MS09 – Telephone Etiquette and Reception Responsibilities

Course Content

Answering and controlling the call Questioning Techniques Creating a good verbal image Handling complaints

Who Or Why You Should Attend

Whoever answers the phone in your organisation has the responsibility of creating the right impression. This one day workshop will enhance skills and reduce the risk of your customers getting the wrong impression about your organisation.

Course Overview

This course is designed to ensure the staff on the front line answering the phone can always answer in a professional way and therefore demonstrate that the service the company provides is very much as professional as the person answering the phone, giving the wrong impression could mean lost business. This course will take a lot of the hardship away when handling difficult customers.