HR04 – Conflict Resolution Training

Course Content

The course covers: Active listening & questioning of employees – communication between parties – the legal process – employee suspension – formal meetings – the appeal process and practical role play – ending with a Q & A session

Who Or Why You Should Attend

Could you recognise the signs of Conflict in your workplace, would you have the ability and knowledge to deal with the problem whilst following all the legal guidelines?

Course Overview

Anyone attending this course will leave knowing they have the legal awareness and knowledge to help them deal with difficult situations between employees ensuring all the legal guidelines are followed and a solution is reached.