and variable costs, and break even points.
4. Study basic cost statements and explore mechanisms that organisations can use to control their costs.

Understanding leadership

1. Understand the different styles of leadership and the factors that affect the choice of leadership style.
2. Consider the qualities necessary for leadership, and reflect on your own leadership qualities and potential.

Understanding the Communication Process in the Workplace
1. Examine the communication process and learn how to overcome potential barriers to effective communication.
2. Study the different types of communication.
3. Consider how non-verbal communication and feedback can impact on the effectiveness of communication.
4. Discover how to increase information awareness in the workplace.

Solving problems and making decisions
1. Understand how to describe a problem, its nature, scope and impact.
2. Learn how to gather and interpret information that will let you identify possible solutions to a problem.
3. Discover how to make a decision as to the best solution.
4. Consider how to plan the implementation and communication of this decision.
5. Explore monitoring and review techniques that can be used to gauge the effectiveness of a solution.

Understanding Customer Service standards and requirements

1. Discover how to identify external, internal and potential customers, and how to identify the needs of both external and internal customers.
2. Learn how to care for the customer and how to maintain customer care standards, as well as how to maintain effective customer relationships.
3. Consider the rights of customers and the responsibilities of organisations towards them.

Developing Yourself and Others
1. Discover how to identify the development needs of yourself and others, as well as the learning style of yourself and others.
2. Learn how to analyse different development options.
3. Examine barriers to learning as well as how these may be overcome.
4. Explore learning support options, as well as methods of monitoring the development process.

Managing Workplace Projects
1. Discover how to determine the financial viability and potential net savings of workplace projects, as well as the non-financial costs and benefits.
2. Learn effective project planning techniques.
3. Gain the skills to manage projects.
4. Discover how to monitor project performance by setting targets and objectives and employing other evaluation techniques.
5.
Understanding Health and Safety in the Workplace
1. Examine legislation relating to health and safety at work.
2. Explore organisations’ health and safety policies, as well as the different ways of conveying this information and providing the necessary training.
3. Discover sources of advice on health and safety issues.
4. Learn how to carry out risk assessments in the workplace, and how to prevent accidents.
5. Consider the environmental responsibility of organisations.
6.
Understanding Innovation & Change in the workplace
1. Understand the benefits of change and innovation for organisations, as well as the barriers to change and how these may be overcome.
2. Examine the importance of communication in effecting change.
3.
Planning and Allocating Work
1. Learn how to set SMART objectives.
2. Discover how to effectively prioritise objectives and set appropriate time scales for their achievement.
3. Understand constraining factors that could prevent you from achieving your objectives in the allotted timescale.
4. Explore techniques that can be employed in order to monitor the progress of your

5. If you’re a practicing or potential first line manager who wants to take your management skills to the next level, this course is perfect for you.
6. While you don’t need any formal qualifications to enrol in the ILM Level 3 Leadership and Management course, you should have at least two years full-time or three years part-time work experience.
7. You must be at least 18.

8 day course .9.30am – 17.00pm

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MS16 – Effective Negotiation Skills

These skills include:

Effective verbal communication. See our pages: Verbal Communication and Effective Speaking.
Listening. …
Reducing misunderstandings is a key part of effective negotiation. …
Rapport Building. …
Problem Solving. …
Decision Making. …
Assertiveness. …
Dealing with Difficult Situations.

What is Negotiation? – Skills You Need

Defined by BusinessDictionary.com as “bargaining (give and take) process between two or more parties (each with its own aims, needs, and viewpoints) seeking to discover a common ground and reach an agreement to settle a matter of mutual concern or resolve a conflict,” negotiating is a skill set which few of us hold

What are the negotiation techniques?

What are the tactics of negotiation?
Negotiation tactics are the detailed methods employed by negotiators to gain an advantage. Tactics are often deceptive and manipulative and are used to fulfil one party’s goals and objectives – often to the detriment of others.

What does it mean to negotiate meaning?

Negotiation of meaning is a process that speakers go through to reach a clear understanding of each other.
Asking for clarification, rephrasing, and confirming what you think you have understood

How do you negotiate?

What skills have you learnt from the course

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MS17 – Minutes and Note Talking

Minute and note taking course contents
1. What should good meeting minutes achieve?
• What benefits do minutes bring to your organisation?
• What sort of minutes do you need to write?
• What does it all mean? – a glossary of meeting-related terms
2. Are you listening?
• Six ways to listen powerfully
• Six things that can break your concentration, and how to avoid them
3. Organisational hints, tips and tools for note taking and managing the meeting
• Invent your own shorthand – shortcuts when note taking in longhand and a table of useful abbreviations
• Note taker’s survival kit – the essentials to have at hand
• Importance of pre-meeting preparation
• Managing the meeting and the Chair – constructive ways to work together
• Meeting timelines – what should happen when? A stress-saving checklist
4. How’s your handwriting?
• What causes handwriting to be tiring or illegible?
• Yes, you can blame your tools! What’s the best writing implement for you?
• Exercises to keep your hands limber
• Exercises to help you write more legibly
5. What makes a good agenda?
• What is a meeting agenda?
• Setting and distributing your agenda
• What to include to help you or the Chair run the meeting effectively
6. The right minutes for your meeting – layout and style
• What you should and shouldn’t include – recognising facts from chatter
• More formal meetings like AGMs – votes, proposers, seconders, elections, resolutions
• Sample minutes for formal meetings
• Minuting informal meetings
• Sample minutes for an informal meeting
• Recording decisions and actions
• Creating an action summary
7. Techniques for writing good notes or minutes
• How to word minutes – active or passive, bullets or full sentences?
• Avoid wording that indicates bias
• Plain Words’ rules for good writing
• Making Word® work for you
8. Polishing your prose
• The paragraphs, the sentences, the words
• The grammar and punctuation
• Proofing – how to see what’s really there
• Commonly confused words
• Things that make some people cross!

One day course .9.30am – 17.00pm

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MS18 – Safeguarding of Vulnerable Adults

Course Contents
• Module One: Introduction
• This module looks at what the key principles of safeguarding
• vulnerable adults are, giving you an overview of what is
• meant by ‘safeguarding’ and who is classed as a vulnerable
• adult by law. The module also looks at the famous Steven
• Hoskin safeguarding case.
• • Defining safeguarding
• • Key principles
• • Dignity
• • Who is a vulnerable adult?
• • Steven Hoskin
• • Why is training important?

• Module Two: Understanding Why Vulnerable Adults Are
• at Risk
• This module explains what is meant by ‘abuse’ so that you
• understand more about how to recognise it. The module
• outlines who is likely to be at risk from abuse and which
• factors may put some adults more at risk than others.
• • What is abuse?
• • Who are adults abused by?
• • Consent
• • Factors that increase risk
• • Mental capacity

• Module Three: Types of Abuse
• This module provides an overview of each of the main
• categories of abuse, explaining the characteristics of each
• one and outlining some of the key indicators and warning
• signs for you to look out for.
• • Categories of abuse
• • Physical abuse
• • Emotional/psychological abuse
• • Sexual abuse
• • Neglect and acts of omission
• • Financial abuse
• • Discriminatory abuse
• • Institutional abuse

• Module Four: Responding to a Disclosure
• This module explains what you should do and how you
• should react if a vulnerable adult brings information about
• abuse to your attention. The module raises awareness of why
• some adults may not tell you about abuse and details what
• actions to take next.
• • How a concern may come to your attention
• • How to respond to a disclosure
• • Why adults often don’t disclose information
• • What to do next
• • Whistleblowing

• Module Five: Reporting Your Concerns
• This module looks at the reporting procedures you should
• follow when concerns about abuse have come to your
• attention. The module explains why it’s so important to
• pass on your concerns, detailing who to report to, what to
• say and what you can do next.
• • Your responsibilities
• • Why some people don’t take action
• • Who to report to
• • What if the report isn’t taken seriously?
• • What if the concerns are about a professional?
• • When to report a concern
• • What needs reporting?
• • Check existing records
• • What happens next?
• • Recording information

• Module Six: What Happens After a Referral
• This module looks at the various steps that follow a referral
• to adult social care, explaining the different decisions that
• social care may make and outlining what happens next in
• the safeguarding process.
• • Adult social care’s decision
• • What to do if you don’t agree with the decision
• • Strategy discussions
• • The case conference
• • Protection plans
• • Reviewing the plan
• • Discontinuing the plan
By the end of this course you will:
• Understand why safeguarding vulnerable adults training is so important for everyone within your organisation.
• Have an awareness of which adults are most at risk and which factors increase the likelihood of being at risk from harm.
• Know more about the different categories of abuse, plus the potential warning signs associated with each type.
• Understand how to respond appropriately to a disclosure from a vulnerable adult and know what to do next.
• Know how to report any concerns that you may have.
• Understand what happens in the safeguarding process after a referral to adult social care has been made
• 3 Hour Course .09.30am – 12.30pm

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MS19 – Train the Trainer in various principles (max. 5 principles)

Course content?

This 4.5-day Professional Training Certificate course is a qualification that provides an opportunity for the candidate to understand and practice a professional approach to training design and delivery.

Who should attend

Trainers or potential trainers from any discipline will benefit from the program.

Course Overview

This qualification concentrates on the training process, rather than training content. Delegates will greater enthusiasm and confidence for training delivery as well as ideas for creativity and further development.

Course runs for 4.5 days

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MS20 – Train the Trainer- Manual Handling Instructor

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